Existing RAC Insurance Customers

Select your insurance product below. For Breakdown policies please visit MyRAC.

Car Insurance or Multicar Insurance Learner Driver Car Insurance
Home Insurance Van Insurance
Black Box Car Insurance Hagerty Insurance (Classic Cars)
Travel Insurance Motorbike Insurance
Temporary Car Insurance Car Hire Excess Insurance

Car Insurance or Multicar Insurance

Amend your Car Insurance or Multicar Insurance policy


View and manage your policy online
No fuss, no phone call needed and open 24/7

 Log in    Register   

 
You can change the following with your online account:
Your surname and/or marital status Home address, phone number or email address
Vehicle and registration Ad hoc payment
Add or remove a driver Vehicle usage (e.g. social, commuting, business)
Your monthly payment dates or bank account details Request online documentation
Proof of No Claims Discount – Submit or Request  

 

RAC Car Insurance contact information

If you need to contact RAC Car Insurance please call 0330 159 1031, or if you're abroad +44 1494 406124.

To make a Car Insurance or Multicar Insurance claim or get an update on an existing claim

Our claims lines are open 24 hours a day, 7 days a week and a claims representative will be on hand to assist you through every step of the claims process.

To make a claim on your RAC Car Insurance, call 0330 159 1062

For glass claims call: 0330 159 1051.

To get a new Car Insurance or Multicar Insurance quote or retrieve a saved quote

Online quotes are valid for 30 days. You can get a new quote here, or retrieve a saved quote here.

To get a new multicar insurance quote – call 0330 159 1468.

Got a question about your car insurance policy?

Take a look at our Help section for answers to common questions 


Home Insurance

If you’re an existing RAC Home Insurance customer and have a query about your policy, would like to renew it or need to make a claim, please select the correct login or contact deails from the choices below.

For Home Insurance policies purchased before the 27th July 2021
Make changes to my policy

View and manage your policy online 24/7 via your online account – change your address, view & download documents + more.

To speak to a customer service advisor call 0330 159 0985. Lines open Mon – Fri 8am to 8pm, Saturday 9am to 6pm and Sundays 10am to 4pm.
To renew my policy To discuss your renewal, call us on 0330 159 0983. Lines open Mon – Fri 8am to 8pm, Saturday 9am to 5pm and Sundays 10am to 4pm.
To make a claim

Our claims lines are open 24 hours a day, 7 days a week.

To make a home claim: Please refer to your policy documents for the relevant number.

For Home Assistance claims call: 0330 159 1203
For Family Legal Protection claims call: 0330 159 1202
For Keycare claims call: 0330 303 4016

For Home Insurance policies purchased from the 27th July 2021
Make changes to my policy

Make changes to your policy via your online account, 24/7.

If alternatively you’d prefer to speak to a member of the team, call 0333 070 2667. Lines open Mon – Fri: 9am to 6pm, Sat: 9am to 4pm.

If you’re overseas and need to contact us please call +44 1454 423 667.
To make a claim

Our claims lines are open 24 hours a day, 7 days a week.

To make a home claim: Please refer to your policy documents for the relevant number.

For Home Assistance claims call: 0333 070 2622
For Family Legal Protection claims call: 0330 159 8584
For Keycare claims call: 0333 070 2615

Black Box Car Insurance

Please select the correct contact details from the choices below:

For Black Box insurance policies first purchased before the 30th of March 2021

If you bought a policy before this date, your customer reference number should look like this: 130707302-01.

Make changes to my policy Contact the team on 0330 159 1048. Lines open Mon – Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

If you’re overseas and need to contact us please call +44 1494 406124†.
To submit / request proof of No Claims Discount (NCD) If we have requested proof of your No Claims Discount, please email it to us at [email protected].

To request proof of your NCD, call 0330 159 1048. Lines open Mon – Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.
To renew your policy To discuss your renewal call us on 0330 159 1044. Lines open Mon – Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.
To make a claim Our claims lines are open 24 hours a day, 7 days a week.

To report a claim call: 0330 159 1062
To report a Glass claim call: 0330 159 1051

For Black Box insurance policies first purchased from the 30th of March 2021

If you bought a policy on of after this date, your customer reference number should look like this: 6200/001 or 11345/002.

Make changes to my policy Make changes to your policy via your online account, 24/7.

If alternatively you’d prefer to speak to a member of the team, call 0333 070 2560. Lines open Mon – Fri: 9am to 6pm, Sat: 9am to 4pm.

If you’re overseas and need to contact us please call +44 117 428 8661.
To submit / request proof of No Claims Discount (NCD) If we’ve requested proof of your No Claims Discount, please upload using your online account.

