Contact us – RAC Van Insurance

Find the answers to some of the most frequently asked questions on our FAQ page.

Get a van insurance quote

You can get a new van insurance quote or retrieve a saved van insurance quote online.

Amend your van insurance policy

It's quick and easy to make changes to your van insurance policy via your online account, 24/7. This includes amending your renewal and marketing preferences, making a payment or change of vehicle and/or amending your personal details. 

Alternatively, to amend your van insurance policy you can call 0333 070 2661. The fee to make an amendment over the phone is £25. If you make the change online yourself, its £15. If you’re overseas, please call +44 1454 423 667.

Renew your van insurance policy

You can view your renewal documents in your online account

  • If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy.
  • If your policy is not set up to auto renew, it will expire on the date shown on your renewal invite, unless you tell us otherwise. To view and pay for your renewal online, please login to your online account.

Alternatively, to discuss your van renewal or make any changes, call us on 0333 070 2662

Cancel your van insurance policy

You can cancel your policy at any time by contacting our Customer Services Team on 0333 070 2661 or via live chat at Our opening hours are Monday to Friday 9am-6pm; Saturday 9am-4pm.

Make a van insurance claim

You can call us to make a claim on your van insurance policy 24 hours a day, 7 days a week. To make a van insurance claim, please call 0344 571 3038. If you’re calling from overseas, please call +44 1253  441 238.

For glass claims, please refer to your policy document for the relevant number.

Proof of no claims discount

To request proof of your no claims discount, call 0333 070 2661. Lines open Mon – Fri 9am to 6pm, Sat 9am to 4pm.

If we’ve requested proof of your no claims discount, please upload using your online account.

How to complain

If you have any concerns about the service you have been provided and want to complain, please view our complaints information.