Existing Customers

To amend your policy

Already bought cover? If you have any queries contact our customer service team on 0330 159 0409. Lines open Mon-Fri 8am to 7pm, Saturday 9am - 5pm and closed Sundays and Bank Holidays.

To make a claim

If you need to make a claim on your travel insurance, call our friendly claims teams on the relevant number below. To assist with the claim, please have your policy reference number to hand.

  Claims Number Opening Times
Travel Claim
(including claims for wedding cover, winter sports
& cruise cover)		 +44 (0)208 667 2464* 09:00-17:00 Monday to Friday
Emergency Medical Assistance +44 (0)1473 351756* 24/7
Gadget claims +44 (0)330 880 1751** 09:00-17:30 Monday to Friday

Company Information
Product & Services
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03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.
* Calls from landlines may be charged up to 9p per minute, plus a 15p call set up fee. Calls from mobiles may cost between 8p and 40p per minute. Calls may be monitored and/or recorded.

** 03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls from abroad may incur additional charges. Calls may be monitored and/or recorded..

RAC Insurance is a trading name of RAC Financial Services Limited. Registered in England and Wales No. 5171817. Registered office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW. RAC Financial Services is authorised and regulated by the Financial Conduct Authority. RAC Travel Insurance is administered by Hood Travel Limited. 1st Floor Maitland House, Warrior Square, Southend on Sea, Essex, SS1 2JY. Registered in England No. 08318836. Hood Travel Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No.597211. RAC Travel Insurance is underwritten by AXA Insurance UK PLC. Registered in England and Wales No. 00078950. Registered office at 5 Old Broad Street, London UK. AXA Insurance Limited is authorised by the Prudential Regulation Authority Register No. 202312 and is regulated by both the Prudential Regulator Financial Conduct Authority Register No. 202312. Hood Travel is an insurance intermediary providing a non-advised service. We act for and on behalf of the insurer.
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