Read our response to COVID-19 here.

Existing Black Box Car Insurance Customers

 
For Black Box Insurance policies quoted before the 30th March 2021
For Black Box Insurance policies quoted from 30th March 2021
Make changes to my policy Contact the team on 0330 159 1048. Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

If you’re overseas and need to contact us please call +44 1494 406124.
Make changes to your policy via your online account, 24/7.

If alternatively you’d prefer to speak to a member of the team, call 0333 070 2560. Lines open Mon-Fri: 9am to 6pm, Sat: 9am to 4pm.

If you’re overseas and need to contact us please call +44 117 428 8661.
To submit / request proof of No Claims Discount (NCD) If we have requested proof of your No Claims Discount, please email it to us at [email protected].

To request proof of your NCD, call 0330 159 1048. Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.
If we’ve requested proof of your No Claims Discount, please upload using your online account.

To request proof of your NCD, call 0333 070 2560. Lines open Mon-Fri: 9am to 6pm, Sat: 9am to 4pm.
To renew your policy To discuss your renewal call you need to speak to us about renewing your policy, call us on 0330 159 1044. Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm. You can view and accept your renewal online via your online account.

To discuss your renewal call 0333 070 2561. Lines open Mon-Fri: 9am to 6pm, Sat: 9am to 4pm.
To make a claim Our claims lines are open 24 hours a day, 7 days a week.

To report a claim call: 0330 159 1062
To report a Glass claim call: 0330 159 1051
Our claims lines are open 24 hours a day, 7 days a week.

For Motor claims call: 0344 571 3038
For Glass claims call: 0333 070 2623
If you’re overseas call: +44 1253 441 238

Your Black Box Portal

Monitor your Driver Score, car health and journey details online via your personalised Black Box Insurance Portal, or if you have a mobile device, you can download our free Black Box driver app (for iOS and Android devices).
Download iOS app
Download Android app