RAC patrol saves toddler locked in rental car

RAC patrol saves toddler locked in rental car
An RAC patrol has been given “superstar” status by a grateful breakdown member after rescuing their child from a locked car.

In feeding back on their experience with the patrol, named Heath Hartles, the driver described him an “RAC hero” after managing to retrieve both the toddler and the car’s keys without damaging the rental vehicle – bringing to an end an emotional ordeal.

News of the particularly heroic deed comes as it was revealed the RAC landed sixth spot in a Which? customer service ranking of 100 big UK brands.

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In the case of the trapped toddler, the patrol was said to have gone “above and beyond”, exhausting all options in his attempt not to damage the “unbreakinable” rental car.

The incident mirrors the feedback received in the newly-released Which? report The heroes and villains of customer service, which asked 3,690 people to rate their experiences with major retailers.

The RAC achieved the maximum 5-star rating for each of the three main categories: making you feel valued as a customer; attitude/helpfulness of staff, and efficiency with resolving complaints or problems.

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Placed sixth out of 100 of the UK’s favourite and most trusted brands from finance and retail, the RAC was also the number one breakdown organisation for customer service.

The RAC’s overall score of 84%, was just five points behind the first place brand in the entire 100-company-strong survey.

RAC operations director Phil Ryan said: "This reflects the RAC’s commitment to put its members first and at the heart of all that it does.

"Our patrols and call centre colleagues always go the extra mile to help resolve drivers problems and to get them back on road as swiftly and safely as possible.

"The RAC has over eight million members and its 1500 patrols attended 2.2 million breakdowns last year fixing four out of five cars at the roadside on average in 30 minutes."

All drivers are reminded of the importance of receiving the best quality year-round breakdown cover, particularly ahead of a congested weekend when bank holiday traffic is expected to reach more than 18 million journeys.

Copyright Press Association 2017. Motoring News articles do not reflect the RAC's views unless clearly stated.