Existing Car Hire Excess Insurance Customers

To enquire about your policy

Already bought cover? If you have any queries contact our customer service team at rac@haloinsurance.com or call 0330 1598776.

To make a claim

To make a claim online please visit haloinsurance.com/claims alternatively you can contact the claims team on: 

Email: NotifyClaims@haloinsurance.com 

Telephone: 0330 1598776

You will be asked to confirm details of the incident for which you are making a claim – please have your policy number to hand. We will ask you to provide documentation to support your claim such as a copy of your rental agreement, receipt for the rental, copy of the driving licence for the person driving the rental vehicle and the accident damage report.

To cancel your policy

To make a cancellation request, please write to Us at: Halo Insurance Services Limited, Park View, 82 Oxford Road, Uxbridge UB8 1UX, United Kingdom or by emailing rac@haloinsurance.com.

 
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03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.
RAC Insurance is a trading name of RAC Financial Services Limited. Registered in England and Wales No. 5171817. Registered office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW. Car Hire Excess Insurance is arranged and administered by Halo Insurance Services Limited, a company registered in England and Wales, Company No. 6929208 and underwritten by Zurich Insurance plc (A public limited company incorporated in Ireland. Registration No. 13460. Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK Branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ). Zurich Insurance plc is authorised by the Central Bank of Ireland and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation by the Financial Conduct Authority are available from us on request. FCA Firm Reference Number is 203093. Halo Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, Register No. 504629, for the sale and administration of general insurance products in the United Kingdom and throughout the European Economic Area (EEA).
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