Sales enquiries: 0330 159 1111

Existing Car Insurance Customers

If you’re an existing customer, the below information and phone numbers will help with any queries you have. Please do not email queries to us as we won’t be able to respond.

We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit

Making a claim

Need to make a claim on your car insurance? You can be sure of fast, friendly service from our claims team. Call us on 0330 159 1062^.

Glass claim? Call us on 0330 159 1051^.

Lines open 24 hours a day, 7 days a week

Customer services

Register for our online self service centre and you’ll be able to access your policy documents, change payment details and amend your policy online. Our short video guide below explains how to use the online self service centre. If you want to make other changes or have a query or complaint you can call us on 0330 159 1031^.

Mon-Fri: 8am to 10pm, Sat: 8am to 6pm, Sun: 10am to 4pm

No Claims Discount

If we have requested proof of your No Claims Discount, please email it to us at

If you need proof of your No Claims Discount from us, please contact Customer Services on 0330 159 1031^.

Mon-Fri: 8am to 10pm, Sat: 8am to 6pm, Sun: 10am to 4pm


If you need to speak to us about renewing call us on 0330 159 1028^.

Mon-Fri: 8am to 10pm, Sat: 8am to 6pm, Sun: 10am to 4pm

Calling from Abroad?

If you’re overseas and need to contact us please call +44 1494 406124.

Self Service Centre - help video

You can view a short video guide that explains how to use the 'Self Service Centre'.

^ 03 numbers are charged at national call rates and are usually included in inclusive minute plans from landlines and mobiles. Calls may be recorded and/or monitored.

Roaming fees may apply when making or receiving calls abroad, please contact your mobile phone provider for more information. It may not always be possible to return a call to a mobile phone.

RAC Insurance is a trading name of RAC Financial Services Limited. Registered in England and Wales No. 5171817. Registered office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW. RAC Car Insurance and RAC Home Insurance are arranged and administered by BISL Limited, which is an independent intermediary. Registered in England no. 3231094. Registered office: Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS. Both companies are authorised and regulated by the Financial Conduct Authority.