Existing Van Insurance Customers

If you’re an existing RAC Van Insurance customer and have a query about your policy, would like to renew it or need to make a claim, please select the correct login or contact details from the choices below:

For Van Insurance policies purchased before 1st January 2021

Make changes to my policy

View and manage your policy online 24/7 via your online account – change your address, add new drivers, view & upload document + more.

To speak to a customer service advisor call 0330 332 8311. Lines open Mon – Fri: 8am to 8pm, Saturday: 9am to 5pm and Sundays: 10am to 4pm.
To renew your policy
To discuss your renewal, call us on 0330 332 8310. Lines open Mon – Fri: 8am to 8pm, Saturday: 9am to 5pm and Sundays: 10am to 4pm.
To make a claim
To report a claim call 0330 332 8315.

For Van Insurance policies purchased from 26th May 2021

Make changes to my policy

Make changes to your policy via your online account, 24/7. This includes amending your auto-renewal & marketing preferences, making a change of vehicle or driver and amending your personal details.

If alternatively you’d prefer to speak to a member of the team, call 0333 070 2661. Lines open Mon – Fri: 9am to 6pm, Saturday: 9am to 4pm.

If you’re overseas and need to contact us please call +44 1454 423 661.

To submit / request proof of No Claims Discount (NCD)

If we’ve requested proof of your No Claims Discount, please upload using your online account.

To request proof of your NCD, call 0333 070 2661. Lines open Mon – Fri: 9am to 6pm, Saturday: 9am to 4pm.

To renew your policy

You can view your renewal document in your online account. To discuss your renewal, call us on 0333 070 2662. Lines open Mon – Fri: 9am to 6pm, Saturday: 9am to 4pm.

To make a claim

Our claims lines are open 24 hours a day, 7 days a week.

For Van claims call: 0344 571 3038
If you’re overseas call: +44 1253 441 238
For Glass claims call: Please refer to your policy document for the relevant number.

If you need to insure your van for a short period of time, the RAC’s Temporary Van Insurance option is right for you. Get cover for your van from one hour to 30 days.