Payment FAQs

If you pay monthly, you can change your bank account details and check your payment schedule by logging into your Close Brothers Premium Finance account.

If your policy renewal is approaching or a payment is being processed, you may need to wait to change your details. Alternatively, you can speak to a member of our dedicated team on 0333 321 8568.

To change the date of your monthly direct debit payments, log in to your Close Brothers Premium Finance account. Please note we are not able to move the date of your first instalment.

If you miss an instalment payment, you may be charged a late payment fee of £25.00. You will receive a payment request via email and letter. Please follow the QR Code link to make a payment. You will need your debit or credit card details. Alternatively, you can use our automated service to pay over the phone by calling 0333 321 8568. You will need the first 10 digits of your account number and your debit or credit card details.

You will receive a payment request via email and letter. Please follow the QR Code link to make a payment. You will need your debit or credit card details. Alternatively, you can use our automated service to pay over the phone by calling 0333 321 8568. You will need the first 10 digits of your account number and your debit or credit card details.

Please note your credit rating may also be impacted, which could make it more difficult for you to gain credit in the future.

We’re here to help. If you think you won't be able to maintain your regular policy payments, please contact us as soon as possible. Don’t wait until you miss a payment – we can help you in advance.
You can speak to a member of our dedicated team on 0333 321 8568.

To repay your loan in full you can contact us on 0330 053 2311 or log into your online portal and speak to an agent via web chat.

If you wish to cancel your loan you can contact us on 0330 053 2311 or log into your online portal and speak to an agent via web chat.

Most of our policies can be paid upfront in one lump sum payment by credit or debit card or monthly, via a credit agreement with our finance partner. When you get a quote for your insurance, you’ll be presented with all the different payment options that are available to you. Please note by opting to pay by monthly instalments, you’ll enter into a credit agreement which will cost you more.

If you get a payment error when trying to buy online, it may be because your card provider is trying to authorise the payment. We recommend you try to make the payment online again, and look out for a text, email or message on your banking app, where you may be able to authorise this payment. If you don’t receive this, please discuss with an agent via web chat.

If we've issued a refund by card, it can take 3-5 working days to appear in your bank account. And if the refund is sent by cheque it can take up to 10 working days to arrive.