Existing Membership

Breakdown cover FAQs

Existing Membership Help

Breakdown Cover

The quickest and easiest way to get help today is online or using the myRAC app.

Report your breakdown online 


If you would prefer to speak to a member of the team, call us on 0333 2000 999. Lines open 24/7.

Q. Can I renew my breakdown cover online?

Yes, if you have a myRAC account and pay annually, the quickest and easiest way to renew is in myRAC. You can also set up automatic renewal, so you don’t have to renew your cover manually every year.

Alternatively, you can call us on 0330 159 1111 and we’ll talk you through it.

If your cover renews automatically you don’t need to contact us to stay covered – but we’re here if you have any questions. If you don’t want to renew automatically in future you can change this at any time. Just go to myRAC or call us on 0330 159 1111.

Q. I haven't received my renewal documents.

We're sorry your paper documents haven’t arrived. They should get there at least 3 weeks before your renewal date. In the meantime, you can access all your renewal documents in myRAC. You can renew directly through myRAC too – it’s the quickest and easiest way.

If it’s less than 3 weeks until your renewal date and you still haven't received your paper documents, please give us a call on 0330 159 1111.

Q. I’ve received my renewal email but I’m having trouble logging in – how do I reset my password?

If you wish to reset your password when trying to view your documents online there is a link you can click on titled Request Password. When you first set up your password you must ensure the email address you register is the same as we hold for you on our system.

Q. Can I receive my renewal documents online?

Yes – it’s easy to go paperless. Just log into myRAC or the myRAC app and change your document preferences in your account settings. Getting your documents online means all your documents are easy to find in one place and saves you filing more paperwork!

Q. How do I renew my RAC Breakdown Membership?

If you pay annually, the quickest and easiest way to renew is in myRAC. You can also set up automatic renewal, to save you renewing your cover each year.

You can also call us on 0330 159 1111 and our team will be happy to help.

If your cover renews automatically you don’t need to contact us to stay covered – but we’re here if you have any questions. If you don’t want to renew automatically in future you can change this at any time. Just go to myrac.co.uk or call us on 0330 159 1111.

Q. Where can I find my breakdown membership number?

If you break down, all we need is your name, address and a few other details, so don’t worry if you don’t have your membership number to hand. Your membership number can be found on your welcome letter or any renewal documents we send you. You can also find it by logging into myRAC or in the myRAC app.

Q. I've just joined you as a member and have not received any documents.

You can now get all your documents in myRAC. You can also use it to view your member benefits, update your details and set reminders for your MOT.

If you’ve asked to get your documents by post, they normally take 7-10 working days to reach you. You can still access them in MyRAC too. If it’s been 2 weeks and they still haven’t arrived, please give us a call on 0330 159 0740.

Q. My partner and/or relative doesn't live at the same address as me, will s/he be covered?

If you have Joint or Household cover then this means any person(s) who live(s) permanently at the home including any student or member of the armed forces who normally lives permanently at the home but is temporarily living away from home will be covered.

Q. I have renewed automatically but I've just noticed a mistake on my renewal documents, what should I do?
It’s really important we have the most up to date information to ensure your cover is valid in the event of a breakdown. Don’t worry, you can easily update your information in myRAC.
Q. Can I renew my RAC breakdown membership (UK) using Tesco Clubcard vouchers?

You can renew using our Tesco Clubcard vouchers by visiting www.secure.tesco.com/clubcard/boost. Alternatively, you can call us on 0330 159 1111 with your payment details. Full details are given in your renewal documents each year on how you can renew.

Q. How do I upgrade my cover level of my breakdown membership?

If you would like to upgrade and benefit from a higher level of cover please call our customer services team on 0330 159 1111. They'll take a few details from you and be able to help straight away.

Q. How do I add (or remove) someone to (from) my existing breakdown cover?

If you would like to add or remove a person to / from your breakdown cover policy please call our customer services team on 0330 159 1111. They'll take a few details from you and be able to help straight away.

When adding a person to your policy please note that this person or person(s) must reside at the same address as yourself.

Q. What can I do with my membership if I receive complimentary breakdown cover elsewhere, for instance after buying a new car?

For members who don’t require RAC breakdown cover for a temporary period we offer, for a nominal fee, a ‘Membership Only’ option. This means that you retain membership tier status until such time as you wish to re-instate your previous level of RAC breakdown membership/cover. In addition to retaining your years of loyalty to us you will continue to enjoy access to your member benefits and days out discount.

Please contact our membership services team on 0330 159 1111 if you wish to discuss either of these options.

Q. Does my breakdown cover policy cover me in Europe?

RAC UK Breakdown Cover doesn’t include cover in Europe. But you can add European Rescue to your existing policy, or take out European breakdown cover policy for single trips.

If you’d like to speak to us please call 0330 159 1111.

If you are a continuous payer you do not need to call us, unless you need to make a change. If you are an annual payer then you cannot currently renew online, so when you wish to renew please contact our Membership team who will happily deal with your request and any queries you may have.

RAC contact options

It’s often quicker to get the help you need online. To see all the latest help and information regarding your breakdown membership you can visit our Member query pages:

Contact us

To speak to us about your existing or a new membership, please call 0330 159 1111

Mon-Fri 8am to 7pm, Sat 9am to 5pm, bank holidays 9am to 5pm.

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