Q. Is there a RAC Black Box app?
Yes. If you have RAC Black Box Car Insurance, you can download the RAC Black Box Driver app here:
The app uses the same login details as your online portal. It’s a quick and easy way to check your Driver Score, as well as your car’s health and journey details. You can also set dates for your vehicle tax, MOT and service.
Q. How do you calculate my Driver Score?
You’ll receive a Driver Score on a scale of 1 to 100. The higher your score, the safer your driving.
Your Driver Score is based on 5 elements:
- Acceleration
- Braking
- Night driving (7pm-6am)
- Speeding
- Urban driving (35mph zones or below)
Each of the above is weighted and then scored in line with the amount of driving you do within a 7-day period, or when you’ve driven 200 miles.
Q. How can I see my Driver Score?
You can check your Driver Score in your RAC Black Box Insurance Portal . Or you can download the free RAC Black Box Driver app – on iOS or Android.
Q. Will other drivers of my car affect my Score?
Yes. The Driver Score is calculated on the journeys your car makes regardless of who is driving. You will need to let any additional driver know that their driving behaviour will also be monitored and will contribute to your overall Score.
Q. Why is my driver data missing from the app or my online account?
There could be a number of reasons for this. For example:
- Your black box has been unplugged by you or a mechanic and hasn’t been reconnected.
- Your car’s in a signal black spot, such as an enclosed garage or underground car park. If this is the case, don’t worry – your black box will send the data once it regains signal.
- There’s a delay in data showing in the app.
If you can see data in your online account but not in the app, this is nothing to worry about. Sometimes it just takes a little longer to show in the app.
If you can’t see your journey in the app or your online account after an hour or so, it’s worth double checking that your black box is still connected. If it is, please call 0333 0702 560. Lines are open Monday to Friday 9am-6pm; Saturday 9am-4pm.
Q. Why has my Driver Score changed when I haven’t driven my vehicle recently?
Your Driver Score is a rolling 7-day score. It can change even when your vehicle isn’t being used. This happens as time passes and journeys are no longer included in the driver score calculation.
This will still apply even if the vehicle has not been driven as the score is calculated against the distance travelled.
Q. The road speed limit is incorrect – can this be changed?
We use UK and European mapping databases to makes surer we have the most up to date and accurate platform. We update the database at least every 6 months. Sometimes, road limits can change before our database is updated. If the speed limit you’re reporting has changed, we can amend that limit for future use.