The Right of Access – also referred to as Subject Access Requests

Under the GDPR, you have the right to obtain:
  • Confirmation that your information is being processed;
  • Access to your personal information; and
  • Information regarding how your data is processed – we provide this information in our Privacy Policy which can be found at
We recommend speaking with us first regarding any queries, as we may be able to provide the information you are looking for straight away without you having to make a formal request.
Once we have acknowledged your request, we will provide your information without delay and at the latest within one month of receipt.
There are some circumstances where we may be required to extend this period. For example, if your request involves collection of large volumes of information. If we need to extend this period, we will inform you of this and explain why the extension is necessary.
We request that you provide as much detail as possible about the information you require, as this will help us provide a more accurate and timely response.
Can you refuse to provide information that I request?

There may be some circumstances where we are unable to respond to, or comply with, your request. If this is the case, we will explain the reasons why. Such circumstances include:

  • Where we rely on an exemption, for example, to avoid disclosing any confidential business information; or
  • If the request is excessive or manifestly unfounded.

Where we are unable to complete your request, we will explain our reason for refusal along with your right to complain to the Information Commissioner (ICO).

How much does it cost to make a request?

We will provide a copy of your information free of charge.  However, if we receive the same request repeatedly or if it is manifestly unfounded or excessive, we may charge a reasonable fee.