Contact us – RAC Home Insurance

Find the answers to some of the most frequently asked questions on our FAQ page. 

How you contact us depends on what policy you have. So that we can get you to the right place, please choose the contact details from the options below.

For policies first purchased policy from 27th July 2021

Get a home insurance quote

You can get a new home insurance quote or retrieve a saved home insurance quote online.

Amend your home insurance policy

It's quick and easy to make changes to your home insurance policy via your online account, 24/7. This includes amending your renewal and marketing preferences, making a payment and/or amending your personal details. 

Alternatively, to amend your home insurance policy you can call 0333 070 2667. The fee to make an amendment over the phone is £35. If you make the change online yourself, its £15. If you’re overseas, please call +44 1454 423 667.

Renew your home insurance policy

You can view your renewal documents in your online account. 

  • If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy.
  • If your policy is not set up to auto renew, it will expire on the date shown on your renewal invite, unless you tell us otherwise. To view and pay for your renewal online, please login to your online account.

Alternatively, to discuss your home renewal or make any changes, call us on 0333 070 2668. 

Cancel your home insurance policy

You can cancel your policy at any time by contacting our Customer Services Team on 0333 070 2667 or via live chat at rac.co.uk/chat. Our opening hours are Monday to Friday 9am-6pm; Saturday 9am-4pm.

Make a home insurance claim

You can call us to make a claim on your home insurance policy 24 hours a day, 7 days a week. To make a home insurance claim please refer to your policy documents for the relevant number.


First purchased policy before 27th July 2021 with no break in cover

If you’re unsure what number to call, please refer to your policy wording.

Amend your home insurance policy

Manage and amend your home insurance policy online 24/7 via your online account. Alternatively, to amend your home insurance policy, call 0330 159 0985.

Lines open Mon - Fri 8am to 8pm, Saturday 9am to 6pm and Sundays 10am to 4pm.

Make a home insurance claim

You can call us to make a claim on your home insurance policy 24 hours a day, 7 days a week.

To make a home claim please refer to your policy documents for the relevant number.

Renew your home insurance policy

You can view your renewal document in your online account. To discuss your home insurance renewal, call us on 0333 070 2668. Lines open Mon - Fri 8am to 8pm, Saturday 9am to 5pm and Sundays 10am to 4pm.

How to complain

If you have any concerns about the service you have been provided and want to complain, please view our complaints information.