Frequently Asked Questions

About RAC Breakdown Cover

Q. What levels of Breakdown cover are available?
Personal based Breakdown cover is  available – so you’ll be covered as a driver or a passenger in any vehicle, you can also buy our Breakdown Extra products.
Q. How does this offer differ from my previous RAC breakdown cover with Tesco?
You can exchange ANY VALUE of Clubcard points to be used as a discount against our Breakdown services, if you don’t have enough points for the level of cover you’d like, you can top up using your credit or debit card.
Q. Can I have vehicle based cover using my Tesco Clubcard points?
No, only Personal based cover is available.
Q. I’m an existing RAC Member, can I renew using my Clubcard points?
Yes you can, just click on the link in the email that Tesco send you and follow the instructions.
Q. Can I pay by direct debit for outstanding balance?
No, you’ll need to pay any outstanding balance by credit or debit card.
Q. Can I use my Clubcard points to upgrade my existing RAC cover?
No – you can only use your Clubcard points when your cover comes up for renewal, we will contact you when this date approaches and you can then choose any additional cover.
Q. What if I used to be an RAC Member – which link do I use on the RAC page?
If you are a brand new customer or a previous customer whose policy has now lapsed you’ll need to select the NEW CUSTOMER option.
Q. Why do I have to give you credit/debit card details, even when my Clubcard points cover the total cost and there is nothing to pay?
The offer is subject to RAC terms and conditions and best practices. We ask for your card details so that we can ensure that you are never without cover. We’ll write to you six weeks before your breakdown cover expires and let you know about your renewal and cancellation options.
Q. Can I use my Tesco Clubcard voucher code to buy a gift membership for a friend or family member?
Yes this is possible, please be aware that the person purchasing breakdown cover will be asked to provide credit or debit card details as these are used at renewal. The cover will renew unless the MEMBER cancels the policy themselves.

Using your Tesco Clubcard voucher code

Q. Can I use my RAC voucher code to buy products from the RAC shop?
No I’m afraid not, it is only redeemable against breakdown cover and Breakdown Extras.
Q. Can I use my Tesco Clubcard voucher code to buy other Tesco Clubcard offers from other suppliers?
No, you can only use the voucher code for a discount on breakdown cover and Breakdown Extras.
Q. Can I call the RAC and use my Tesco Clubcard Voucher code to join or renew over the phone?
No - you can only use your Tesco voucher code online.
Q. Can I use more than one voucher code to pay for my Breakdown cover?
No only one voucher code code can be used.
Q. I’ve deleted / lost my email from Tesco telling me what my voucher code is, how do I get a copy sent?
You’ll need to contact the Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to resend you the email.
Q. When I enter my voucher code it doesn’t validate?

First check that you are entering the correct code, it is an 8 digit alpha/numeric code and is sent to you direct from Tesco. Check that you are using the correct code from that e-mail and NOT using your Tesco Clubcard number.

If the voucher code has already been used to buy RAC cover it won’t validate a second time. If the code still does not work, please  contact the  Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to re-confirm the voucher code details.

Q. When I enter my voucher code it doesn’t give me as much discount as I was expecting?
The RAC offer multiplies the value of your Clubcard points by a multiple of 3. First check the value of your Clubcard points that you had available for exchange and the value that you submitted for exchange on the Tesco/RAC offer page.  If this value is still incorrect please contact the Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to validate your Clubcard Points entitlement.
Q. My voucher code is too long to fit in the required field
The voucher code is an 8 digit alpha/numeric code and is sent to you direct from Tesco. Check that you are using the correct code from the e-mail and NOT using your Tesco Clubcard number. If this value is still incorrect please contact the Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to resend you the email.
Q. I haven’t got a voucher code to use
To use your Clubcard points to buy RAC cover you first need to exchange your points for a voucher code. Go to the Tesco Clubcard site and search for the RAC offer and then exchange your points for a voucher code. The code will be sent to you by Tesco via email, just follow the links to buy your RAC cover.
Q. Where do I enter my Clubcard number on the RAC website?
You do not need to enter your Clubcard number. To benefit from your RAC discount you need to use the voucher code sent directly by Tesco and then follow the links in the email.
Q. I’ve converted too many Clubcard points, can I get a refund or the difference credited back to my Clubcard account once I have bought my RAC Membership?

No this isn’t possible, you can check our prices by clicking on the link on the RAC product page found on the Tesco Clubcard website before you purchase and exchange the relevant value of Clubcard points. Don’t forget, you can exchange any value of Clubcard points and Tesco will multiply the value exchanged by a multiple of 3.

You DO NOT have to exchange enough points to cover the full value of RAC cover, you can choose the cover you’d like and then top up using a credit or debit card. If you make a mistake BEFORE you complete the RAC buying journey you can ask Tesco to convert your RAC discount voucher back into Clubcard points. Please contact the Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707.

Q. How long is the Tesco Clubcard voucher code valid for?
It’s valid for a period of 6 months from the date of issue.
Q. I have changed my mind and no longer want to buy RAC Membership, can I get my Clubcard points back?
You’ll need to contact Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707, lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm.

Using MyRAC

Q. What is MyRAC?
MyRAC is a new way to interact with the RAC and update your RAC Membership via “self-serve”. It gives you secure access to your policy details and allows you to renew your breakdown cover on-line and use your Clubcard Discount Voucher.
Q. Why must I create a new MyRAC account?
Creating an account ensures your security - only you have access to your policy and private customer information.
Q. I can’t log-in to MyRAC or My registration details are not recognised
In order to create an account we authenticate the information that you provide with the data that we already hold for you. Please check that you’re providing the correct information and that you haven’t recently changed your address or email details and forgotten to update them with us. If your details have changed please use the web chat service available on the MyRAC login page or call our Customer Service team on 0330 159 1466 who will be able to update your details for you.
Q. MyRAC says my e-mail address is invalid
Please check you haven’t recently changed your address or email details and forgotten to update them with us. If your details have changed please use the web chat service available on the MyRAC login page or call our Customer Service team on 0330 159 1466 who will be able to update your details on our system.
Q. How do I reset the MyRAC password?
Follow the links on the MyRAC log-in page or if you are unsure contact us via the live web chat link and a colleague will be able to guide you through the process on screen.
Q. The MyRAC email link is not working
Please contact us via the live web chat link or call 0330 159 1466 and a colleague will be able to help you.