RAC Warranty claims
Need to make a claim on your RAC Warranty? We're here to help. Just follow our simple process to get started.
How to make a claim
Step 1 - Find a trusted garage
Click 'Start your claim', enter your postcode and find an approved garage near you
Step 2 - Book a diagnosis
Take your vehicle to your chosen garage and they'll diagnose what's wrong
Step 3 - We'll assess your claim
Your garage will talk to the RAC to check that the claim is covered under your warranty
Step 4 - Your vehicle's fixed
Once your claim's approved, your garage will fix your vehicle under warranty
Just so you know...
Depending on the warranty you have, you may need to pay to diagnose the problem.
- If you have a Platinum Plus warranty: for valid claims we’ll cover up to £50 including VAT, or 1 hour’s labour (whichever is lower) to diagnose what’s wrong.
- If you have a Platinum or Gold warranty: you’ll need to cover the initial diagnosis. Prices can vary by garage so always check how much it’ll cost first. And have a look at your terms and conditions to make sure any work required will be covered.
How to contact the RAC Warranty Claims team
If you have a question about your warranty that isn’t covered by the FAQs below, you can get in touch with the RAC Warranty Claims team by filling in this contact form. You can also ring the warranty customer service team directly on 0330 100 3728.
FAQs
We recommend returning to the dealer you purchased the vehicle from to diagnose the issue. If they don’t have repair facilities, we suggest visiting one of our approved garages. To find your nearest approved garage, visit yourvehiclecare.co.uk.
You can opt to use a main dealer or a repairer/garage which isn't approved by us, but they may ask you to pay for the repair costs up front. This means you’ll then need to claim back any costs afterwards. It may also cost you more due to higher labour rates or use of original manufactured parts. Please check your terms and conditions for more information on parts, labour, and diagnostics.
Some RAC warranties cover hire car costs. Please check your terms and conditions to see if you’re covered.
This depends on which cover level you have. Please check your terms and conditions for more information.
To start a claim, your repairer will need the following:
- Your vehicle registration number
- Your full name, address and postcode (as it appears on your plan)
- For some plans, you may also need to provide the vehicle's service history
Once your garage has inspected your vehicle, they’ll register your claim with us over the phone or online. We can approve most claims as soon as we receive this information from your garage. If your claim is more complex, we may need to see photos of damaged parts and more detailed feedback from the garage.
That depends on your warranty cover level. For example, some RAC warranties don’t cover costs likes diagnostics. Please check your terms and conditions to see what you’re covered for.
It also depends on which repairer you take your vehicle to. If you don’t take your car to an approved garage, you may also be responsible for some aspects of the parts and labour costs. Again, please check your terms and conditions for more information.
Some of our warranty plans do not cover diagnostic costs. We recommend that you check your terms and conditions for more information.
If the claim has been submitted by your selling dealer or an RAC Approved Garage, they will normally invoice us directly. This happens as soon as the repair has been completed.
If you’re using a main dealer or your own garage, they may ask you to pay for the repair costs upfront. You would then need to claim this back from us afterwards.
We aim to pay repair invoices 3 to 5 working days from the date we receive a valid invoice.
You may be eligible to transfer your vehicle to another person. To request a transfer, please visit yourvehiclecare.co.uk. You can find more information by checking your terms and conditions.
You can make a change to your plan at any time by visiting yourvehiclecare.co.uk. You’ll need to create an account if you’re visiting for the first time. Or you can call 0330 100 3728.
If you have a Platinum Plus, Platinum, Gold or Silver warranty, and you’re still eligible for an extended warranty you’ll receive a communication 30 days before your current plan expires. This communication will provide details of the options available to you.
If you don’t receive a communication, we’d suggest you contact your selling dealer to see if they’re able to offer you another warranty plan.
If you have an RAC Car Warranty, the RAC will contact you at your last known postal or email address before the renewal date to confirm if you’d like to continue with the policy, along with any changes to your policy. If you’ve opted into automatic renewal, you don’t need to do anything to stay covered. Your policy will renew, and the RAC will collect payment for your policy (monthly or annually) on your renewal date. If you want to stop your policy from automatically renewing, you can do this at any time by accessing your portal.
If you’re asked to pay for repairs that are covered under your warranty plan, you’ll need to send an invoice. The repairer will need to address the invoice to: “TWG IOM c/o Your Name of Your Address” so that we can arrange reimbursement.
If you need any support, you can call the customer service team on 0330 100 3728. Opening hours are Mon–Fri 9am–5pm.