Existing Customers

To amend your policy

Already bought cover? If you have any queries contact our customer service team on 0330 159 0409. Lines open Mon-Fri 8am to 7pm, Saturday 9am - 5pm and closed Sundays.

To make a claim

If you need to make a claim on your travel insurance, call our friendly claims teams on the relevant number below. To assist with the claim, please have your policy reference number to hand.

  Claims Number Opening Times
Travel Claim (inc. claims for wedding cover, winter sports
& cruise cover)		 +44 (0)208 667 2464* 09:00-17:00 Monday to Friday
Emergency Medical Assistance +44 (0)203 819 7176* 24/7
Outpatient claims 0030 231 0256 454** 24/7
Outpatient claims for UK and North America +44 (0)203 819 7176* 24/7
Gadget claims +44 (0)330 880 1751** 09:00-17:30 Monday to Friday

To discuss a refund

To discuss a refund, please call our customer service team on 0330 159 0409. Lines open Mon-Fri 8am to 7pm, Saturday 9am - 5pm and closed Sundays.

Company Information
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03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.
* Calls from landlines may be charged up to 9p per minute, plus a 15p call set up fee. Calls from mobiles may cost between 8p and 40p per minute. Calls may be monitored and/or recorded.

** 03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls from abroad may incur additional charges. Calls may be monitored and/or recorded..

RAC Financial Services Limited act as an introducer to Dayinsure.com Ltd for RAC Day Insurance. RAC Financial Services Limited is registered in England No. 5171817. Registered Office: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Day Car Insurance is arranged and administered by Dayinsure.com Ltd, which is registered in England no. 4996289, registered office: Mara House, Tarporley Business Centre, Nantwich Road, Tarporley, Cheshire CW6 9UY. Both companies are authorised and regulated by the Financial Conduct Authority. RAC Day Insurance is underwritten by Aviva Insurance Limited. Registered in Scotland, No 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Aviva Insurance Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
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