Contact Us

Using your myRAC account (online or through the app) is the quickest way to make changes to your membership, or get help if you break down. But if you need to speak to someone for any reason, you can still get in touch with us over email or on the phone.

Broken down?

If you're an existing member, reporting your breakdown online is always the quickest way to tell us you've broken down.
If you'd prefer to speak to us, please call 0333 2000 999. Lines open 24/7.
To access Typetalk, telephone prefix 18001, or text us on 07855 828282.

Already a member?

The quickest and easiest way to get help is online or by using the myRAC app.

Not a member?

RAC can still help. Use the telephone number below to arrange instant breakdown cover. 
Do not buy RAC Breakdown Cover online - if you buy cover online after breaking down, we won’t be able to come out to you.

0330 159 8743 

Hard of hearing?

We have text facilities if you're hard of hearing. Telephone prefix 18001 to access Typetalk or text us on 07855 828282.

Membership information

Register or log into myRAC to:

  • View your policy documents
  • Check your renewal dates
  • Manage your breakdown cover details
  • Set up reminders for your MOT, tax, service & insurance
  • Change or upgrade your cover

Talk to us

If you still need to talk to us, please give us a call on the number below.
Lines open weekdays 8am–7pm, weekends and bank holidays 9am–5pm.


0330 159 0740

Change your details

The easiest way to change your details is by logging into myRAC.
You can change information such as address, vehicle details and policy holder names.

Talk to us

For all other changes, including changing your bank details, please give us a call on the number below.
Lines open weekdays 8am–7pm, weekends and bank holidays 9am–5pm.


0330 159 0740

Buy UK Breakdown Cover

If you’re looking to buy breakdown cover, the quickest and easiest way is to buy online.

Talk to us

But if you’d prefer to speak to somebody, our lines are open weekdays 8am–7pm, weekends and bank holidays 9am–5pm.

08000 722 822

Upgrade your membership

The easiest way to upgrade your membership is by logging into myRAC. You can choose to add extra cover and add additional people or vehicles to your policy.

Talk to us

If you still need to talk to us, please give us a call on the number below.
Lines open weekdays 8am–7pm, weekends and bank holidays 9am–5pm.


0330 159 0740

Cancellation policy

Please read our cancellation policy for further information.

Call us – the quickest way to cancel

If you’re thinking of leaving us, we’ll be sorry to see you go. But you can cancel your membership at any time. The easiest way to do it is to call the team, as this will help us arrange any refund due sooner. Please note, cancelling a direct debit will not cancel your policy, you’ll need to call us.

0330 159 1111*

*8am-7pm Monday to Friday and 9am-5pm weekends and bank holidays.

Renewal preferences

If you’re on an annual continuous policy and want to cancel your automatic renewal, you can do this in your myRAC account (in account settings). Doing this won’t end your cover straight away. You’ll still be covered – but only up to your policy’s expiry date.

Other

If you’re unable to contact us by phone (for example, you’re hard of hearing) you can see other ways to contact us. Please note, it may take longer to issue any refunds.

Need to complain?

We take your feedback very seriously. If you'd like to complain, our dedicated customer services advisers will try to resolve your concerns as soon as possible.

Positive feedback

Had a great experience with us? We welcome your feedback and will make sure all of the staff involved are told about your praise.

Breakdown for Business

If you need breakdown cover for business use, we're here to help.

Contact our business team

If you need to speak to one of the team just get in touch.

Reimbursement claims

If you have paid any costs that are covered under your UK or European breakdown policy or that were agreed by RAC, please download and complete this claim form within 90 days of your UK breakdown, or the date you returned to the UK.

Submit a query

If you have any other queries following a recent breakdown, please use the form below.

Policy documents

You should receive your policy documents via post or email. Please read through them as they will contain all the information you need about your policy.

Talk to us

If you still need to talk to us, please give us a call on the number below.

Lines open weekdays 8am–7pm, weekends and bank holidays 9am–5pm

0333 070 2516

Submit a query

If you have any other questions about your policy, please submit a query.

Buy European Breakdown Cover

If you’re looking to buy European breakdown cover, the quickest and easiest way is to buy online.

Talk to us

But if you’d prefer to speak to somebody, our lines are open weekdays 8am–7pm, weekends and bank holidays 9am–5pm.

