Travel Insurance - Glossary of Terms

Term

Definition

Accident(s)/Accidental

A sudden, unexpected, specific, violent, external, visible event which occurs at a single identifiable time and place.

Colleague

An associate in the same employment as you in the UK, whose absence from work necessitates your stay in or return to the UK.

Excess

The amount you pay when you make a claim. This applies to each incident for each insured person.

Exclusion

An exclusion is something that is not covered under the insurance policy. As with all insurance, this policy has benefits, exclusions and conditions. For full details of all the exclusions you must refer to the Policy Wording.

Family

You, your spouse, your civil partner or the person (whether or not of the same sex) with whom you are permanently cohabiting in a marriage-like relationship together with your children, stepchildren, adopted children, foster children and grandchildren who are aged 17 or under at the start of the insurance period.

Gadget

The item(s) insured by this policy, owned by you and shown within the relevant proof of purchase. A gadget can be any one of the following items:

Mobile Phones, Smart Phones, Laptops (including Custom Built), Tablets, Digital Cameras, Games Consoles, Video Cameras, Camera Lenses, Bluetooth Headsets, Bluetooth Speakers, Satellite Navigation Devices, E-Readers, Head/Ear Phones, Smart Watches or a wrist worn Health and Fitness Tracker

Golf Equipment

Golf clubs, golf bag, non-motorised golf trolley and golf shoes.

GP

GP stands for General Practitioner, a qualified medical doctor who you are registered with in the United Kingdom.

Home

Your usual permanent place of residence in the UK.

Insurance Period

The period during which you have cover under your policy. This is shown on your travel insurance certificate and schedule.

Insured Person/You/Your

Any person named on your travel insurance certificate and schedule.

Insurer

Sections 1-12 and 14-22
Great Lakes Insurance UK Limited.

Section 13
ARAG Legal Expenses Insurance Company Ltd

Permanent Total Disability

A condition which is of a permanent an irreversible nature which is shown by medical evidence to be likely to continue for the remainder of your life and as certified by a registered medical practitioner, to the reasonable satisfaction of our Chief Medical Officer, and which prevents you from engaging in any work or occupation for remuneration or profit.

Personal Possessions

Each of your suitcases (or containers of a similar nature) and their contents, articles you are wearing or carrying which are owned by any of your family, or for which they are legally responsible, including valuables and keys (excluding keys to a hire vehicle) but excluding personal money and gadgets.

Personal Money

Credit, debit or charge cards, cheques, travellers cheques, Cash, bonds, money orders, negotiable instruments, pre-paid phone cards or other securities belonging to you.

Pre-Existing Medical Condition

Anything which at the start of the insurance period you would answer yes to in the medical conditions declarations

1. Within the last two years have any of you suffered from, been treated for or diagnosed with:
a. a cardiovascular or heart-related condition e.g. heart attack, angina, chest pain, hypertension and the like?
b. a lung or respiratory-related condition (not including stable, well-controlled asthma when you have no other medical condition)?
c. a cerebro-vascular condition, e.g. stroke or T.I.A. (transient ischaemic attack)?
d. any form of cancer?
e. a terminal condition?
f. a psychiatric or psychological condition?
g. a renal condition or diabetes?

2. In the 12 months prior to the date your insurance was arranged or renewed, or the date your trip was booked (for an Annual Multi Trip policy) have you or your travelling companions:
a. been receiving or are on a hospital waiting list for in-patient treatment?
b. been prescribed regular medication?
c. required an organ transplant or dialysis?
3. In the last 5 years, the treatment of any Insured Person for alcohol or drug addiction

4. Any medical condition suffered by any Relative or Colleague of yours, travelling companion or friend with whom you are going to stay which could reasonably be expected to give rise to a claim.

Public Transport

Train, tram, bus, coach, ferry service or airline flight operating to a published timetable.

Redundant/Redundancy

Being made unemployed under the Employment Rights Act and have been given a notice of redundancy and are receiving payment under the current redundancy payments legislation and at the time of booking the trip or when you purchase this policy whichever is later you, your travelling companion, or spouse (including a civil partner or co-habitee) had no reason to suspect that they would be made redundant.

Relative

Your family (including all your children, stepchildren, adopted children, foster children and grandchildren regardless of their age), your mother, father, sister, brother, niece, nephew, fiancé(e), grandparent, in-law, step-family or next of kin.

Terrorist Action

The actual or threatened use of force or violence against persons or property, or commission of an act dangerous to human life or property, or commission of an act that interferes with or disrupts an electronic or communications system, undertaken by any person or group, whether or not acting on behalf of or in connection with any organisation, government, power, authority or military force, when any of the following applies:

a. The apparent intent or effect is to intimidate or coerce a government or business, or to disrupt any segment of the economy;
b. The apparent intent or effect is to cause alarm, fright, fear of danger or apprehension of public safety in one or more distinct segments of the general public, or to intimidate or coerce one or more such segments;
c. The reasonably apparent intent or effect is to further political, ideological, religious or cultural objectives, or to express support for (or opposition to) a philosophy, ideology, religion or culture.

Trip(s)

The period of time (as defined under trip duration) spent away from your home on pre-booked business or leisure travel.

Trip Duration

• For Annual Multi Trip Cover - the maximum trip duration of up to 62 days for Orange and Silver cover and 92 days for Black cover. Trips within the UK are covered when you have prebooked accommodation for a minimum of 2 consecutive nights.

• For Single Trip cover - the trip duration shown on your travel insurance certificate and schedule.

UK

England, Wales, Scotland, Northern Ireland, Isle of Man and Channel Islands.

UK Resident

This means you must have had an address in either England, Scotland, Wales, Northern Ireland, The Isle of Man or the Channel Islands for 6 of the past 12 months, and be registered with a GP in the UK.

Valuables

Antiques, jewellery or articles made of or containing gold, silver or other precious metals, precious or semi-precious stones, binoculars, furs and watches.

War and Civil Unrest

1. Any sort of war (whether declared or not), hostility, invasion, revolution, act of foreign enemy, civil war or unrest, rebellion, insurrection, mutiny, uprising or military usurped power, martial law, state of siege or United Nations or NATO enforcement action; or

2. The explosion of war weapon(s), utilisation of nuclear, chemical or biological weapons or the hostile act of an enemy foreign to the nationality of the Insured Person or of the country in which the act occurs

Winter Sports Equipment

Skis, ski-boots, bindings, mono-skis, snowboards, splitboards, ski-helmets and ski-poles.

We/Us/Our

Sections 1-12, 14-15, and 17-22
ERGO Travel Insurance Services Ltd on behalf of the insurer of these sections.

Section 13
ARAG Legal Expenses Insurance Company Ltd

Section 16
Taurus Insurance Services Limited, who administer and arrange the insurance on behalf of the insurer of this section.