Read our response to COID-19 here.

Existing Customers

Our Travel Insurance is provided to you, through us, by our partners Hood Travel Ltd.

To amend your Travel Insurance policy

Already bought cover? If you have any queries contact our customer service team on 0330 159 0409. Lines open Mon-Fri 8am to 7pm, Saturday 9am – 5pm and closed Sundays and Bank Holidays.

Alternatively view your Insurance Product Information Document - Orange Cover, Silver Cover or Black Cover, Policy Document or our online FAQs or glossary of terms for help and information.

To renew your Travel Insurance annual policy

Call 0330 159 0409 to contact our Customer Service Team. Lines open Mon-Fri 8am to 7pm, Saturday 9am – 5pm and closed Sundays and Bank Holidays.

To make a Travel Insurance claim

Need to make a claim on your travel insurance? Call our friendly claims teams on the relevant number below. To assist with the claim, please have your policy reference number to hand.

  Claims Number Opening Times
Travel Claim (inc. wedding, winter sports & cruise cover) 01403 289 151 9am – 5pm Monday to Friday
Online Claims Registration
 N/A 24/7
Emergency Medical Assistance (for UK outpatients) 01403 289 148 24/7
Emergency Medical Assistance (if in the USA or Canada) + 1 844 780 0663 24/7
Emergency Medical Assistance (if in Mexico) + 1 819 780 0662 24/7
Legal Advice and Expenses 0117 934 0548 24/7
Financial failure cover 0345 266 1872 24/7
Gadget cover 0330 880 1751 9am  – 5pm Monday to Friday

Company Information
Product & Services
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03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.
RAC Insurance is a trading name of RAC Financial Services Limited. Registered in England and Wales No. 5171817. Registered office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW. RAC Financial Services is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 313989. RAC Travel Insurance is administered by Hood Travel Limited 52/54 Alexandra Street, Southend on Sea, Essex, SS1 1BJ. Registered in England No. 08318836. Hood Travel Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No.597211. Hood Travel is an insurance intermediary providing a non-advised service. We act for and on behalf of the insurer.  RAC Travel Insurance is underwritten by Great Lakes Insurance SE, a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London, EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
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