0330 159 1111

United Kingdom

Republic of Ireland

0044 1919116112

1 800 535005 – Freephone from a landline

France & Monaco

0033 472435244

0800 942044 – Freephone from a landline

Rest of Europe

Need to complain?

We take your feedback very seriously. If you'd like to complain, our dedicated customer services advisers will try to resolve your concerns as soon as possible.

Reimbursement claims

If you have paid any costs that are covered under your UK or European breakdown policy or that were agreed by RAC, please download and complete this claim form within 90 days of your UK breakdown, or the date you returned to the UK.

Submit a query

If you have any other queries following a recent breakdown, please use the form below.

Book now

The quickest and easiest way to book a mobile mechanic is online.

Amend booking

If you need to change the date or location of your booking, please let us know below.

Cancel booking

Please submit your cancellation below.

Give us a call

Please call us on the number below.

0333 070 2784

*9am-5pm Monday to Friday (closed on bank holidays)

Request a callback

Please complete the form below and one of team will call you back.

Get in touch

If you have any questions about RAC Mobile Mechanics, please complete the form below.

Need to complain?

We take your feedback very seriously. If you'd like to complain, our dedicated customer services advisers will try to resolve your concerns as soon as possible.

Manage your policy

Log in to your online account to view and manage your policy 24/7.

  • Make a change or payment
  • View & accept your renewal
  • Change your preferences
  • Access important policy documents
  • Upload your proof of NCD

Or you can register for an online account

Find an answer

Find quick answers to our most frequently asked questions by visiting our online FAQs. Examples are:

  • How to upload your NCD
  • Fitting your black box
  • How to view your driver score
  • How to renew
  • Making a payment

Chat to us

For support with trickier issues, you can speak to an agent via live chat between the hours of Mon–Fri 9am–6pm and Saturday 9am–1pm.

The quickest route to help.

Get a quote

If you’re looking to get a black box car insurance quote, the quickest and easiest way is to go online.

Make a claim

To make a vehicle claim call 0344 571 3038

or if you’re overseas call +44 1253 441 238

To make a glass claim call 0333 070 2623

Lines open 24 hours a day, 7 days a week.

Talk to us

If you’d still prefer to speak to somebody, our lines are open Mon–Fri 9am–6pm and Saturday 9am–1pm.

Please note, our lines are very busy so you may experience wait times.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance, you can speak to one of our agents via live chat. Alternatively, you can give us a call.

Our opening hours are Mon–Fri 9am–6pm and Saturday 9am–1pm.

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Policies purchased before 30th March 2021

For RAC Black Box Car Insurance policies first purchased before 30th March 2021, please click below for alternative contact details.

Manage your policy

It's quicker and easier to self-serve online through My Account. Log in to view and manage your policy 24/7.

  • Make a change or payment
  • View & accept your renewal
  • Change your preferences
  • Access important policy documents
  • Upload your proof of NCD

Find an answer

Find quick answers to our most frequently asked questions by visiting our online FAQs. Examples are:

  • How to make a change
  • How to upload your NCD
  • How to renew
  • Making a payment

Chat to us

For support with trickier issues, you can speak to an agent via live chat between the hours of Mon–Fri 8am–8pm, Saturday 8am–6pm and Sunday 10am–4pm.

Log in to My Account to launch live chat.

Get a quote

If you’re looking to get a car insurance quote, the quickest and easiest way is to go online.

Make a claim

To make a vehicle claim call 0330 159 1062

To make a glass claim, please log in to My Account to submit online or call 0330 159 1051

Lines open 24 hours a day, 7 days a week.

Talk to us

If you’d still prefer to speak to somebody, our lines are open Mon–Fri 8am–8pm, Saturday 8am–6pm and Sunday 10am–4pm.

Please note, our lines are very busy so you may experience wait times.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance, you can do so online by logging into My Account. Alternatively, you can let us know using live chat or give us a call.

Lines open Mon–Fri 8am–8pm, Saturday 8am–6pm and Sunday 10am–4pm.

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Notify us of a bereavement

To notify us of a bereavement, please use the link below.

Manage your policy

Self-serve online through My Account. Log in to view and manage your policy 24/7.

  • Make a change or payment
  • View & accept your renewal
  • Change your preferences
  • Access important policy documents
  • Upload your proof of NCD

Chat to us

For support with trickier issues, you can speak to an agent via live chat between the hours of Mon–Fri 8am–8pm, Saturday 8am–6pm and Sunday 10am–4pm.

