RAC

Breakdown Help

Other


When shall I receive my membership card?

Your RAC Membership Card should arrive within 28 days of taking out your RAC Membership. You can also print out a temporary card if you purchase online right after completing the transaction.

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Is RAC Breakdown Cover available on Christmas day?

Yes - our experienced and friendly UK Rescue call centre teams are on hand 24 hours a day, 365 days a year.

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Is breakdown cover available 24 hrs a day, 365 days a year?

Yes - our experienced and friendly UK Rescue call centre teams are on hand 24 hours a day, 365 days a year.

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I am hearing impaired. Can I contact you via text if I need help?

Yes, we offer a breakdown text service.  Simply text to 07855 828282.  We also offer assistance via a Minicom Supertel service.  Please call 0800 626389 for assistance. This number should be on the reverse of your membership card.

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Am I covered by RAC Breakdown if my windscreen gets broken or damaged?

No, RAC Membership doesn't cover windscreen damage.

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If I lose my car keys and cannot get into the car, would that be covered?

Yes, we shall attempt to unlock your car.

However, if we are unable to open your vehicle for any reason, we will arrange for a locksmith to attend where available, but you will be responsible for the costs. If a locksmith is not available, we shall arrange for your vehicle to be taken to a nearby garage for assistance but you will have to pay for any work carried out on the vehicle.

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Do you need my identification when in need of recovery?

You must produce your valid membership card and proof of your identity or two other forms of identity to use our service. If these are not available, we may refuse service or make a charge.

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I haven't received my RAC Breakdown Membership documents

Please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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How long do you take to respond to a breakdown?

We aim to be with you within 40 minutes, although this will vary depending on the circumstances. Occasionally, situations beyond our control (for example extreme weather and traffic conditions) may affect how long it takes to reach you.

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Can I transfer membership?

You can transfer your membership to another person within your current membership year. Just call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away. Lines are open Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm.

If you have vehicle based membership, as long as the vehicle is named specifically (by registration no.) on your policy, then you're covered. If you wish to replace one of the vehicles named on your policy, please call us on the number above. If you've got personal based membership, you're covered in any vehicle (non-commercial vehicles only, excluding certain vehicle types) whether you are a passenger or a driver, so there is no need to tell us if you've got a new car.

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary. Calls may be recorded/monitored.

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What happens if there are no garages within 10 miles?

If you have Roadside Cover only and we are unable to repair the vehicle within a reasonable time on the roadside, or if repairs are unwise, we will give you a tow of up to 10 miles either to a local garage or an address of your choice. A longer tow may require a surcharge.

If you choose our Recovery option in addition to basic Roadside Cover, we shall transport your vehicle to your home or a single address anywhere in the United Kingdom, Jersey, Guernsey and the Isle of Man.

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Are there any mileage restrictions?

There are no mileage restrictions on our Breakdown cover product range.

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Is there an age limit for RAC Membership?

There are no restrictions on a member's age with Personal breakdown cover (entitles the member to be covered in any eligible vehicle).

If you choose Vehicle cover (covers the named vehicle for use by any authorised driver), you would have to have a licence to be able to drive / ride. Therefore a rider must be at least 16 years of age to ride a moped and a driver 17 years of age to drive a car.

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Can I call out for my friend?

If you have chosen Personal breakdown cover, you're covered in any non-commercial vehicle, whether as a driver or passenger. So if you are in your friend's car when they break down, you can call the RAC for assistance.

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Can I get help if/when away from home I become too unwell to drive?

Cover is available should you be taken ill and cannot continue your journey and you have no passengers who can drive the vehicle. You will need to produce some form of medical certificate for this (in these cases, we will provide service at our discretion).

This service is available to those customers who have Recovery cover.

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Is there a charge for replacement parts or batteries?

Although we will charge for replacement parts, fuel and batteries, your breakdown cover membership does include free fitting and labour for any replacements we provide, so you only pay for the cost of the part. We'll even recycle your old battery for you.

RAC attend over 500,000 battery related call-outs and replace around 90,000 parts per year, so our patrols always carry a stock of the most commonly required parts. Our high quality replacement parts are guaranteed for at least one year, with batteries guaranteed for three years.

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