Existing Customers

To amend your policy

Already bought cover? If you have any queries contact our customer service team on 0330 159 0409. Lines open Mon-Fri 8am to 7pm, Saturday 9am – 5pm and closed Sundays.

To make a claim

If you need to make a claim on your travel insurance, call our friendly UK-based claims teams on the relevant number below. To assist with the claim, please have your policy reference number to hand.

  Claims Number Opening Times
For policies purchased on or after 27th August 2015
Travel Claim (inc. claims for wedding cover, winter sports & cruise cover) +44 (0)208 667 2464* 09:00-17:00 Monday to Friday
Emergency Medical Assistance (for UK out patients): 0030 231 0256 454 24/7
Emergency Medical Assistance (for North American out patients) +44 (0)203 819 7176* 24/7
Gadget claims +44 (0)333 999 7936 09:00-17:30 Monday to Friday
For policies purchased on or before 26th August 2015
Travel Claim Visit our Travel Insurance^ service and claims page for details

To discuss a refund

To discuss a refund, please call our customer service team on 0330 159 0409. Lines open Mon-Fri 8am to 7pm, Saturday 9am – 5pm and closed Sundays.


If you have a query regarding RAC Travel Insurance purchased before the 27th August 2015 please call 0345 045 0079 or click here for further details^.

* Calls from landlines may be charged up to 9p per minute, plus a 15p call set up fee. Calls from mobiles may cost between 8p and 40p per minute. Calls may be monitored and/or recorded.

^These policies relate to RAC Travel Insurance underwritten by ACE European Group Limited.

RAC Financial Services Limited act as an introducer to Dayinsure.com Ltd for RAC Day Insurance. RAC Financial Services Limited is registered in England No. 5171817. Registered Office: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Day Car Insurance is arranged and administered by Dayinsure.com Ltd, which is registered in England no. 4996289, registered office: Mara House, Tarporley Business Centre, Nantwich Road, Tarporley, Cheshire CW6 9UY. Both companies are authorised and regulated by the Financial Conduct Authority. RAC Day Insurance is underwritten by Aviva Insurance Limited. Registered in Scotland, No 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Aviva Insurance Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
© 2015 RAC Motoring Services. All rights reserved.