Frequently asked questions
When will I receive my verbal report?
Verbal inspection reports can be given up to 7pm on the day of inspection.
Back to top
Do I need to attend the inspection?
Customers are not required to attend the inspection. Our inspectors will carry out the inspection providing the vendor is present.
Back to top
How long does it take from booking to inspection?
Typically we will try and carry out all inspections within 3 working days.
Back to top
What are the current weight restrictions?
We are only able to inspect vehicles up to 3.5 tonnes in gross vehicle weight.
Back to top
What is the maximum age of car you will inspect?
There is no maximum age on the vehicles we will inspect.
Back to top
Do you carry out inspections on Motorcycles?
Unfortunately we are unable to inspect motorcycles. RAC offers a range of services for motorcycle owners. For more information please contact us.
Back to top
Do you inspect imported vehicles?
Yes we do, however you will be required to inform us if the Vehicle is imported at the time of booking the inspection. Failure to do so may result in our inspector being unable to carry out the Inspection in full or part.
Back to top
How and when do I pay for an inspection?
You will be required to pay for the inspection at the time of booking, either by credit or debit card.
Back to top
What are my cancellation rights?
You may cancel the Inspection up to 12pm on the working day before the Inspection. In the event cancellation is not received before 12pm of the working day before the Inspection is scheduled then the full cost of the Inspection will be due and You will not be entitled to any refund. If you have ordered a car passport as an add-on, we will be unable to refund the cost of the Passport as we will run the Passport at the time of booking.
If You wish to cancel, or for other enquiries, please telephone RAC Vehicle Inspections on 0330 159 0324* during the following hours:
8am–8pm Monday-Tuesday
8am–6pm Wednesday-Friday
9am–5pm Saturday
10am–4pm Sunday
Please note we are not open on Bank Holidays. To ensure service quality, telephone calls to and from Us may be monitored and recorded.
Back to top
Are there any additional costs?
For certain makes and models of classic, high performance and prestige vehicles and for all vehicles over 20 years of age we will require the use of a specialist ramps to carry out the inspection. In these cases you will be charged an additional fee (currently £30) for the hire of suitable ramps.
Back to top
Do I need to do anything in advance?
Yes, it is your responsibility to notify the vendor of the date and location of our visit. You will also be required to inform the vendor of the following requirements that have to be met in order for us to carry out the inspection:
-
The keys to the vehicle must be available
-
The vehicle must have sufficient fuel for the Road Test
-
The vehicle must be located on a hard, level surface off the public highway – if this is not possible, the Inspection may be restricted
-
The vehicle must be present at the address of the Inspection as provided at the time of the booking and ready for inspection
-
The vehicle should be in a reasonably clean condition
-
The vehicle should be in a roadworthy and driveable condition
-
A valid MOT Certificate (where applicable) and the vehicle’s DVLA registration documents should also be available for inspection.
Back to top
What areas of the UK do you cover?
Our team of Inspectors provides nationwide coverage.
Back to top
Do you offer a guarantee on the inspections?
No, our inspection confirms the condition of the vehicle at the time of inspection.
Back to top
What is the number for your Customer Care department?
0330 159 0720*, Option 3
Mon to Fri – 9am to 5pm
Back to top
When are you open?
Call centre:
0330 159 0720* or email VISales@rac.co.uk.
Mon & Tues 8am to 8pm
Wed - Fri 8am to 6pm
Sat 9am to 5pm
Sun 10am to 4pm
Bank holidays closed
Calls are free from UK landlines, mobile network charges apply.
Customer Care:
0330 159 0720*, Option 3.
Mon to Fri – 9am to 5pm
Back to top
* 03 numbers are charged at national call rates and are usually included in inclusive minute plans from landlines and mobiles. Calls may be recorded and/or monitored.