Frequently Asked Questions

From the 16th June, when you exchange your Tesco Clubcard vouchers you’ll get 2x their value. You’ll still get 3x the value if you exchanged your vouchers before then.

To give you more time to use your Reward Partner codes, Tesco Clubcard has extended the validity period for all codes ordered before the 16th June, from 6 months to 12 months. To find out more about this change visit www.tesco.com/clubcard for the latest news.

You’ll still get great value when you use your vouchers – for example, £30 of vouchers gives you a £60 discount on RAC Breakdown Cover.

Tesco Clubcard customers can now benefit from RAC offers, so the price shown on the website may be different to the one shown on your renewal letter depending on the date you buy your cover. 

If you have Standard, Advanced or Ultimate cover and you’d like to stay with these after the 30th March 2023, you can do this, just call us on 0800 151 0451, you just won’t be able to use your Tesco Clubcard vouchers. 

If you’d like to use your Tesco Clubcard vouchers, just go here and follow the simple steps to buy complete breakdown cover – remember you’ll also be able to get the same price as new Tesco Clubcard customers and also benefit from RAC offers. 

No - you can only use your Tesco vouchers online.

You can buy both personal based and vehicle based cover

Vehicle cover
Vehicle breakdown cover means your vehicle is covered no matter who is driving. You can cover up to 3 vehicles registered to the same address on the same policy.

Personal cover
Personal breakdown cover means you’re covered in any vehicle as a driver or passenger. You can cover up to 5 people from the same household on the same policy.

No, if you don’t have the full amount, you can pay the difference using a credit or debit card.

No, you’ll need to pay any outstanding balance using a credit or debit card.

No – you’ll need to take out a new membership using your Clubcard vouchers, just go to www.rac.co.uk/tesco-clubcard-new and follow the simple process to buy your cover.

Yes - this is possible and works well when you have enough Clubcard vouchers to cover the full cost of the cover. Please be aware, if you need to top-up your vouchers using a credit/debit card, the person who will be covered by the policy will need to be asked to provide credit or debit card details to complete the payment. The card details won’t be retained, and the cover won’t automatically renew next year. Instead we will write to the policy holder 6 weeks before the renewal date with renewal options including how to pay for another year with Clubcard vouchers.

No, if you don’t have the full amount, you can pay the difference using a credit or debit card.

No, you’ll need to pay any outstanding balance using a credit or debit card.

First check that you are entering the correct code.  You’ll receive 2 emails from Tesco. Check that you’re using the Reward Partner code in the 2nd email which is 4 numbers followed by 4 letters, i.e. 1234ABCD and not the order summary number from the 1st email, which won’t work.

Check the Reward Partner code hasn’t expired. 

Tesco Clubcard has extended the validity period for all codes ordered before the 16th June, from 6 months to 12 months. To find out more about this change visit www.tesco.com/clubcard for the latest news.

Codes ordered after the 16th June will be valid for 6 months from the date of issue.

If the Reward Partner code has already been used to buy RAC cover, it won’t validate a second time. If the code still doesn’t work, please contact the Tesco Customer Engagement Centre on 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to re-confirm the voucher code details.

No - only one voucher code can be used for each transaction.

You’ll need to contact Tesco Customer Engagement Centre on 0808 100 0707 or 0330 123 0707, lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm.

To use your Tesco Clubcard vouchers to buy RAC cover you first need to exchange your Tesco Clubcard vouchers for an RAC voucher code. 

From the 16th June, when you exchange your Tesco Clubcard vouchers you’ll get 2x their value. You’ll still get 3x the value if you exchanged your vouchers before then.

To give you more time to use your Reward Partner codes, Tesco Clubcard has extended the validity period for all codes ordered before the 16th June, from 6 months to 12 months. To find out more about this change visit www.tesco.com/clubcard for the latest news

You’ll need to get a quote first to see how many vouchers you’ll need to exchange for the cover you’d like.  

If you’re a new customer click here 

If you’re a returning customer click here 

You’ll receive two emails from Tesco Clubcard. The first one is to confirm your order, the second email will contain your Reward Partner code. Once you have this please go back to your quote and enter the code. RAC quotes stay open for up to 30 minutes, after this time you will need to re-start your quote. 

Please ensure that you get a quote first to find out how much your RAC cover will cost, this will ensure you exchange the correct amount of vouchers. If you don’t have enough vouchers to pay in full, you can top up using a debit or credit card.

If you’re a new customer click here 

If you’re a returning customer click here 

From the 16th June, when you exchange your Tesco Clubcard vouchers you’ll get 2x their value. You’ll still get 3x the value if you exchanged your vouchers before then.

To give you more time to use your Reward Partner codes, Tesco Clubcard has extended the validity period for all codes ordered before the 16th June, from 6 months to 12 months. To find out more about this change visit www.tesco.com/clubcard for the latest news.

If this value is still incorrect please contact the Tesco Customer Engagement Centre on 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm.

You can check now using the Clubcard App – you can find your codes in the Rewards section.

Or you’ll need to contact the Tesco Customer Engagement Centre on 0330 123 0707 lines are open Monday to Friday 8am to 8pm, Saturday - 8am to 6pm and ask them to resend you the email.

No, you can only use the voucher code for a discount on breakdown cover and Breakdown Extras.

Go to www.rac.co.uk/myrac and click on ‘Breakdown members’ and then ‘Register’.

To create your account, you’ll need:

If you paid with Tesco Clubcard vouchers last year, we’ve included the email address we hold for you on your renewal letter.  If you’re still having problems you can use the web chat service available on the MyRAC login page or call our Customer Service team on 0330 159 1466 who will be able to update your details on our system.

In order to create your MyRAC account we authenticate the information that you provide with the data that we already hold for you. Please check that you’re providing the correct information and that you haven’t recently changed your email address details and forgotten to update them with us.

If your details have changed please use the web chat service available on the MyRAC login page or call our Customer Service team on 0330 159 1466 who’ll be able to update your details for you.

You may find that you need to clear your browsing history to enable MyRAC to load. The following may help:

Google Chrome 
On your browser toolbar, click More Tools > Clear Browsing Data.
In the ‘Clear browsing data’ box, click the checkboxes for Cookies, other site data and cached images and files.
Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything. Please note that this option doesn’t appear on all devices.
Click ‘Clear browsing data’.

Internet Explorer 
Click on Tools > Clear Browsing history
Click on Cookies and website data
Click delete