RAC Insurance FAQs

Find the answers to some of the most frequently asked questions about our home, van, and black box car insurance by exploring the categories below. Our FAQs explore more about our products, the no claims discount (NCD) process, what to do if you have a payment issue and more.

Can’t find the information you need? You can still contact us by phone, but there may be slightly longer waiting times. To get in contact with the right team, select the product you need help with from the buttons at the bottom of the page. Here you will find our latest contact information.

To view or make changes to your policy, please log in to your Online Account in the first instance.

Black Box Car Insurance

All the information you need to help manage your policy with us.

  

Find out how to get your box fitted, how long it takes and more.

  

How we calculate your Driver Score & what driver data we collect.

  

Find out how to submit proof of or request proof of your NCD.

  

Answers to all your RAC Insurance payment queries.

  
Home Insurance

All the information you need to help manage your home policy with us.

  

Answers to all your RAC Insurance payment queries.

  
Van Insurance

All the information you need to help manage your van policy with us.

  

Find out how to submit proof of or request proof of your NCD.

  

Answers to all your RAC Insurance payment queries.

  

Your Online Account – take control

Login to your ‘online account’ to access your policy documents and make changes to your insurance cover. Safe, secure, and available whenever you need it.

RAC Black Box Car Insurance
Click here to speak to a member of the team
RAC Home Insurance
Click here to speak to a member of the team
RAC Van Insurance
Click here to speak to a member of the team
For more information and contact details for our other insurance products, please visit the main insurance page.