Car Insurance Help

You can do this at any time online. Just log into My Account and you can amend your bank account details, and/or the date your payments leave your account.

Alternatively, please contact our customer team.

You can do this at any time online. Just log into My Account and you can amend your personal details, including telephone number, email or home address, surname and/or marital status.

Alternatively, please contact our customer team.

You can do this at any time online. Just log into My Account and you can amend the drivers on your policy.

Alternatively, please contact our customer team.

You can do this at any time online. Just log into My Account and you can amend the vehicle and/or registration.

Alternatively, please contact our customer team.

If your policy has expired or been cancelled, you can find your proof of No Claims Discount via My Account online.

Alternatively, please contact our customer team.

Yes. You can cancel your policy online through My Account. If you choose to cancel your policy within 14 days of receiving your policy documentation, we will charge you an arrangement fee of £25, plus time on cover. If you cancel more than 14 days after receiving your policy documentation, we will charge you a fee of £45, plus time on cover.

This is providing no claims have been made. If a claim has been made, or there has been an incident which may lead to a claim, no refund will be given and all premiums will be due.

If you’ve declared your vehicle as off-road (with a SORN), or it has been stolen or written-off, or if you’ve sold it, please contact our customer team and let them know.

Our Customer team will be able to update your policy with your new car details or alternatively, you can cancel your insurance if you no longer have a vehicle.

You can now do the following with your RAC Car Insurance policy online:

Simply register for My Account to get started. Don't forget to bookmark the link.

To make any other changes to your policy you can chat online with us from your online account. Alternatively, you can contact our customer team.

If you’re in an accident that’s not your fault, our Motor Legal Protection provides cover for legal expenses to help you and your passengers claim compensation for uninsured losses including personal injury. It provides up to £100,000 cover for legal expenses to pursue uninsured losses such as loss of earnings or your policy excess following a motor accident. Claims must be reported within 180 days, and the third party must have valid motor insurance at the time of an accident.

Yes. The security of our site and your personal details are important to us, this site uses the latest technology in order to ensure that your personal details are secure. This is achieved through the use of encryption and a transport layer security (TLS).

To verify the site security, click on the VeriSign logo and this will display our registration certificate. Also, always check for the padlock symbol which can be found on either the bottom right of the site or to the right of the address bar.

If you need to make an insurance-related complaint you can do so online. Alternatively, you can contact our customer team.

In addition to what's already included in our great value comprehensive RAC Car Insurance, RAC Car Insurance Plus includes:

For full details, please see our RAC Car Insurance Plus page.

If your car requires repairs as the result of a claim, a courtesy car can be offered. This is most commonly a Class A car, with a 1 litre size engine such as a Kia Picanto.

This service is offered by the garage for the duration of the repairs on your car, and subject to availability.

All garages used are part of the RAC approved vehicle repair network. All terms, conditions and excesses on your policy apply to your use of the courtesy car.
For additional peace of mind, you could add our Guaranteed Replacement Car optional extra, which provides cover for up to 28 days cover.

You can track your claim 24 hours a day, seven days a week by contacting our Claims team. Your claims number can be found in your policy documentation.

Subject to availability, a courtesy car will be provided in the event of a claim as long as you use one of our approved repairers.
For additional peace of mind, you could add our Guaranteed Replacement Car optional extra, which provides cover for up to 28 days cover.

Your no-claims discount won't be affected if you are shown to be not at fault and we can recover the costs from the other person's insurance.

RAC Online Car Insurance - Ideal if you’re happy to self-serve online and enjoy lower admin fees. You can call us to make a claim 24/7, but for general enquiries, we don’t provide telephone support.

RAC Car Insurance – Suits drivers who like the flexibility of managing their policy online, as well as call centre support when it’s needed.

If you’d still prefer to speak to us, you can contact our customer team.

If we have asked you to provide proof of your no claims status (NCD), please upload via My Account.

Alternatively you can email it to [email protected], quoting your RAC Car Insurance policy number.

Retrieve an RAC Car Insurance quote

Retrieve an RAC Online Car Insurance quote