Log in to My Account to launch live chat.

Find an answer

Find quick answers to our most frequently asked questions by visiting our online FAQs. Examples are:

  • Where can I find my policy documents
  • How to make a change
  • How to renew
  • What is my excess
  • Making a payment

Get a quote

If you’re looking to get a car insurance quote, the quickest and easiest way is to go online.

Make a claim

To make a vehicle claim call 0330 159 1062

To make a glass claim, please log in to My Account to submit online or call 0330 159 1051

Lines open 24 hours a day, 7 days a week.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance for whatever reason you can do so online by logging into My Account.

Alternatively, you can let us know using web chat via My Account.

Our webchat team are available Mon–Fri 8am–8pm, Saturday 8am–6pm and Sunday 10am–4pm.

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Notify us of a bereavement

To notify us of a bereavement, please use the link below.

Make a change

To make a change to your policy, please contact the customer service team at [email protected] or call 0330 159 8776

Lines open Mon–Fri 9.30am–5pm.

Get a quote

If you’re looking to get a quote for car hire excess, the quickest and easiest way is to go online.

Contact us

For support with trickier issues, please email the team at [email protected] or call 0330 159 8776

Lines open Mon–Fri 9.30am–5pm.

Make a claim

You can make a claim on your car hire excess insurance policy online, by email, or by phone.

For policies bought on or after 1st December 2022:

defendinsurance.eu/raccarhireclaims

[email protected]

0161 388 5453

Please make sure you have your policy number, copy of your rental agreement and accident damage report to hand.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance for whatever reason you can do so by emailing [email protected] or by writing to

Cover-More Insurance Services Ltd, Park View, 82 Oxford Road, Uxbridge UB8 1UX

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Talk to us

If you’d still prefer to speak to somebody, our lines are open Mon–Fri 9.30am–5pm.

Please note, our lines are very busy so you may experience wait times.

Find an answer

Find quick answers to our most frequently asked questions by visiting our online FAQs. Examples are:

  • What is agreed value
  • What is total loss
  • Excesses explained
  • Insurance for off road use

Get a quote

If you’re looking to get a classic car insurance quote, the quickest way is to give our partner Hagerty a call on 0330 159 0728

Lines open Mon–Fri 9am–5.30pm and Saturday 9am–1pm.

Value my classic vehicle

Get current values, historical values, model history and more through our partner Hagerty’s, valuation tool.

Make a claim

To make a classic car claim call 0330 159 0730

Please make sure you have your policy number and details of the incident to hand.

Lines open 24 hours a day, 7 days a week.

Talk to us

If you’d still prefer to speak to somebody, our lines are open Mon–Fri 9am–5.30pm and Saturday 9am–1pm.

Please note, our lines are very busy so you may experience wait times.

Thinking of leaving us?

If you're considering cancelling your classic car insurance policy for whatever reason you can do so by giving our partners Hagerty a call on 0330 159 0728

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Manage your policy

Log in to your online account to view and manage your policy 24/7.

  • Make a change or payment
  • View & accept your renewal
  • Change your preferences
  • Access important policy documents
  • Update your personal details

Or you can register for an online account

Find an answer

Find quick answers to our most frequently asked questions by visiting our online FAQs. Examples are:

  • How to make a change
  • How to renew
  • What is my excess
  • Making a payment

Chat to us

For support with trickier issues, you can speak to an agent via live chat between the hours of Mon–Fri 9am–6pm and Saturday 9am–1pm.

The quickest route to help.

Get a quote

If you’re looking to get a home insurance quote, the quickest and easiest way is to go online.

Make a claim

To make a home claim, please refer to your policy documents for the relevant number. Your documents are stored in your online account.

To make a claim on an optional extra, please call

Home Assistance claims: 0333 070 2622

Family Legal Protection claims: 0330 159 8584

Key Cover claims: 0333 070 2615

Talk to us

If you’d still prefer to speak to somebody, our lines are open Mon–Fri 9am–6pm and Saturday 9am–1pm.

Please note, our lines are very busy so you may experience wait times.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance, you can speak to one of our agents via live chat. Alternatively, you can give us a call.

Our opening hours are Mon–Fri 9am–6pm and Saturday 9am–1pm.

