Q. Can I amend my policy online?
Yes. If you purchased your insurance with us after 30/03/2021 you can log in to your online account any time to make these changes to your policy:
Change of vehicle (this will require new box fitting)
Change of use
Change to personal details such as name, date of birth, occupation or contact details
Change to drivers on the policy
Accept your renewal
Upload and download documents
Just so you’re aware, here are our fees and charges for amendments:
Change made online yourself: £15.00
Change made via the call centre: £35.00
For existing customers who purchased their insurance prior to the 30/03/2021, please contact the customer service team to discuss our fees and charges and make a change.
Q. Can I drive at night?
Yes. There are no night-time curfews and we won’t charge you extra for driving at night.
Just so you know, driving between 6pm and 6am on a regular basis will have an effect on your Driver Score. This is because the chances of having an accident increase during these hours. So it could reduce any discount you may be offered when you renew your policy.
Q. Am I insured to drive my car before the box is fitted?
Yes. You’re insured to drive your car from the policy start date.
You need to have your box fitted within 14 days of this date. Otherwise, your policy will be cancelled, and you’ll have to pay a cancellation fee.
Q. Does black box car insurance work with any car?
Yes. We can fit a black box to any car, no matter what make or model. And we’ll always install it for free.
Q. I don’t have my car anymore – what should I do?
Let us know by calling our customer service team. Lines are open Monday to Friday 9am-6pm; Saturday 9am to 4pm.
If you have a new car, you can update your policy with your new car details via your online account. Online policy management is only available for customers who purchased their policy on or after 30/03/2021. Alternatively, if you no longer have a vehicle, you can cancel your insurance by speaking to a member of our team.
If you’ve declared your vehicle as off-road (with a SORN), or it’s been stolen or written-off, you also need to let us know.
Q. What if someone else drives my car, but they’re covered by their own insurance?
We calculate your Driver Score based on all car journeys, no matter who’s driving. If someone else is driving your car, you need to let them know that their driving is being monitored as it will impact your insurance.
Q. How do I renew my black box insurance policy?
Your renewal invitation quote is generated around 25 days before the renewal date. Your renewal quote will be loaded into your online account where you can view and accept your renewal. If you chose to receive your documents by post, it may take up to 7 working days to reach you.
Once you've received your renewal pack, check all the details are still correct. If you would like to make any changes, or to discuss your renewal with a member of the team, call us on 0333 070 2561.