About Us

Introduction to RAC

The RAC provides complete peace of mind to more than 12.7m UK personal and business members, whatever their driving needs – from breakdown assistance to insurance and a range of other motoring services.

RAC timeline:

  • 1897: Founded as the Automobile Club of Great Britain
  • 1901: Introduced uniformed patrols
  • 1907: Given royal approval by Edward VII becoming the Royal Automobile Club
  • 1912: Introduced roadside emergency telephone boxes
  • 1987: Advanced Computer Aided Rescue System introduced
  • 1998: RAC de-mutualised to become RAC Motoring Services Ltd
  • 1999: Acquired by Lex Group
  • 2002: Lex Group changes name to RAC Ltd
  • 2005: Acquired by Aviva plc
  • 2011: Acquired by Carlyle Group
  • 2013: Launched new and used car buying website RACcars.co.uk 
  • 2014: Provided patrols with universal spare wheels
  • 2014: GIC, Singapore’s sovereign wealth fund, becomes a co-shareholder with Carlyle Group
  • 2015: Carlyle Group exited and CVC Capital Partners became co-shareholder with GIC
  • 2016: Equipped patrols with state-of-the-art battery tester 
  • 2019: Developed RAC EV Boost – the first van-mounted unit to charge ‘flat’ electric cars – and the All-Wheels-Up recovery system which gave ‘flatbed’ capability to patrol vans 
  • 2021: Launched pioneering ‘no ties’ Pay by Mile insurance for those driving under 6,000 miles a year

Our History

Developing motoring services

Ever since its foundation in 1897, the RAC has been consistently at the forefront of developing motoring services – from introducing uniformed patrols in 1901 and roadside emergency telephone boxes in 1912 right through to the present day when we developed the UK's first van-mounted charger for ‘flat’ electric cars. 

In 2001 the RAC designed, developed and launched a retractable rapid deployment trailer which is stored in the back of all its patrol vans. Keeping pace with modern vehicles, which are becoming increasingly complex, all RAC patrols are equipped with the latest mobile diagnostic equipment – RAC Scan+ which enables them to quickly identify faults that would otherwise have to be dealt with by a garage. A fleet of fuel patrols was launched in 2010 to help people who mistakenly put the wrong fuel in their vehicles.

In 2014 the RAC rolled out a pioneering universal spare wheel designed to speed up the fix time and minimise inconvenience for members who experience a puncture without having a spare. Two years later we equipped patrols with state-of-the-art roadside battery testers.

In 2019 the RAC launched two industry-leading pieces of technology: RAC EV Boost enables patrols to charge ‘flat’ electric cars enough to get them to a nearby chargepoint and the All-Wheels-Up recovery system gives them the ability to tow vehicles that would otherwise need to recovered by a flatbed.  

And, as standard, every RAC van carries more than 500 parts and tools which patrols use to get members’ vehicles going again as quickly as possible. The RAC is very proud of its record of repairing four out of five vehicles at the roadside.


Our Services

The RAC offers complete peace of mind for all its 12.7m-plus personal and business members for all of their driving needs. We provide a differentiated range of driving and mobility-related services, principally breakdown assistance, for consumer and business customers, and retail motor and telematics insurance products underwritten by a panel of leading insurers.

Headquartered in the West Midlands with approximately 4,000 dedicated staff, the RAC operates from three bases – Walsall, Manchester and Bristol – with its vehicle and breakdown services underpinned by its nationwide, branded patrol force, focusing primarily on vehicle repair and recovery. In 2020, the RAC's patrol force attended to 2.2m breakdowns.

Whether it is breakdown cover with roadside assistance, insurance, buying a new or used car, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information – the RAC offers a solution. 

In Membership Services for Consumers, we provide breakdown cover and a broad range of exclusive optional extras to individual members and small business owners on either an annual or flexible monthly subscription basis, and a related range of garage services and third-party products through partners. 

In Membership Services for Business, we provide assistance for breakdowns and accidents, technical and customer support services to individuals through our partnerships with leading motor manufacturers, banks, insurance companies and fleets. 

In Insurance, we offer primarily motor and telematics insurance policies through price comparison websites.


RAC Report on Motoring

First published in 1988, the RAC Report on Motoring has become widely regarded as the voice of Britain's motorists.

With around 3,000 drivers contributing their views on the state of the motoring nation, the annual RAC Report on Motoring analyses key issues such as road safety, motoring taxation, cost of motoring and other key concerns for drivers.

 

RAC in the Media

No one knows more about motoring than the RAC. Throughout our history, and right up to the present day we've both championed the rights of drivers and done everything we can to make lives easy for them.

The RAC stands up for drivers on the issues that concern them most and lobbies the Government on issues including state of the roads, fuel duty, cost of motoring, road safety and law enforcement.


Other Organisations

The RAC Foundation

www.racfoundation.org/

The RAC Foundation is an independent body, established in 1999 to carry out research into motoring issues and to take on the role of protecting the interests of the motorist.

The Royal Automobile Club

www.royalautomobileclub.co.uk/

Since RAC Motoring Services was bought by Lex Service PLC in 1999, it ceased to have any formal connection with our previous owners, the members of the Royal Automobile Club in Pall Mall, London. Should you wish to contact them, their address is 89-91 Pall Mall, London SW1Y 5HS.

SURVIVE Group

www.survivegroup.org

The SURVIVE Group is a partnership between Highways England, the National Police Chiefs’ Council, the RAC and other breakdown/recovery companies. The SURVIVE Group has been established to improve the safety of those who work on the road network and the travelling public and is also dedicated to the promotion of driving safety.
 

The RAC has a zero tolerance approach to slavery and human trafficking.

  

Read about our Green Credentials

As a forward thinking organisation, we recognise that our activities, products and services can cause impacts on the environment.

  

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View our report and accounts

  

Find out about our male/female headcount and % split

  

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The RAC is committed to the equal and fair treatment of all of its colleagues.

  

Report on payment practices and performance

  

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