Claim on your RAC Warranty

Some RAC warranties cover hire car costs of up £50 per day for 7 days in the event of a valid claim. But please check your terms and conditions to see if you’re covered.

This depends on which cover level you have. Please check your terms and conditions, in the section called ‘What the plan provides – Maintenance’.

To register a claim your repairer will need:

1. Your vehicle registration number
2. The full name, address, and postcode of the warranty holder

Once your garage has inspected your vehicle, they’ll register your claim with us over the phone or online. We can approve most claims as soon as we receive this information from your garage. If your claim is more complex, we may need to see photos of damaged parts and more detailed feedback from the garage.

That depends on your warranty cover level. For example, some RAC warranties don’t cover costs likes diagnostics. Please check your terms and conditions to see what you’re covered for.

It also depends on which repairer you take your vehicle to. If you don’t take your car to an RAC Approved Garage you may also be responsible for some aspects of the parts and labour costs. Again, please check your terms and conditions for more information.

Some of our warranty plans do not cover Diagnostic costs and therefore we recommend that you refer to your warranty terms and conditions.

We would always recommend taking your vehicle back to the dealer you bought it from to diagnose the problem. If your dealer doesn’t have repair facilities though we would strongly advise that you use an RAC Approved repair for your warranty claim. These repairers are approved and governed by the RAC and you can find the nearest one to you via this link.

You can opt to use a Main Dealer or a Non-RAC approved repairer but please be aware that some of these repairers may insist on you paying for the repairs yourself upfront initially.

Please also note that if you choose to take your vehicle to a Main Dealer or Non-Approved RAC repairer, you may also have to pay additional costs due to higher labour rates or the use of original manufactured parts.

Please refer to your terms and conditions for your specific coverage details for both labour rates and parts.

If the claim’s been submitted by your Selling Dealer or an RAC Approved Garage they’ll normally invoice us directly as soon as the repair has been completed.

If you’re using a Main Dealer or your own Non-RAC approved garage, they may ask you to pay for the repair costs upfront initially and then claim them back from us afterwards.

We aim to pay repair invoices 7 to 10 working days from the date we receive a valid invoice.

Yes, this is possible. Please check your warranty terms and conditions, in the section called “Transferring your plan”.

Call 0330 100 3728 and select the option to make an amendment to your policy

If you're still eligible for an extended warranty you will receive a communication 30 days before your current plan is about to expire. This communication will provide details of the options available to you.

If you do not receive a communication, we would advise you contact your Selling Dealer to see if they’re able to offer you another warranty plan.

If you’re asked or required to pay for repairs that are covered under your warranty plan from your own funds and you wish to reclaim the cost of repairs, please ensure the repairer addresses the invoice to: “TWG IOM c/o Your Name of Your Address” so that we can arrange reimbursement.