Accident management companies
An Accident Management company traditionally offers an end-to-end service handling the claims of those who have been involved in an accident.
Accidents on the road can cause serious disruption to your business. That's why accident management companies play an essential role in handling the aftermath, allowing businesses and individuals to focus on getting back on track without the stress of managing claims, repairs, and legalities themselves.
In this guide, we’ll explain how accident management companies work, what services they provide, and why using one could be the best choice for your business.
What is an accident management company?
An accident management company provides a full-service solution for handling the logistics and legalities that follow a road accident. These companies manage the entire process from the initial reporting of the accident to the repair of the vehicle and any legal claims that arise.
For businesses, particularly those with fleets, accident management companies offer a streamlined way to handle multiple claims, reduce downtime, and ensure that employees are back on the road quickly.
How do accident management companies work?
Accident management companies coordinate every step of the claims and repair process to take the burden off your shoulders. Here’s how they work:
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Accident Reporting: Once an accident occurs, the driver contacts the accident management company, providing details of the incident.
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Vehicle Recovery: The company arranges for vehicle recovery and ensures the vehicle is taken to an approved repairer.
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Replacement Vehicle: While your vehicle is being repaired, the accident management company will often provide a temporary replacement to minimize any business disruption.
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Claims Management: They handle all communication with insurers, including processing claims for both the vehicle and any personal injuries.
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Legal Support: Accident management companies also assist with any legal claims, ensuring that all costs and damages are recovered from the at-fault party, if applicable.
Are accident management companies regulated?
Yes, accident management companies in the UK are regulated by the Financial Conduct Authority (FCA). This ensures they operate in a legal, professional, and ethical manner when managing claims and dealing with insurers. RAC’s accident management services comply with all FCA regulations, ensuring transparency and professionalism at every step.
What do accident management companies do?
Accident management companies provide a wide range of services to handle all aspects of an accident claim. Here’s what they typically offer:
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Accident Reporting: Immediate assistance when an accident occurs, gathering all necessary details for the claim.
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Vehicle Recovery: Quick recovery of your vehicle from the scene of the accident to avoid further damage or delays.
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Replacement Vehicle: Arranging a replacement vehicle while repairs are being carried out to ensure business continuity.
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Repair Management: Organising repairs through trusted, approved garages to ensure high standards and minimal downtime.
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Legal Support: Assistance with any legal claims, including uninsured loss recovery, personal injury claims, and other liabilities.
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Claim Handling: Managing all communications with insurance companies and third-party insurers to ensure the claim is processed efficiently.
Accident management companies take on the complexities of post-accident procedures, saving you time and preventing the stress that often comes with handling claims and repairs.
Accident management companies vs insurance
One of the key benefits of using an accident management company instead of going directly through your insurance is that they often prevent unnecessary increases in your insurance premium or the loss of your no-claims bonus.
Here’s a comparison:
Using an Accident Management Company:
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No Impact on Insurance Premium: When the accident wasn’t your fault, the claim is managed through the accident management company, leaving your insurance untouched.
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End-to-End Service: The entire process, from recovery to repairs and legal claims, is handled for you.
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Legal and Financial Protection: Accident management companies handle any legal fallout, ensuring all damages and losses are recovered.
Using Insurance Only:
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Impact on Premium: Even if you aren’t at fault, filing a claim directly with your insurer could impact your no-claims bonus or result in higher premiums.
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More Involvement Required: You’ll need to handle many of the claim details yourself, including recovery and repair arrangements.
Accident management companies offer a comprehensive service, providing peace of mind and potentially saving you from additional insurance costs.
Should I use an accident management company?
For businesses and fleet operators, using an accident management company is highly beneficial. Here’s why:
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Simplified Process: Accident management companies take care of every detail, meaning you don’t have to worry about recovery, repairs, or legal claims.
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Minimised Business Disruption: With a replacement vehicle provided and quick repair services arranged, there’s minimal impact on your operations.
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Expertise: Accident management companies bring years of expertise in handling claims and recovering losses, ensuring your claim is dealt with swiftly and professionally.
For businesses looking to protect their fleet, an accident management company can reduce downtime, simplify the claims process, and get drivers back on the road quickly.
RAC Accident Care
RAC offers a comprehensive accident management service as part of our Business Breakdown Cover. Our service includes:
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Vehicle Recovery: Quick recovery after an accident.
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Replacement Vehicle: Ensuring you stay mobile while your vehicle is being repaired.
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Repair Management: Using RAC-approved repairers for high-quality, timely repairs.
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Legal Support: Providing expert legal advice and managing uninsured loss recovery and personal injury claims.
For businesses with fleets, our accident management service minimizes disruption and ensures vehicles are repaired quickly, keeping your operations running smoothly.
Contact RAC today to learn how our end-to-end accident management service can help you. Call us at 0333 2000 999 for immediate assistance.
Frequently asked questions
An accident management service is a full-service solution that handles the aftermath of an accident, including vehicle recovery, repairs, claims, and legal matters. It allows businesses to outsource these complex tasks, saving time and reducing the impact on their operations.
Accident Management companies offer you an alternative to maintaining your zero-claims on your insurance policy. That is if you were not responsible for the accident you were involved in.
There are no costs to the not-at-fault party in the accident for using an accident management company, you also do not need to pay excess. All costs are covered by the at-fault parties insurer.
Employees are typically liable for damage caused to company property if it was their fault or a reckless act. An Employer is typically liable for risks caused by company activity.
Accident management companies work by managing every aspect of the claim for you. They coordinate recovery, repairs, replacement vehicles, and communication with insurers to make sure you don’t have to handle the process yourself.
Yes, accident management companies are regulated by the Financial Conduct Authority (FCA), ensuring they operate within legal and ethical guidelines. This regulation protects customers from any potential malpractice.
Accident management companies take over the entire claims process and provide additional services like vehicle recovery and legal support, while insurance companies typically only process the claim and may raise premiums or affect your no-claims bonus. Accident management companies help to reduce this risk.