Sales enquiries: 0844 891 3111

RAC

Breakdown Help

Existing Membership


What number do I call if I break down?

If you are an RAC Member and have broken down, please call our emergency assistance team any time of day or night on 0800 82 82 82 (calls may be recorded and/or monitored).

To contact us about anything else, please select the appropriate number from our contact us page.

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Can I cancel my existing breakdown membership?

Your right to cancel is set out in our terms of membership. You are entitled to cancel your membership up to 14 days following the start date (or renewal date) of your membership, or the date you receive your Terms of Membership, whichever happens later. If you have not made a claim or used our service within the first 14 days we will refund the cost of your membership. If you cancel the membership after 14 days no refund or credit can be applied.

If you would like to cancel your membership, please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm.

Online cancellations via the My RAC self service facility are not yet possible.

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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How do I change my personal details on my existing breakdown membership?

If you want to change an address on your breakdown cover membership details, you can do it online:

Change address on your breakdown policy

Alternatively, you can send us an address change request through our website by going to the Email Us page and filling in the form (please choose 'Breakdown - change of address or name' from the Subject drop-down box).

Please note: some changes cannot be made online. You will need to phone us on 0800 092 6607 if:

  • you are not the main membership holder. Please ask the main membership holder to complete the form or phone us directly
  • you would like to change the level of cover, or add/remove a member from your membership
  • you are currently broken down.

If any of the vehicles covered on the membership are used for business purposes, then you cannot make changes to your policy online, please call us on 0800 092 6622.

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Can I renew my RAC breakdown membership (UK) using Tesco Clubcard vouchers?

You can either renew directly with RAC by calling free on 0800 142 2401* with your payment details. Alternatively, you can renew using your Tesco Clubcard vouchers by completing the form in your Clubcard rewards brochure or by visiting www.tesco.com/clubcard/deals. If you choose this option, it may take up to 28 days to process, so get your application in early and we shall send a letter to confirm that your application has been processed.

* Calls can be recorded and/or monitored.

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When will I receive my membership card?

For our individual membership customers we will send you a membership card within 7 to 10 working days after your initial enrolment and thereafter at each subsequent renewal. Membership cards are sent with your renewal documents which you will receive 4 weeks before your renewal date is reached.

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Where can I find my breakdown membership number?

Your membership number can be found on the front of your RAC Membership Card, printed on your Welcome pack and on any renewal documents we send to you

If you are unable to find any of these, please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away. 

Replacement membership cards are available if you need one.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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Am I covered by RAC?

If you are unsure whether you are covered by RAC we can do a quick check and let you know. Please call our customer services team for assistance on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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Can I add At Home cover to my existing level of breakdown membership?

Yes. If you would like to upgrade and benefit from a higher level of cover please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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Why is my renewal price more than the prices you quote on the internet?

The prices you see quoted on the internet are generally introductory offers for new members and are used to attract new customers to our business. Our products are priced competively over the lifecycle of a membership and it is normal across the breakdown industry for customers to experience stepped increases in the cost of their cover in years 2 or 3 of their membership as they start paying the full price for their cover.

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Has my breakdown membership cover run out?

If you are an existing member, we will normally write to you approximately one month before your membership is due to expire to explain your options. If you set up your policy on an annual continuous basis, we will automatically renew your membership unless you tell us otherwise.

If you do not have your policy documentation or membership card to hand, and would like to see if you're still a member, please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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If I don't want to renew, do I need to call you?

Yes, please contact us on 0844 891 3111* (Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm) to inform us if you do not wish to renew your RAC Membership.  That will allow us to keep accurate records for you and prevent you receiving unnecessary renewal literature.

* Calls can be monitored and/or recorded.

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I've lost my membership card - can I get a replacement?

Yes, you can. You can request a replacement by calling our customer services on 0844 891 3111*. They'll take a few details from you and will be able to help straight away. Alternatively, you can request a new membership card online.

If you believe your card has been stolen and is being used fraudulently then please contact us so we can change your policy details.  We'll always ask you questions to verify your identity when you speak to us to ensure we know who we are talking to and reduce the risk of fraud.

There is no charge for requesting a replacement membership card.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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How is my discount calculated, I can't make it add up?

Any savings that we tell you about on your renewal can be affected by a number of different factors. 

Your policy may be influenced by one or more of these factors. 

Your saving may be due to the type of policy you have with us - for example, you may be entitled to a saving because you joined RAC as an affinity partner with your employer. Savings can also be made as a result of how you pay for your membership.

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How do I renew my RAC Breakdown Membership?

You will be automatically contacted one month before your breakdown cover membership expires. If you set up your policy on an annual continuous basis, we will automatically renew your membership unless you tell us otherwise.

If you would like to talk to us about your options at renewal, please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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How do I add (or remove) someone to (from) my existing breakdown cover?

If you would like to add or remove a person to / from your breakdown cover policy please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

When adding a person to your policy please note that this person or person(s) must reside at the same address as yourself.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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Why does my renewal price go up every year?

