RAC Insurance FAQ
Find the answers to some of the most frequently asked questions about our home, van, and black box car insurance by exploring the categories below. Our FAQs explore more about our products, the no claims discount (NCD) process, what to do if you have a payment issue and more.
If you can't find the answer you need from our FAQs, the fastest way to get in touch with us is via live chat.
To view or make changes to your policy, please log in to your Online Account in the first instance.
Black box car insurance FAQs
All the information you need to help manage your policy with us.
Black box fitting FAQs
Find out how to get your box fitted, how long it takes and more.
Driver Score & data FAQs
How we calculate your Driver Score & what driver data we collect.
No claims discount (NCD) FAQs
Find out how to submit proof of or request proof of your NCD.
Payment FAQs
Answers to all your RAC Insurance payment queries.
Renewing or cancelling your policy FAQs
Answers to your questions about your renewal, or how to cancel your policy.
Making a change to your policy FAQs
Find out how to make a change to your policy.
Home insurance FAQs
All the information you need to help manage your home policy with us.
Payment FAQs
Answers to all your RAC Insurance payment queries.
Renewing or cancelling your policy FAQs
Answers to your questions about your renewal, or how to cancel your policy.
Making a change to your policy FAQs
Find out how to make a change to your policy.
Van insurance FAQs
All the information you need to help manage your van policy with us.
No claims discount (NCD) FAQs
Find out how to submit proof of or request proof of your NCD.
Payment FAQs
Answers to all your RAC Insurance payment queries.
Renewing or cancelling your policy FAQs
Answers to your questions about your renewal, or how to cancel your policy.
Making a change to your policy FAQs
Find out how to make a change to your policy.
Can’t find the information you need? You can still contact us by phone, but there may be slightly longer waiting times. To get in contact with the right team, select the product you need help with from the contact us page. Here you will find our latest contact information.
Your Online Account - take control
Login to your ‘online account’ to access your policy documents and make changes to your insurance cover. Safe, secure, and available whenever you need it.
For more information and contact details for our other insurance products, please visit the main insurance page.