Training for all areas of business staffing

It’s your people that are at the heart of your business. Well trained, motivated and valued employees can make the difference and help a business thrive and grow. With over 100 years in the industry, no-one has more experience of repairing vehicles at the roadside. It means we know a lot about vehicles, and we’re passionate about sharing our knowledge.

Our dedicated training team will create bespoke training solutions for people working in the automotive industry, from vehicle technicians to non-technical staff. By taking advantage of face-to-face training, e-learning or live online programmes, you can develop employees with minimum disruption to your business.

• Over 100 years of technical training experience
• 20 years’ experience of delivering training to business services partners
• Consultancy approach and dedicated account manager
• Access to large talent pool of automotive technical skills
• Comprehensive range of training solutions
• After sales training, to names such as Ford, Mercedes-Benz and Fiat

Service, diagnostic and master-level automotive repair

• Flexible course modules covering diagnostics and high pressure diesel systems
• Delivered to technicians or personnel who attend vehicles at the roadside
• Improves first time fix rates, increases productivity and customer satisfaction

Specialist training for those supporting vehicle repair

• Delivered to warranty specialists, service receptionists and other support staff
• Improves effectiveness, increases productivity, strengthens rapport with customers 

Technical training for non-technical, customer-facing staff, where some understanding of vehicles is beneficial

• Delivered to service receptionists and contact centre staff
• Ensures your employees are well informed
• Improves effectiveness and increase customer satisfaction levels

Customer facing skills for automotive employees

• Delivered to service reception, contact centre and sales staff
• Strengthens rapport with customers and improves objection handling skills
• Improves employee morale

Roadside Assistance Training (including PAS43)

• Delivered to technicians or personnel who attend vehicles at the roadside
• Guidance provided on risk assessments and correct procedures, with practical examples
• Improves first time fix rates and safety

Technical training for vehicle users: how vehicles work and how to maintain them

• Delivered to vehicle users
• Reduces maintenance costs and vehicle downtime
• Supports duty of care to employees

Dealer audits

• Delivered to motor manufacturer partners and independent garage groups
• Ensures manufacturer standards are met at all dealers
• Meets manufacturer franchise requirements
• Improves safety and employee morale

Technical Support Services

• Delivered to motor manufacturer partners and independent garage groups
• Ensures services, premises, systems and operations are consistent
• On-site guidance, coaching and training available