Contact us – RAC Black Box Car Insurance

Find the answers to some of the most frequently asked questions on our FAQ page.

How you contact us depends on what policy you have. So that we can get you to the right place, please choose the contact details from the options below.

For policies first purchased after 30th Mar 2021

Get a black box car insurance quote

You can get a new black box car insurance quote or retrieve a saved black box car insurance quote online.

Amend your black box car insurance policy

It's quick and easy to make changes to your black box car insurance policy via your online account, 24/7. This includes amending your renewal and marketing preferences, making a change of vehicle or driver, and amending your personal details. You can also make changes via live chat at rac.co.uk/chat. 

Alternatively, to amend your black box car insurance policy you can call 0333 070 2560. The fee to make an amendment over the phone is £35. If you make the change online yourself, its £15. If you’re overseas, please call +44 117 428 8661.

Renew your black box car insurance policy

You can view your renewal documents in your online account. Or contact us via live chat at rac.co.uk/chat to discuss. 

  • If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy.
  • If your policy is not set up to auto renew, it will expire on the date shown on your renewal invite, unless you tell us otherwise. To view and pay for your renewal online, please login to your online account.

Alternatively, to discuss your car renewal or make any changes, call us on 0333 070 2561. 

Cancel your black box car insurance policy

You can cancel your policy at any time by contacting our Customer Services Team on 0333 070 2560 or via live chat at rac.co.uk/chat. Our opening hours are Monday to Friday 9am-6pm; Saturday 9am-4pm.

Proof of no claims discount

If your policy is due for renewal, the renewal schedule or letter should count as evidence of your no claim discount (NCD) for your next insurer. You can view this in your online account. If you still need help, please contact our customer service team. 

To submit proof of your no claims discount, please upload using your online account.

For help with your self-fit black box device or the RAC Black Box app

Please refer to our frequently asked questions in the first instance or call the team on 0330 808 4353 – our opening times are Monday to Friday, 9am – 5pm.

Download the free RAC Black Box Driver app to view your Drive Score on the go – available on iOS or Android.
 

First purchased policy before 30th Mar 2021 with no break in cover

If you’re unsure what number to call, please refer to your policy wording.

Amend your black box car insurance policy

To amend your black box car insurance policy call 0330 159 1048. If you’re overseas, please call +44 1494 406124†.

Your customer reference number should look like this: 130707302-01.

Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

Make a black box car insurance claim

You can call us to make a claim on your black box car insurance policy 24 hours a day, 7 days a week.

You must contact the police if the car has been stolen or if anyone has been injured as the result of any claim.

Renew your black box car insurance policy

To discuss your black box car insurance renewal call us on 0330 159 1044.

Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

Proof of no claims discount

To request proof of your black box car insurance no claims discount, call 0330 159 1048.

To submit proof of your no claims discount, please email it to us at [email protected].

Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

How to complain

If you have any concerns about the service you have been provided and want to complain, please view our complaints information.

Your RAC Black Box app

You can monitor your Driver Score and journey details using our free Black Box driver app (for iOS and Android devices). You can download this by clicking the app links suited to your black box device.