Existing Membership

Breakdown cover FAQs

Existing Membership Help

Breakdown Cover

The quickest and easiest way to get help today is online or using the MyRAC app.

Report your breakdown online 

If you would prefer to speak to a member of the team, call us on 0333 2000 999. Lines open 24/7.

Q. Where can I find my breakdown membership number?

In the event of a breakdown all we need is your name, address and a few other details, so don't worry if you don’t have your membership number to hand. Your membership number can be found on your welcome letter or on any renewal documents we send to you. You can also find it by logging in to MyRAC or in the MyRAC app. If you still can't find it, just give us a call on 0330 159 0740 and we'll be happy to help.

Q. How do I renew my RAC Breakdown Membership?
We will send you your renewal documents around 3-4 weeks before your renewal date. If you set up your policy on a continuous basis, we will automatically renew your membership unless you tell us otherwise.
Q. Can I renew my breakdown cover online?

If you are a continuous payer you do not need to call us, unless you need to make a change. If you are an annual payer then you cannot currently renew online, so when you wish to renew please contact our Membership team on 0330 159 0739, who will happily deal with your request and any queries you may have.

Q. I've just joined you as a member and have not received any documents.

Documents normally take 7-10 working days to reach you. If you still haven’t received them please give our customer service team a call on 0330 159 0740, or access them now on MyRAC.

Q. I haven't received my renewal documents.

We are sorry to hear that you have not received your documents. Please call our Membership team on 0330 159 0739. They'll take a few details from you and be able to help straight away.

Don't worry, though, if you need to use the service you can simply call 0333 2000 999 quoting your membership number. Please note, when our Patrol arrives they may ask for two forms of identification.

Q. I’ve received my renewal email but I’m having trouble logging in – how do I reset my password?

If you wish to reset your password when trying to view your documents online there is a link you can click on titled Request Password. When you first set up your password you must ensure the email address you register is the same as we hold for you on our system. If you are still having difficulties accessing your documents please call us on 0330 159 0739.

Q. My partner and/or relative doesn't live at the same address as me, will s/he be covered?

If you have Joint or Household cover then this means any person(s) who live(s) permanently at the home including any student or member of the armed forces who normally lives permanently at the home but is temporarily living away from home will be covered.

Q. Can I receive my renewal documents online?
Yes you can go paperless by logging into MyRAC and changing your communication preferences in the account settings. You can also do this in the MyRAC app or by calling our Customer Service team on 0330 159 0740.
Q. I have renewed automatically but I have just noticed a mistake on my renewal documents, what should I do?

It’s really important we have the most up to date information to ensure your cover is valid in the event of a breakdown. Don’t worry our agents will easily be able to assist you in bringing your information up to date, just give us a call on 0330 159 0739.

Q. Can I cancel my existing breakdown membership?

Your right to cancel is set out in our terms of membership. If you would like to cancel your membership, please call our Membership team on 0330 159 0739. They'll take a few details from you and will be able to help straight away.

Q. Can I renew my RAC breakdown membership (UK) using Tesco Clubcard vouchers?

You can either renew directly with RAC by calling free on 0330 159 0739 with your payment details. Alternatively, you can renew using your Tesco Clubcard vouchers by visiting www.secure.tesco.com/clubcard/boost. Full details are given in your renewal documents each year on how you can renew.

Q. How do I upgrade my cover level of my breakdown membership?

If you would like to upgrade and benefit from a higher level of cover please call our customer services team on 0330 159 0740. They'll take a few details from you and be able to help straight away.

Q. If I don't want to renew, do I need to call you?

Yes, please contact us on 0330 159 0739 to inform us if you do not wish to renew your RAC Membership. That will allow us to keep accurate records for you and prevent you receiving unnecessary renewal literature.

Q. How do I add (or remove) someone to (from) my existing breakdown cover?

If you would like to add or remove a person to / from your breakdown cover policy please call our customer services team on 0330 159 0740. They'll take a few details from you and be able to help straight away.

When adding a person to your policy please note that this person or person(s) must reside at the same address as yourself.

Q. What can I do with my membership if I receive complimentary breakdown cover elsewhere, for instance after buying a new car?

For members who pay annually and who don’t require RAC breakdown cover for a temporary period we offer, for a nominal fee, a ‘Membership Only’ option. This means that you retain membership tier status until such time as you wish to re-instate your previous level of RAC breakdown membership/cover. In addition to retaining your years of loyalty to us you will continue to enjoy entries into our monthly prize draw and you can opt to receive our weekly newsletter and benefit from all our discounts and offers. Currently this is only available to members at the point of renewal.

In addition, we offer members who pay annually a mid-term cancellation and refund option.

Please contact our membership services team on 0330 159 0739 if you wish to discuss either of these options.

RAC contact options

It’s often quicker to get the help you need online. To see all the latest help and information regarding your breakdown membership you can visit our Member query pages:

Contact us

Customer Service

0330 159 0740

Mon-Fri 8am to 7pm, Sat and Sun 9am to 5pm, Bank holidays 9am to 5pm.

Membership Team

0330 159 0739

Mon-Fri 8am to 7pm, Sat 9am to 5pm, Bank holidays 9am to 5pm.

Sales Team

0330 159 1236

Mon-Fri 8am to 7pm, Sat and Sun 9am to 5pm, Bank holidays 9am to 5pm.

Email us your query by clicking here

Breakdown Cover from just £5.75 a month

  • Cover at home and at the roadside as standard
  • We fix 4 out of 5 vehicles at the roadside in just 30 minutes on average
  • We won't charge you a penny for roadside labour and fitting