Existing Black Box Car Insurance Customers

Please select the correct contact details from the choices below:

For Black Box insurance policies first purchased before the 30th of March 2021

If you bought a policy before this date, your customer reference number should look like this: 130707302-01.

Make changes to my policy Contact the team on 0330 159 1048. Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

If you’re overseas and need to contact us please call +44 1494 406124†.
To submit / request proof of No Claims Discount (NCD) If we have requested proof of your No Claims Discount, please email it to us at [email protected].

To request proof of your NCD, call 0330 159 1048. Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.
To renew your policy To discuss your renewal call us on 0330 159 1044. Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.
To make a claim Our claims lines are open 24 hours a day, 7 days a week.

To report a claim call: 0330 159 1062
To report a Glass claim call: 0330 159 1051

For Black Box insurance policies first purchased from the 30th of March 2021

If you bought a policy on of after this date, your customer reference number should look like this: 6200/001 or 11345/002.

Make changes to my policy Make changes to your policy via your online account, 24/7. This includes amending your renewal & Marketing preferences, making a change of vehicle or driver and amending your personal details.

If alternatively you’d prefer to speak to a member of the team, call 0333 070 2560. Lines open Mon-Fri: 9am to 6pm, Sat: 9am to 4pm.

If you’re overseas and need to contact us please call +44 117 428 8661.
To submit / request proof of No Claims Discount (NCD) If we’ve requested proof of your No Claims Discount, please upload using your online account.

To request proof of your NCD, call 0333 070 2560. Lines open Mon-Fri: 9am to 6pm, Sat: 9am to 4pm.
To renew your policy
You can view your renewal document in your online account. To discuss your renewal, call us on 0333 070 2561. Lines open Mon-Fri: 9am to 6pm, Sat: 9am to 4pm.
To make a claim Our claims lines are open 24 hours a day, 7 days a week.

For Motor claims call: 0344 571 3038
For Glass claims call: 0333 070 2623
If you’re overseas call: +44 1253 441 238

Your Black Box Portal

Monitor your Driver Score, car health and journey details online via your personalised Black Box Insurance Portal, or if you have a mobile device, you can download our free Black Box driver app (for iOS and Android devices).
Download iOS app
Download Android app