Read our response to COVID-19 here.

Existing Home Insurance Customers

If you’re an existing RAC Home Insurance customer and have a query about your policy, would like to renew it or need to make a claim, please select the correct login or contact details from the choices below.

For Home Insurance policies purchased before the 27th July 2021
Make changes to my policy

View and manage your policy online 24/7 via your online account - change your address, view & download documents + more.

To speak to a customer service advisor call 0330 159 0985. Lines open Mon - Fri 8am to 8pm, Saturday 9am to 6pm and Sundays 10am to 4pm.

To renew my policy To discuss your renewal, call us on 0330 159 0983. Lines open Mon - Fri 8am to 8pm, Saturday 9am to 5pm and Sundays 10am to 4pm.
To make a claim

Our claims lines are open 24 hours a day, 7 days a week.

To make a home claim: Please refer to your policy documents for the relevant number.

For Home Assistance claims call: 0330 159 1203
For Family Legal Protection claims call: 0330 159 1202
For Keycare claims call: 0330 303 4016


For Home Insurance policies purchased from the 27th July 2021
Make changes to my policy

Make changes to your policy via your online account, 24/7.

If alternatively you’d prefer to speak to a member of the team, call 0333 070 2667. Lines open Mon-Fri: 9am to 6pm, Sat: 9am to 4pm.

If you’re overseas and need to contact us please call +44 1454 423 667.

To make a claim

Our claims lines are open 24 hours a day, 7 days a week.

To make a home claim: Please refer to your policy documents for the relevant number.

For Home Assistance claims call: 0333 070 2622
For Family Legal Protection claims call: 0330 159 8584
For Keycare claims call: 0333 070 2615