RAC Warranty claims

Need to make a claim on your RAC Warranty? We're here to help. Just follow our simple process to get started.
 

Start your claim 


How to make a claim

Step 1

Find a trusted garage

Click 'Start your claim', enter your postcode and find an RAC Approved Garage near you

Step 2

Book a diagnosis

Take your vehicle to your chosen garage and they'll diagnose what's wrong

Step 3

We'll assess your claim

Your garage will talk to the RAC to check that the claim is covered under your warranty

Step 4

Your vehicle's fixed

Once your claim's approved, your garage will fix your vehicle under warranty

Just so you know...


Depending on the warranty you have, you may need to pay to diagnose the problem.

  • If you have an RAC Car Warranty: for valid claims we'll cover up to £55 (outside the M25) or £75 (inside the M25) including VAT or 1 hour's labour (whichever is lower) to diagnose what's wrong.
  • If you have a Platinum Plus warranty: for valid claims we’ll cover up to £50 including VAT, or 1 hour’s labour (whichever is lower) to diagnose what’s wrong.
  • If you have a Platinum, Gold or Silver warranty: you’ll need to cover the initial diagnosis. Prices can vary by garage so always check how much it’ll cost first. And have a look at your Ts & Cs to make sure any work required will be covered.

How to contact the RAC Warranty Claims team


If you have a question about your warranty that isn’t covered by the FAQs below, you can get in touch with the RAC Warranty Claims team by filling in this contact form. You can also ring the warranty customer service team directly on 0330 100 3728.

FAQs

If you have a Platinum Plus, Platinum, Gold or Silver warranty, we would always recommend contacting the dealer you purchased the vehicle from to diagnose the problem. If your dealer doesn't have repair facilities, we recommend that you go to an RAC Accredited Repairer or Approved Garage for your warranty claim. Find your local RAC Accredited Repairer or Approved Garage at https://www.whocanfixmycar.com/networks/assurant.

You can opt to use a Car Dealer or a repairer/garage which isn't RAC approved, however they may ask you to pay for the repair costs up front which you will then need to claim back afterwards. It may also cost you more due to higher labour rates or use of original manufactured parts.

If you have an RAC Car Warranty, we recommend that you go to an Approved Garage for your warranty claim, which you can find at https://www.whocanfixmycar.com/networks/assurant or through your portal.

Please refer to your plan terms & conditions for specific coverage details regarding parts and labour.

Does my warranty cover a hire car?

Some RAC warranties cover hire car costs of up £50 per day for 7 days in the event of a valid claim if the Autodata* or equivalent recommended repair time exceeds 8 hours.

But please check your terms and conditions to see if you’re covered.

Does my warranty cover recovery?

This depends on which cover level you have. Please check your terms and condition.

What details does the garage need from me?

To register a claim your repairer will need:

  1. Your vehicle registration number
  2. The full name, address, and postcode of the warranty holder
  3. For some plans you may also need to provide the garage with the vehicle's service history.
How long does it take to make a claim?

Once your garage has inspected your vehicle, they’ll register your claim with us over the phone or online. We can approve most claims as soon as we receive this information from your garage. If your claim is more complex, we may need to see photos of damaged parts and more detailed feedback from the garage.

Will I have to pay anything?

That depends on your warranty cover level. For example, some RAC warranties don’t cover costs likes diagnostics. Please check your terms and conditions to see what you’re covered for.

It also depends on which repairer you take your vehicle to. If you don’t take your car to an RAC Approved Garage you may also be responsible for some aspects of the parts and labour costs. Again, please check your terms and conditions for more information.

Is diagnostics covered on my warranty?

Some of our warranty plans do not cover Diagnostic costs and therefore we recommend that you refer to your warranty terms and conditions.

What’s your payment process?

If the claim’s been submitted by your Selling Dealer or an RAC Approved Garage they’ll normally invoice us directly as soon as the repair has been completed.

If you’re using a Main Dealer or your own Non-RAC approved garage, they may ask you to pay for the repair costs upfront initially and then claim them back from us afterwards.

What’s your payment time scale?

We aim to pay repair invoices 7 to 10 working days from the date we receive a valid invoice.

Is my warranty transferable to another person?

Yes, this is possible, unless you have an RAC Car Warranty. Please check your warranty terms and conditions, in the section called “Transferring your plan”.

How do I make a change to my warranty?

If you have a Platinum PlusPlatinumGold or Silver warranty, call 0330 100 3728 and select the option to make an amendment to your policy.

If you have an RAC Car Warranty, call 0330 159 1218 to make any amendment to your policy.

What happens at the end of my plan?

If you have a Platinum Plus, Platinum, Gold or Silver warranty, if you’re still eligible for an extended warranty you will receive a communication 30 days before your current plan is about to expire. This communication will provide details of the options available to you.

If you do not receive a communication, we would advise you contact your Selling Dealer to see if they’re able to offer you another warranty plan.

If you have an RAC Car Warranty, RAC will contact you at your last known postal or email address before the renewal date to confirm if you would like to continue with the policy, along with any changes to your policy. If you have opted into automatic renewal, you don’t need to do anything to stay covered. Your policy will renew and RAC will collect payment for your policy (monthly or annually) on your renewal date. If you want to stop your policy from automatically renewing, you can do this at any time by accessing your portal.

What happens if the garage asks me to pay for the repairs?

If you’re asked or required to pay for repairs that are covered under your warranty plan from your own funds and you wish to reclaim the cost of repairs, please ensure the repairer addresses the invoice to: “TWG IOM c/o Your Name of Your Address” so that we can arrange reimbursement.

What is the RAC warranty contact number?

To speak to a member of the RAC warranty customer service team, please contact us on 0330 100 3728.

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*Autodata is an industry specialist in vehicle technical data.

RAC Car Warranty is underwritten by London General Insurance Company Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Financial Services Register No. 202689. London General Insurance Company Limited. Registered in England & Wales No. 1865673. Registered Office: TWENTY Kingston Road, Staines-upon-Thames, Surrey, United Kingdom, TW18 4LG.

This policy is administered by TWG Services Limited which is authorised and regulated by the Financial Conduct Authority, Financial Services Register No. 312440. TWG Services Limited. Registered in England & Wales No. 1883565. Registered Office: TWENTY Kingston Road, Staines-upon-Thames, Surrey, United Kingdom, TW18 4LG.

RAC Car Warranty is arranged by RAC Financial Services Limited. RAC Financial Services Limited are authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 313989). Registered Office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW.


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