Q. What number do I call if I break down?
If you are an RAC Member and have broken down, please call our emergency assistance team any time of day or night on 0333 200 999.
Q. When will I receive my membership card?
For our individual membership customers we will send you a membership card within 7 to 10 working days after your initial enrolment. After that you will not receive a new membership card until you change tier (Orange, Silver, Black) or you request one if you have lost/damaged or had your current card stolen. We want to try and improve our environmental footprint. One way we are hoping to achieve this is by reducing the amount of membership cards we send out each year. Your membership card should last you a number of years but if your card happens to be damaged/lost then you can always click here and request a new one.
Q. I've lost my membership card - can I get a replacement?
Yes, you can. You can request a replacement by going online at My RAC and clicking here. Alternatively you can call us on 0330 159 0739. They'll take a few details from you and will be able to help straight away. Alternatively, you can request a new membership card online.
If you believe your card has been stolen and is being used fraudulently then please contact us so we can change your policy details for you. We'll always ask you questions to verify your identity when you speak to us to ensure we know we are talking to the right individual and reduce the risk of fraud.
Q. Where can I find my breakdown membership number?
Your membership number can be found on the front of your RAC Membership Card, printed on your Welcome pack and on any renewal documents we send to you. If you are unable to find any of these, please call our customer services team on 0330 159 0740. They'll take a few details from you and be able to help straight away.
Q. How do I renew my RAC Breakdown Membership?
We will send you your renewal documents around 3-4 weeks before your renewal date. If you set up your policy on a continuous basis, we will automatically renew your membership unless you tell us otherwise.
Q. Can I renew my breakdown cover online?
If you are a continuous payer you do not need to call us, unless you need to make a change. If you are an annual payer then you cannot currently renew online, so when you wish to renew please contact our Membership team on 0330 159 0739, who will happily deal with your request and any queries you may have.
Q. Does RAC offer any member benefits / discounts?
At RAC we're always looking for more ways to save our members money – on driving, but also in more everyday ways, too. That's why we've created our exclusive RAC Member Benefits – a whole range of money-saving member discounts on everything from driving lessons to dining out, discount off MOTs to airport parking. You can find all current offers on the RAC Member Benefits.
There is also the RAC Club Winners Draw where members will receive automatic entry into our monthly free prize draw to win fabulous prices such as a weekend at the Monaco Grand Prix, a Porsche Driving holiday, luxury weekend breaks or even a brand new car. So for every year you’ve been a member you’ll get one entry into our monthly Club Winners Draw.
Lastly, our loyalty scheme with Orange, Silver and Black Card Membership. This is where our most loyal members of the club are rewarded. Members that have been with us for 5 years will receive a Silver card and members who have been with us for 15 years will receive a Black card. The silver and black card give access to a range of exclusive offers including money off our RAC Shop and our Optional Extras.
Q. I've just joined you as a member and have not received any documents.
Documents normally take 7-10 working days to reach you. If you still haven’t received them please give our customer service team a call on 0330 159 0740.
Q. I haven't received my renewal documents.
We are sorry to hear that you have not received your documents. Please call our Membership team on 0330 159 0739. They'll take a few details from you and be able to help straight away.
Don't worry, though, if you need to use the service you can simply call 0333 2000 999 quoting your membership number. Please note, when our Patrol arrives they may ask for two forms of identification.
Q. I’ve received my renewal email but I’m having trouble logging in – how do I reset my password?
If you wish to reset your password when trying to view your documents online there is a link you can click on titled Request Password. When you first set up your password you must ensure the email address you register is the same as we hold for you on our system. If you are still having difficulties accessing your documents please call us on 0330 159 0739.
Q. My partner and/or relative doesn't live at the same address as me, will s/he be covered?
If you have Joint or Household cover then this means any person(s) who live(s) permanently at the home including any student or member of the armed forces who normally lives permanently at the home but is temporarily living away from home will be covered.
Q. I’ve noticed I now have a Silver/ Black membership card, what does that mean?
Silver and Black Card Membership is part of our loyalty scheme that rewards our most loyal members of our club. Members who have been with us for 5 years will receive a Silver card and members who have been with us for 15 years will receive a Black card. The membership card status is only given to loyal members of our club. The silver and black card give access to a range of exclusive offers including money off our RAC Shop and our new range of Optional Extras.
Q. Can I receive my renewal documents online?
Yes you can opt in for e-fulfilment by calling out Customer Service team on 0330 159 0740. You will receive an email with a link to your renewal documents around 4 weeks ahead of your renewal date.
Q. I have renewed automatically but I have just noticed a mistake on my renewal documents, what should I do?
It’s really important we have the most up to date information to ensure your cover is valid in the event of a breakdown. Don’t worry our agents will easily be able to assist you in bringing your information up to date, just give us a call on 0330 159 0739.
Q. Can I cancel my existing breakdown membership?
Your right to cancel is set out in our terms of membership. You are entitled to cancel your membership up to 14 days following the start date (or renewal date) of your membership, or the date you receive your Terms of Membership, whichever happens later. If you have not made a claim or used our service within the first 14 days we will refund the cost of your membership. If you cancel the membership after the 14 days no refund or credit will be issued.
If you would like to cancel your membership, please call our Membership team on 0330 159 0739. They'll take a few details from you and will be able to help straight away.
Q. Can I renew my RAC breakdown membership (UK) using Tesco Clubcard vouchers?
You can either renew directly with RAC by calling free on 0330 159 0739 with your payment details. Alternatively, you can renew using your Tesco Clubcard vouchers by visiting www.tesco.com/clubcard/deals. Full details are given in your renewal documents each year on how you can renew.
Q. How do I upgrade my cover level of my breakdown membership?
If you would like to upgrade and benefit from a higher level of cover please call our customer services team on 0330 159 0740. They'll take a few details from you and be able to help straight away.
Q. If I don't want to renew, do I need to call you?
Yes, please contact us on 0330 159 0739 to inform us if you do not wish to renew your RAC Membership. That will allow us to keep accurate records for you and prevent you receiving unnecessary renewal literature.
Q. How do I add (or remove) someone to (from) my existing breakdown cover?
If you would like to add or remove a person to / from your breakdown cover policy please call our customer services team on 0330 159 0740. They'll take a few details from you and be able to help straight away.
When adding a person to your policy please note that this person or person(s) must reside at the same address as yourself.