Existing Home Insurance Customers

If you’re an existing RAC Home Insurance customer and have a query about your policy, would like to renew it or need to make a claim, please find the relevant contact details below.

  Policies purchased before 25 Feb 16^ Policies purchased after 25 Feb 16
To speak to a customer service advisor 0333 202 3044 0330 159 0985
To renew your home insurance   0330 159 0983
Opening hours Mon - Fri: 8am - 8:30pm, Sat: 9am - 6pm, Sun: Closed Mon - Fri 8am - 10pm, Sat 8am - 6pm, Sun 10am - 4pm

Self-service centre

For policies purchased after the 25th Feb 2016, you can register for our online self service centre and you’ll be able to access your policy, view your policy documents and change payment details. If you want to make other changes or have a query you can call us on 0330 159 0985.

To make a claim

To make a claim on your home policy, please refer to your policy document for the insurer claims number. If you want to make a claim under your optional extra, please see the relevant claims number below.

Home Assistance Cover

If you have taken out our Home Assistance Cover and need to request a tradesman’s assistance, please call 0330 159 1203. Lines are open 24 hours a day / 7 days a week.

Family Legal Protection

If you have taken out our Family Legal Protection with your policy, please call the helpline on 0330 159 1202 quoting your policy number. Lines are open 24 hours a day / 7 days a week.

Keycare Cover

To make a claim call on your Keycare policy please call 0330 303 4016 quoting your fob number. You must report any claim to Keycare as soon as possible and within 30 days of the loss or theft of keys.

^ These policies relate to RAC Home Insurance arranged and administered by Gallagher Heath Insurance Services, a trading name of Heath Lambert Limited, and underwritten by a panel of insurers.

RAC Insurance is a trading name of RAC Financial Services Limited. Registered in England and Wales No. 5171817. Registered office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW. RAC Car Insurance and RAC Home Insurance are arranged and administered by BISL Limited, which is an independent intermediary, and is underwritten by a panel of insurers. Registered in England no. 3231094. Registered office: Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS. Both companies are authorised and regulated by the Financial Conduct Authority.

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