Valuable data and improved customer experience with RAC

While your customers benefit from a positive experience, our contact centres are generating valuable data and insight to help you make informed decisions.

You’ll be able to: improve your service levels, identify market share and growth opportunities, track aftersales performance and measure goodwill activity.

Monitoring industry performance metrics means we can continually improve our service to you and recommend areas for improvement.

Working with partners on process optimisation helps us to deliver significant cost savings. One dealer induction programme profited from an 8% reduction in goodwill payments to customers, while satisfaction scores soared by 3% from the same audience. On a vehicle recall project, our team exceeded VOSA’s targets by achieving 65% completion rate in just 10 weeks, surpassing our partner’s expectations.