Frequently Asked Questions

About RAC Breakdown cover

Q. Why has the offer changed?

At the RAC we’ve listened to the feedback from our customers.  When we launched the new Tesco Clubcard offer, our aim was to continue to give Tesco Clubcard customers a great deal; and for 2017 to improve it to give more choice and flexibility.  Some aspects of this have worked really well, however you’ve let us know it could be better. We hope you’ll be pleased with the action we’ve taken to address your feedback.

How do I check how many vouchers I’ll need?

We’ve added a pricing guide on our Tesco offer page – you can check the cost of RAC cover and see how many Tesco Clubcard vouchers you’ll need to exchange to buy your cover.

I’m paying in full using my Clubcard vouchers – why do I need to give you payment details? 

You won’t need to  give us any payment information if you pay in full using your vouchers.

I don’t want to be automatically renewed next year

If you choose to top up your vouchers using a credit or debit card, you won’t be automatically renewed next year, we’ll just use the card details you give us for this single transaction. 

We also won’t automatically renew your cover if you also decide to pay in full using your Clubcard vouchers, we’ll just contact you next year just before your cover expires to let you know the options  you have  to renew your cover - including using your Clubcard vouchers again.

I’m renewing my cover and I can’t remember the email address I need to be register for MyRAC?

We’ve added the email address you’ll need to use to register for MyRAC to your renewal letter to improve this process.

Q. What levels of Breakdown cover are available?
Personal based Breakdown cover is available – so you’ll be covered as a driver or a passenger in any vehicle, you can also buy our Breakdown Extra products.
Q. How does this offer differ from my previous RAC breakdown cover with Tesco?
You can exchange ANY VALUE of Clubcard vouchers to be used as a discount against our Breakdown services, if you don’t have enough vouchers for the level of cover you’d like, you can top up using your credit or debit card.
Q. Can I have vehicle based cover using my Tesco Clubcard vouchers?
No, only Personal based cover is available.
Q. I’m an existing RAC Member, can I renew using my Clubcard vouchers?
Yes you can, check on the RAC website (www.rac.co.uk/tesco-clubcard) to see how many vouchers you’ll need for the cover you’d like first, then exchange your vouchers on the Tesco Clubcard page, Tesco will send you an email containing a link, just follow this to purchase your RAC cover.
Q. Can I pay by direct debit for outstanding balance?
No, you’ll need to pay any outstanding balance by credit or debit card.
Q. Can I use my Clubcard vouchers to upgrade my existing RAC cover?
No – you can only use your Clubcard vouchers when your cover comes up for renewal, we will contact you when this date approaches and you can then choose any additional cover.
Q. What if I used to be an RAC Member – which link do I use on the RAC page?
If you are a brand new customer or a previous customer whose policy has now lapsed you’ll need to select the NEW CUSTOMER option.
Q. Can I use my RAC voucher code to buy a gift membership for a friend or family member?
Yes this is possible, and works really well when you have enough Clubcard vouchers to cover the full cost of the cover. Please be aware, if you need to top-up your payment and part pay in vouchers and with a credit/debit card then the person purchasing breakdown cover will be asked to provide credit or debit card details to make the part payment. The card details will not be retained and the cover will not automatically renew next year. Instead we will write to the policy holder 6 weeks before the renewal date with renewal options including how to pay for another year with Clubcard vouchers.

Using your Tesco Clubcard voucher code

Q. Can I use my RAC voucher code to buy products from the RAC shop?
No I’m afraid not, it is only redeemable against breakdown cover and Breakdown Extras.
Q. Can I use my RAC voucher code to buy other Tesco Clubcard offers from other suppliers?
No, you can only use the voucher code for a discount on breakdown cover and Breakdown Extras.
Q. Can I call the RAC and use my Voucher code to join or renew over the phone?
No - you can only use your Tesco voucher code online.
Q. Can I use more than one voucher code to pay for my Breakdown cover?
No only one voucher code can be used.
Q. I’ve deleted / lost my email from Tesco telling me what my voucher code is, how do I get a copy sent?
You’ll need to contact the Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to resend you the email.
Q. When I enter my voucher code it doesn’t validate?

First check that you are entering the correct code, it is an 8 digit alpha/numeric code and is sent to you direct from Tesco. Check that you are using the correct code from that e-mail and NOT using your Tesco Clubcard number.

If the voucher code has already been used to buy RAC cover it won’t validate a second time. If the code still does not work, please  contact the  Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to re-confirm the voucher code details.