The price you pay can depend on many different factors.

Price is influenced by inflationary pressures and as a competitive business we do have to cover our costs for example fuel costs. Your price can also be affected if you change your level of cover during the year or as you progress through the course of your membership you may begin to lose the benefit of any introductory discounts.

Our prices do go down as well as up. We also have an active programme of loyalty-based discounts and rewards based on the length of membership and how frequently you have had to use our breakdown cover service.

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Will I lose any discounts by calling to renew my cover rather than renewing it on the website?

No.  You will not lose any discounts or promotional offers that have been offered to you in your breakdown renewal reminder if you renew your breakdown cover over the phone rather than on the website.

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Can I amend my breakdown cover details when renewing online?

You will only be able to renew your current RAC breakdown cover online if there are no changes to the details shown on your renewal reminder. If you would like to make any amendments to your breakdown cover simply call our friendly renewal team on 0844 891 3111.

Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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Can someone else pay for my membership?

We do allow a third party to pay for your membership but only on a single annual basis. However, we do not recommend that you pay for your breakdown cover this way as we find that at renewal it can lead to you being left without cover.  Our best advice is that you pay for your membership by Direct Debit or a credit or debit card in your own name.  That way we can offer you continuous cover and it ensures we have a one to one relationship with you as the main beneficiary of our service.

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Why is my RAC breakdown membership renewed automatically?

If you set up your breakdown cover policy on an annual continuous basis, we will automatically renew your membership unless you tell us otherwise.

If you would like to talk to someone about your policy renewal or have any questions about your renewal premium, please call our customer services team for assistance on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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How do I remove a person from my existing breakdown membership?

If you would like to add or remove a person from your breakdown cover policy please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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Can I upgrade or change the cover level of my breakdown membership?

Yes. If you would like to upgrade and benefit from a higher level of cover please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

Unfortunately, we don't yet offer an option to upgrade your breakdown cover online.

* Calls can be recorded and/or monitored.

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Why must all members of a Joint or Family breakdown cover policy live at the same address?

Our breakdown cover service delivery teams use the registered home address to determine the level of service you are entitled to when you break down close to home. All members on a policy therefore need to live at the same address.

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Can I add Onward Travel to my existing level of breakdown membership?

Yes, however, Onward Travel is only available in conjunction with Recovery cover.

If you would like to upgrade and benefit from a higher level of cover please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

Unfortunately, we don't yet offer an option to upgrade your breakdown cover online.

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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What should I do if i'm not the primary member?

The primary member is the main beneficiary on the membership renewal. Due to our Data Protection policy only the primary member can renew or make amendments to the breakdown cover. 

Before you contact us please make sure that you are the main beneficiary of the membership so that we can protect your information and give you our best possible service. This also applies to renewing your breakdown cover via the online renewals option.

To view the RAC Data Protection Policy click here.

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How do I recommend a friend?

If you recommend a friend, both you and your friend will get £25 M&S gift card, plus your friend will get our best deal available. Click here for details.

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Can I add Recovery to my existing level of breakdown membership?

Yes. If you would like to upgrade and benefit from a higher level of breakdown cover please call our customer services team on 0844 891 3111*. They'll take a few details from you and be able to help straight away.

Opening hours
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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Does RAC offer any member discounts on other products?

At RAC we're always looking for more ways to save our members money – on driving, but also in more everyday ways, too. That's why we've created our exclusive RAC Member Benefits – a whole range of money-saving member discounts on everything from driving lessons to dining out, days out to DVDs. You can find all current offers on the RAC Member Benefits site.

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Can I renew my RAC Breakdown Membership online?

Yes, normally you can do so online - renew you membership now.

You may not be able to renew your breakdown cover online for one of the following reasons:

  1. You may be too early - we can only renew your breakdown cover online within six weeks of your renewal expiry date
  2. If you are already a continuous direct debit credit card member who pays for your breakdown cover on a monthly/yearly direct debit basis - you will not need to complete any type of renewal as your breakdown cover will renew automatically
  3. The details you have entered may not match the details on our database - the details on your renewal invite will need to match what you enter within the online renewal site

If you are unable to get past the validation screen within online renewals we recommend you give our friendly renewal team a call on 0844 891 3111.  They will be able to retrieve your record directly on our systems and easily renew your cover over the phone.

Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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What's the difference between vehicle and personal cover?

With vehicle-based membership, you can register up to 3 vehicles* (named by registration number) with us and we provide breakdown cover for any authorised driver who has a breakdown in one of those vehicles.

Personal-based membership covers you as the driver or passenger in any eligible vehicle. Therefore if you're in a car when it breaks down, you can call RAC for assistance even if you're not driving it at the time.

* Non-commercial vehicles only, excluding certain vehicle types.

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How do I file a breakdown-related complaint?

If you have a complaint about breakdown service you have received from RAC, please email us through our contact form (please choose 'Breakdown - complaints/praise' from the Subject drop-down box).

You can also view the Complaints page on the RAC website.

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