Claims Information

If you choose our Plus or Premier cover, not only will you be covered if you’re hit by an uninsured driver, but you’ll also have any excess that you may have paid refunded and your no-claims discount will not be affected.

If you have a car accident you should let us know as soon as possible. If you have comprehensive cover, we will pay for damage to your vehicle and any third-party property as well as contributing towards medical treatment for injuries incurred by yourself or third parties.

If your cover is not comprehensive, we will only pay for third party damage and/or medical treatment.

An excess will only apply if your windscreen cannot be repaired and needs to be replaced. The glass excess payable is shown on your schedule of insurance.

If it is repaired by either our approved windscreen repair company or one of your choosing, no excess will apply.

Your no claims discount will be unaffected in either case.

To report a windscreen, window or sunroof claim, please log in to My Account and use our online claims service.

There are some instances when a courtesy car would not be provided, such as if your car is written off or stolen. We offer Guaranteed Replacement Car cover at an additional cost. This optional extra would provide a car for 14 or 28 days in such circumstances.

If your Insurer has requested information regarding an existing claim on your policy, for example if the information on the Claims & Underwriting Exchange database (CUE) doesn’t match what’s on the policy, you’ll need to get in touch with us via web chat. You won’t be able to do this in My Account.

If it’s regarding information relating to an ongoing claim (a claim that’s waiting for a decision) you have with us, you can find the correct phone number on the claims screen in My Account.

You can log a claim quickly and easily in My Account:

If you want to track a claim once it has been logged, this will be available under the claims status section.

If you need any extra support, please contact our claims team.

You must declare any claims made in the last 5 years, as insurers assess risk based on your claims history. Failing to disclose a claim can make your policy invalid or a future pay out may be refused.

As part of the UK’s insurance disclosure rules, you must disclose any information that could influence an insurer’s assessment of risk. This includes past accidents, even when no claim was made, and accidents that are declared a non-fault claim. All of these are considered risk factors by insurance companies.

If you need to add a claim, please get in touch with our customer team.