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Policies purchased before 27th July 2021

For RAC Home Insurance policies first purchased before 27th July 2021, please click below for alternative contact details.

Manage your policy

Log in to your online account to view and manage your policy 24/7.

  • Add more days
  • Access important policy documents
  • Cancel a policy

Get a quote

If you’re looking to get a quote for learner driver insurance, the quickest and easiest way is to go online.

Contact us

For support with trickier issues, please email the team at [email protected].

Agents are available between the hours of Sat–Thurs 9am–5pm and Friday 9am–4pm.

Make a claim

To make a temporary car claim call 0800 015 6166

Lines open 24 hours a day, 7 days a week.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance for whatever reason you can do so online by logging into your account. Alternatively you can let us know by emailing [email protected].

Our opening hours are Sat–Thurs 9am–5pm and Friday 9am–4pm.

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

View your policy

View and download your policy information 24/7.

  • Policy document
  • Optional extras
  • Fees and charges

Change renewal preferences

Click the link below to change your preference for automatic renewals.

Get a quote

If you’re looking to get a motorbike insurance quote, the quickest and easiest way is to go online.

Or, click here to retrieve an existing quote.

Make a claim

To make a motorbike claim call 0330 159 1167

Please make sure you have your policy number and details of the incident to hand.

Talk to us

If you’d still prefer to speak to somebody, our lines are open Mon–Fri 9am–6pm and Saturday 9am–1pm.

Please note, our lines are very busy so you may experience wait times.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance, you can do so by giving us a call.

Lines open Mon–Fri 9am–6pm and Saturday 9am–1pm.

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Manage your policy

Log in to your online account to view and manage your policy 24/7.

  • Add more days
  • Access important policy documents
  • Cancel a policy

Get a quote

If you’re looking to get a temporary car insurance quote, the quickest and easiest way is to go online.

Contact us

For support with trickier issues, please email the team at [email protected].

Agents are available between the hours of Sat–Thurs 9am–5pm and Friday 9am–4pm.

Make a claim

For Aviva policies:

To make a vehicle claim call 0800 015 6166

or if you’re overseas call (0044) 1603 603 728

Lines open 24 hours a day, 7 days a week.

For Mulsanne policies:

To make a vehicle claim call 0333 003 3189

To discuss an existing claim call 01273 741 991

Lines open Mon-Fri 9am-5:30pm.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance for whatever reason you can do so online by logging into your account. Alternatively you can let us know by emailing [email protected].

Our opening hours are Sat–Thurs 9am–5pm and Friday 9am–4pm.

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Manage your policy

Log in to your online account to view and manage your policy 24/7.

  • Make a claim
  • Access important policy documents
  • Update your personal details

Find an answer

Find quick answers to our most frequently asked questions by visiting our online FAQs. Examples are:

  • What is covered
  • How to make a claim
  • COVID 19 cover
  • How to make a change

Chat to us

For support with trickier issues, you can speak to an agent via live chat between the hours of Mon–Fri 9am–5pm.

Log in to your online account to launch live chat.

Get a quote

If you’re looking to get a travel insurance quote, the quickest and easiest way is to go online.

Make a claim

It's quick and easy to make a travel insurance claim online. Just log in to your online account to begin the process or call

Travel claim: 01403 289 151

Emergency Medical Assistance (UK outpatients): 01403 289 148

Emergency Medical Assistance (if in the USA or Canada): + 1 844 780 0663

Emergency Medical Assistance (if in Mexico): + 1 819 780 0662

Talk to us

If you’d still prefer to speak to somebody, our lines are open weekdays 9am–5pm.

Please note, our lines are very busy so you may experience wait times.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance for whatever reason you can do so using live chat, or email us at: [email protected]

Log in to your online account to launch live chat.

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Manage your policy

Log in to your online account to view and manage your policy 24/7.

  • Make a change or payment
  • View & accept your renewal
  • Change your preferences
  • Access important policy documents
  • Upload your proof of NCD

Or you can register for an online account

Find an answer

Find quick answers to our most frequently asked questions by visiting our online FAQs. Examples are:

  • How to make a change
  • How to renew
  • What is my excess
  • Making a payment
  • How to upload your NCD

Chat to us

For support with trickier issues, you can speak to an agent via live chat between the hours of Mon–Fri 9am–6pm and Saturday 9am–1pm.