To request proof of your NCD, call 0333 070 2560. Lines open Mon – Fri: 9am to 6pm, Sat: 9am to 4pm.
To renew your policy You can view your renewal document in your online account. To discuss your renewal, call us on 0333 070 2561. Lines open Mon – Fri: 9am to 6pm, Sat: 9am to 4pm.
To make a claim Our claims lines are open 24 hours a day, 7 days a week.

For Motor claims call: 0344 571 3038
For Glass claims call: 0333 070 2623
If you’re overseas call: +44 1253 441 238

Your Black Box Portal

Monitor your Driver Score, car health and journey details online via your personalised Black Box Insurance Portal, or if you have a mobile device, you can download our free Black Box driver app (for iOS and Android devices).
Download iOS app
Download Android app

Travel Insurance

Our Travel Insurance is provided to you, through us, by our partners Hood Travel Ltd. 

Quotes

Amend your Travel Insurance policy

To renew your Travel Insurance Annual policy

  • Call 0330 159 0409 to contact our Customer Service Team. Lines open Mon – Fri 8am to 7pm, Saturday 9am – 5pm and closed Sundays and Bank Holidays.

To make a Travel Insurance claim

Need to make a claim on your travel insurance? Call our friendly claims teams on the relevant number below. To assist with the claim, please have your policy reference number to hand. 

Motorbike Insurance

Quotes

Amend your Motorbike Insurance policy

To renew your Motorbike Insurance policy

To make a Motorbike Insurance claim

Temporary Car Insurance

Quotes

Amend your Temporary Car Insurance policy

  • Our Temporary Car Insurance is provided to you, through us, by our partners Dayinsure. To make policy changes or if you have any queries, email [email protected].
  • If you need to cancel your policy – if your insurance needs have changed we are able to offer refund for unused cover. Please contact our team on [email protected].

To make a Temporary Car Insurance claim

  • Call us free on 0800 015 6166^, 24 hours a day.
  • You must contact the police if the car has been stolen or if anyone has been injured as the result of any claim. Please be aware that if you do make a claim under this policy you'll need to disclose this fact to your current car insurer.

To obtain proof of Temporary Car Insurance

  • You will be able to print all the paperwork from the site immediately after purchase and all your documents will be emailed to you.
  • If you have problems accessing your policy documents after you have purchased cover, email [email protected] quoting your policy number.

Learner Driver Insurance

Our Learner Driver Insurance is provided to you, through us, by our partners Dayinsure. 

Quotes

Amend your Learner Driver Insurance policy

  • Our Learner Driver Insurance is provided to you, through us, by our partners Dayinsure. To make policy changes or if you have any queries, email [email protected].

To make a Learner Driver Insurance claim

  • Call us free on 0800 015 6166, 24 hours a day.
  • You must contact the police if the car has been stolen or if anyone has been injured as the result of any claim. 

To discuss a Learner Driver Insurance refund

  • If your insurance needs have changed and you need to cancel your policy, please contact our team. on [email protected]. We are able to offer a refund for unused cover. 

Van Insurance

If you would like to make a claim or discuss your van insurance policy, please see our van insurance existing customers page.

Hagerty Insurance (Classic Cars)

Classic Car Insurance Customer Service Team

  • Call our partner Hagerty Insurance on 0330 159 0728. Lines open Mon – Fri 9am to 5:30pm, Sat 9am to 1:00pm.
  • You must contact the police if the car has been stolen or if anyone has been injured as the result of any claim. 

Car Hire Excess Insurance

Our Car Hire Excess Insurance is provided to you, through us, by our partners Cover-More Insurance Services Ltd.

Quotes

Amend your Car Hire Excess Insurance policy

Make a Car Hire Excess Insurance claim

You can make a claim on your car hire insurance policy online, by email, or by phone.

For policies bought before 1st December 2022:

Online: haloinsurance.com/claims

Email: [email protected]

Call: 0330 159 8776

For policies bought on or after 1st December 2022:

Online: defendinsurance.eu/raccarhireclaims

Email: [email protected]

Call: 0161 388 5453

You’ll be asked to confirm details of the incident you’re making a claim for – please have your policy number to hand. We’ll ask you to provide documentation to support your claim such as your rental agreement, receipt of rental, copy of driving licence for the person driving the rental vehicle and the accident damage report.

You must contact the police if anyone has been injured as the result of any claim.

To cancel your Car Hire Excess Insurance policy

To make a cancellation request, please email [email protected] or write to: Cover-More Insurance Services Ltd, Park View, 82 Oxford Road, Uxbridge UB8 1UX, United Kingdom or by emailing [email protected].

You must contact the police or if anyone has been injured as the result of any claim.