RAC Insurance FAQ

Find the answers to some of the most frequently asked questions about our car, online car, home, van, and black box car insurance by exploring the categories below. Our FAQs explore more about our products, how to make a change to your policy, the no claims discount (NCD) process, what to do if you have a payment issue and more.

We find most queries from our customers can be answered by our Frequently Asked Questions. You can browse these using the menu below.

Policy FAQs

All the information you need about your policy.
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Car insurance help FAQs

Answers to our most frequently asked questions.
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Payment FAQs

Frequently asked questions regarding payment.
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Claims FAQs

Frequently asked questions regarding claims.
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Getting in touch FAQs

Find out how to get in touch if you have a question about your quote or policy.

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Policy FAQs

All the information you need about your policy and how to manage it online.

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Making a change FAQs

Find out how to make a change to your policy online.

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Claims FAQs

Find help you if you need to make a car insurance claim.

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Renewal FAQs

Answers to your questions about your renewal, or how to cancel your policy.

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No Claims Discount FAQs

Find out how to submit proof of, or request proof of, your NCD.

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Payment FAQs

Answers to all your RAC Online payment queries.

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Black box car insurance FAQs

All the information you need to help manage your policy with us.

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Black box fitting FAQs

Find out how to get your box fitted, how long it takes and more.

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Driver Score & data FAQs

How we calculate your Driver Score & what driver data we collect.

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No claims discount (NCD) FAQs

Find out how to submit proof of or request proof of your NCD.

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Payment FAQs

Answers to all your RAC Insurance payment queries.

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Renewing or cancelling your policy FAQs

Answers to your questions about your renewal, or how to cancel your policy.

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Making a change to your policy FAQs

Find out how to make a change to your policy.

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Home insurance FAQs

All the information you need to help manage your home policy with us.

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Payment FAQs

Answers to all your RAC Insurance payment queries.

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Renewing or cancelling your policy FAQs

Answers to your questions about your renewal, or how to cancel your policy.

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Making a change to your policy FAQs

Find out how to make a change to your policy.

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Van insurance FAQs

All the information you need to help manage your van policy with us.

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No claims discount (NCD) FAQs

Find out how to submit proof of or request proof of your NCD.

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Payment FAQs

Answers to all your RAC Insurance payment queries.

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Renewing or cancelling your policy FAQs

Answers to your questions about your renewal, or how to cancel your policy.

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Making a change to your policy FAQs

Find out how to make a change to your policy.

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Can’t find the information you need?

If you can't find the answer you need from our FAQs, the fastest way to get in touch with us is via live chat. Login to your account below to start a chat with an online agent. Available during opening hours.


Your Online Account – take control


To view your policy documents or make changes to your policy, please log in to your online account in the first instance.

Car and Online Car Insurance
If you have a car or online car insurance policy, access My Account here.
Black Box, Home or Van Insurance
Black box, home and van insurance customers can access their online account here.


Still need to talk to us?

You can still contact us by phone, but there may be slightly longer waiting times. To get in contact with the right team, select the product you need help with from the contact us page. Here you’ll find our latest contact information.

Please note, RAC Online customers can call to make a claim 24/7, but for general enquiries, we don’t provide telephone support. Please login to My Account to speak to a live chat agent.