Existing Customers

To amend your policy

Already bought cover? If you have any queries contact our customer service team on 0330 159 0409. Lines open Mon-Fri 8am to 7pm, Saturday 9am - 5pm and closed Sundays and Bank Holidays.

To make a claim

If you need to make a claim on your travel insurance, call our friendly claims teams on the relevant number below. To assist with the claim, please have your policy reference number to hand.

  Claims Number Opening Times
Sales 0330 159 0405 09:00-17:00 Monday to Friday
Travel Claim 01403 289 148 09:00-17:00 Monday to Friday
Emergency Medical Assistance (for UK outpatients) +44 (0)1403 289 148 24/7
Emergency Medical Assistance (if in the USA or Canada) + 1 844 780 0663 24/7
Emergency Medical Assistance (if in Mexico) + 00819 780 0662 24/7
Legal Advice and Expenses 0117 934 0548 24/7
Financial failure cover 0345 266 1872 24/7
Gadget cover +44 (0)330 880 1751 09:00-17:30 Monday to Friday

* Calls from landlines may be charged up to 9p per minute, plus a 15p call set up fee. Calls from mobiles may cost between 8p and 40p per minute. Calls may be monitored and/or recorded.

** 03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls from abroad may incur additional charges. Calls may be monitored and/or recorded..

RAC Insurance is a trading name of RAC Financial Services Limited. Registered in England and Wales No. 5171817. Registered office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW. RAC Financial Services is authorised and regulated by the Financial Conduct Authority. RAC Travel Insurance is administered by Hood Travel Limited. 1st Floor Maitland House, Warrior Square, Southend on Sea, Essex, SS1 2JY. Registered in England No. 08318836. Hood Travel Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No.597211. Hood Travel is an insurance intermediary providing a non-advised service. We act for and on behalf of the insurer. RAC Travel Insurance is underwritten by ERV trading as ETI International Travel Protection, the UK branch of Europäische Reiseversicherung (ERV) AG, which is registered at Companies House FC 25660, branch registration BR 007939. ERV is authorised by the Bundesanstalt für Finanzdienstleistungsaufsicht (www.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Europäische Reiseversicherung (ERV) AG’s reference number is 220041 and registered address is Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ.
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