Celebrity call-outs and Guinness World Records: a day in the life of an RAC patrol

Celebrity call-outs and Guinness World Records: a day in the life of an RAC patrol
Ben Wilson has been with the business for almost 16 years since joining when he was 23. Zainab Rahman caught up with him to find out what’s been keeping him busy since he was crowned RAC Patrol Ambassador of the Year for 2015.

Having had the privilege of joining him for a once in a lifetime Record Road Trip in 2015, I know that helping to set a Guinness World Record is just one of Ben’s many accolades.

Being a family-man he’s a true hero both on and off the road and brings the RAC's  motorists’ champion vision to life on a daily basis.

Following a quick-fire round of questions, Ben modestly shared the secret to his success.

What does a typical day in your shoes look like?

"Being on the road and having an active job means no two days are the same but it’s the people I work with, and the members I meet, who really make it what it is.

"From the call-outs I attend, to the colleagues I speak to, every day brings something new. It gives me peace of mind knowing I can rely on the support around me to help get the job done; from those in the Customer Solutions Centre who inform me about deployments, to my boss Bryan Wilks who’s only a phone call away.

"When it comes to technical support I know I can pull on the expertise of others and the same can be said about any equipment needs I might have."

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What’s been your proudest moment at the RAC?

"Without a doubt, my proudest RAC moment to date has to be receiving my Patrol Ambassador of the Year title.

"I can’t believe I’ve held the keys to P1 RAC for almost a year now - as they say, time flies when you’re having fun.

"I’m also lucky to be able to say that’s closely followed by helping to set a world record for the most number of countries visited on a single tank of fuel – not in my van of course, but it didn’t let me down!”

What’s the best thing about being an RAC patrol?

"Helping others in need and solving problems is what keeps me firing on all cylinders. I’ve had a passion for motors from a young age, so I’m fortunate that I get to do what I love most and call it my job."

Have you ever attended a celebrity call-out?

"Just last year I had a brew at Bob’s house! Bobby Charlton that is. His wife’s car wouldn’t start but I soon got it back up and running and they were very appreciative.

"I also live quite close to the Coronation Street studios and my P1 RAC van has been known to make an appearance near the cobbles. In fact, I heard the RAC even got a mention on the soap last year!"

What do you drive outside of work?

"Being a family-man, I drive a Ford C-Max. It’s the ideal car for me, my wife Natalie and our two children; Josh who’s five and Grace who’s seven. We’re always driving into the centre – there are so many great places to visit just on our doorstep, that’s the beauty of living in Manchester."

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