Existing Car Hire Excess Insurance Customers

To enquire about your policy

Already bought cover? If you have any queries contact our customer service team at [email protected] or call 0330 1598776.

To make a claim

To make a claim online please visit haloinsurance.com/claims alternatively you can contact the claims team on: 

Email: [email protected] 

Telephone: 0330 1598776

You will be asked to confirm details of the incident for which you are making a claim – please have your policy number to hand. We will ask you to provide documentation to support your claim such as a copy of your rental agreement, receipt for the rental, copy of the driving licence for the person driving the rental vehicle and the accident damage report.

To cancel your policy

To make a cancellation request, please write to Us at: Halo Insurance Services Limited, Park View, 82 Oxford Road, Uxbridge UB8 1UX, United Kingdom or by emailing [email protected].

RAC Insurance is a trading name of RAC Financial Services Limited. Registered in England and Wales No. 5171817. Registered office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW. Car Hire Excess Insurance is arranged and administered by Halo Insurance Services Limited, a company registered in England and Wales, Company No. 6929208 and underwritten by Zurich Insurance plc (A public limited company incorporated in Ireland. Registration No. 13460. Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK Branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ). Zurich Insurance plc is authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Our FCA Firm Reference Number is 203093.
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