The quickest route to help.

Get a quote

If you’re looking to get a van insurance quote, the quickest and easiest way is to go online.

Make a claim

To make a vehicle claim call 0344 571 3038

or if you’re overseas call +44 1253 441 238

To make a glass claim call 0333 070 2623

Lines open 24 hours a day, 7 days a week.

Talk to us

If you’d still prefer to speak to somebody, our lines are open Mon–Fri 9am–6pm and Saturday 9am–1pm.

Please note, our lines are very busy so you may experience wait times.

Thinking of leaving us?

If you're considering cancelling your RAC Insurance, you can speak to one of our agents via live chat. Alternatively, you can give us a call.

Our opening hours are Mon–Fri 9am–6pm and Saturday 9am–1pm.

Need to complain?

Click the link below to visit our complaints section.

Here you can submit any details you need and the team will get back to you as soon as possible.

Membership information

Register or log into myRAC to:

  • View your policy documents
  • Check your renewal dates
  • Manage your breakdown cover details
  • Set up reminders for your MOT, tax, service & insurance
  • Change or upgrade your cover

Problems logging in?

If you're having problems with your password, you can reset it, or use a one-time email to gain access to your account using the button below.

Download the app

The myRAC app: everything a driver needs in one handy place – free to download to your phone.

myRAC account help

Having trouble with your myRAC account? Please contact us using the button below.

RAC Approved Garages

To find an approved garage, please visit our dedicated page.

Approved Gararges Disputes

If you have any concerns with the service provided by an approved garage, please raise these issues with the garage directly to give them the opportunity to respond.

If you still wish to make contact with the Approved Garages team, please complete and submit the contact form below

Want to buy a new car?

Search 1000s of cars for sale on RAC Cars

Contact us

For general enquiries please email [email protected] or call the sales team on 020 3936 1257. Available Mon-Fri 9am–6pm.

Need to complain?

We take complaints seriously. If you’d like to complain, click the link to go to RAC Cars complaints page

RAC Shop Contact information

Contact the RAC Shop team by visiting the page below

RAC Batteries

Contact the RAC Batteries sales and customer service team by emailing [email protected] or using the contact number below.

0800 096 2968

Lines open Mon–Fri: 8am–6pm, Saturday 8:30am–1pm.

Customer services

You can contact our car passport customer services team via [email protected].

Contact the RAC Car Data Checks team

Lines open Mon–Fri: 8am–5pm

0808 164 1923

RAC Warranty

To speak to a member of the RAC Car Warranty customer service team, please contact us.

0330 159 1218

RAC Warranty Claims

Need to make a claim on your RAC Warranty? We're here to help, please complete our online form.

Alternatively, please call us on 0330 100 3728

Get a quote

Lines open Mon–Fri: 8am–6pm
Saturday: 9am–2pm
Sunday and Bank Holidays: Closed

0330 159 0720

Book an inspection

Just leave us a few details, and one of the RAC Inspections team will get back to you to arrange your inspection at a time and location that suits you.

Make an enquiry

Need some more information about our vehicle inspections?

International Driving Permit

For more information on International Driving Permits contact our Customer Service line.

0800 550 055

Open Mon–Fri: 8am–9pm. Saturday: 8:30am–1:30 pm

Camping Card International

Please see our Camping Card International page for contact details.

Vehicle on Hire certificates

Find out more about vehicle on hire certification

Press and Media enquiries

News, comment, data and research from the UK's longest-serving driving services organisation.

Make an enquiry

You can contact our RAC Drive team via [email protected].

RAC Forum

Looking for answers to your burning driving questions?

Visit our RAC Community Forum where thousands of drivers are ready to share their expertise with you!

RAC Careers

Are you ready to play your part in redefining the future of the RAC? Please reach out if you've got any questions about our opportunities.

RAC Marketing

No longer interested in receiving our marketing material? No problem, you can request to be removed from our mailing list below.


Have I missed a call?

If you’ve missed a call from us, it’ll be from one of the below RAC registered numbers. If you call the number back, you’ll come through to our call centre teams.

03330 702721
03330 702722
03330 702723

Download myRAC today

Find the cheapest fuel, set vehicle reminders, plan your route and manage your membership. Everything you need in one handy place and it’s free to download to your phone.