Q. When I enter my voucher code it doesn’t give me as much discount as I was expecting?
The RAC offer multiplies the value of your Clubcard vouchers by a multiple of 3. First check the value of your Clubcard vouchers that you had available for exchange and the value that you submitted for exchange on the Tesco/RAC offer page.  If this value is still incorrect please contact the Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to validate your Clubcard voucher entitlement.
Q. My voucher code is too long to fit in the required field
The voucher code is an 8 digit alpha/numeric code and is sent to you direct from Tesco. Check that you are using the correct code from the e-mail and NOT using your Tesco Clubcard number. If this value is still incorrect please contact the Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to resend you the email.
Q. I haven’t got a voucher code to use
To use your Clubcard vouchersto buy RAC cover you first need to exchange your vouchers for an RAC voucher code. Check first at www.rac.co.uk/tesco-clubcard to see how many voucher codes you’ll need, then go to the Tesco Clubcard site to exchange your vouchers for an RAC voucher code. The code will be sent to you by Tesco via email, just follow the links to buy your RAC cover.
Q. Where do I enter my Clubcard number on the RAC website?
You do not need to enter your Clubcard number. To benefit from your RAC discount you need to use the voucher code sent directly by Tesco and then follow the links in the email.
Q. I’ve converted too many Clubcard vouchers, can I get a refund or the difference credited back to my Clubcard account once I have bought my RAC Membership?

No this isn’t possible, you can check our prices by clicking here so you exchange the correct number of vouchers for the cover you’d like to purchase. Don’t forget, you can exchange any value of Clubcard vouchers and Tesco will multiply the value exchanged by a multiple of 3.

You DO NOT have to exchange enough vouchers to cover the full value of RAC cover, you can choose the cover you’d like and then top up using a credit or debit card. If you make a mistake BEFORE you complete the RAC buying journey you can ask Tesco to convert your RAC discount voucher back into Clubcard vouchers. Please contact the Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707.

Q. How long is the Tesco Clubcard voucher code valid for?
It’s valid for a period of 6 months from the date of issue.
Q. I have changed my mind and no longer want to buy RAC Membership, can I get my Clubcard vouchers back?
You’ll need to contact Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707, lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm.

Using MyRAC

Q. What is MyRAC?
MyRAC is a new way to interact with the RAC and update your RAC Membership via “self-serve”. It gives you secure access to your policy details and allows you to renew your breakdown cover on-line and use your Clubcard Discount Voucher.
Q. How do I create a MyRAC account?
Go to rac.co.uk/myrac and click on ‘Breakdown members’ and then ‘Register’.
 
To create your account, all you need is:
 
  • The email address registered to your breakdown policy
  • Your membership number, which you can find on the bottom of your card or on the right-hand side of your breakdown policy document
  • Your name, as it appears on your breakdown policy documents

When setting up your MyRAC Account, please ensure your name, address & email address match specifically your details held on our membership system. These will be on all documentation you receive from us.

You may also find that you need to clear your browsing history to enable MyRAC to load. The following may help:-

Google Chrome instruction:

  1. On your browser toolbar, click More Tools > Clear Browsing Data.
  2. In the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files.
  3. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything. Note: This option does not appear on all devices.
  4. Click Clear browsing data.

IE Instruction:

  1. Click on Tools > Clear Browsing history
  2. Click on Cookies & website data
  3. Click delete
Q. Why must I create a new MyRAC account?
Creating an account ensures your security - only you have access to your policy and private customer information.
Q. I can’t log-in to MyRAC or My registration details are not recognised
In order to create an account we authenticate the information that you provide with the data that we already hold for you. Please check that you’re providing the correct information and that you haven’t recently changed your address or email details and forgotten to update them with us. If your details have changed please use the web chat service available on the MyRAC login page or call our Customer Service team on 0330 159 1466 who will be able to update your details for you.
Q. MyRAC says my e-mail address is invalid
Please check you haven’t recently changed your address or email details and forgotten to update them with us. If your details have changed please use the web chat service available on the MyRAC login page or call our Customer Service team on 0330 159 1466 who will be able to update your details on our system. Check that you’re using the email address we’ve added to your renewal invitation, this is the address we currently have on file for you and used so we can validate your details.
Q. How do I reset the MyRAC password?
Follow the links on the MyRAC log-in page or if you are unsure contact us via the live web chat link and a colleague will be able to guide you through the process on screen.
Q. The MyRAC email link is not working
Please contact us via the live web chat link or call 0330 159 1466 and a colleague will be able to help you.
Q. Which email address do you hold for me, MyRAC says my email address is invalid?
If you paid with Tesco vouchers last year, please refer to your renewal invitation, we have included the email details we hold for you. Or please use the web chat service available on the MyRAC login page or call our Customer Service team on 0330 159 1466 who will be able to update your details on our system.