RAC

Complaints Data

The Financial Conduct Authority (FCA) requires us to publish regulated complaints data for RAC Motoring Services.

For the period: January - June 2014 - all complaints fall under General Insurance & Pure Protection heading

  Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Banking 0 0 0 0
Home Finance 0 0 0 0
General Insurance & Protection:
RAC Motoring Services 2,410 2,017 97% 41%
Decumulation, Life & Pensions 0 0 0 0
Investments 0 0 0 0

Putting this data into context:

For the period of 1 January to 30 June 2014 there were policies in force across the RAC companies covering:

  • Breakdown cover (personal and vehicle-based)
  • Car insurance (including motorbike, day, caravan and motor home)
  • Home insurance (buildings and contents)
  • Legal Expenses Insurance
  • Personal accident
  • Warranty

What we're doing for our members:

  • Focused more resource onto areas of the country where demand is highest to ensure we are meeting our customers’ expectations.
  • Introduced a new multi fit wheel product to improve the customer experience as more members are able to continue their journey and then have a new tyre fitted at one of our network of tyre providers.
  • Continuously reviewing our processes and systems to ensure that we are acting in the most efficient and prompt way for our members.
  • Made improvements to our website to make the web journey clearer and more effective for our customers.
  • Introduced a new European product to ensure we are providing the best proposition compatible with our vision of being the Motorists Champion.
  • Updated and reviewed our policy terms and conditions to ensure they’re clearer for our members.

We value your feedback:

We are always trying to improve our customer experience, products and service - that’s why we would like to hear from our members. If there is any feedback you would like to give, simply contact us.

Are you unhappy with our service?

Because we are always trying to improve our customer experience we would also like to hear from our members if they’re not satisfied. Doing this is easy - if you are unhappy with any aspect of our products or service, please contact us and tell us what the problem is. We’ll do everything we can to put things right.

RAC products and services:

Breakdown cover:

  • UK Breakdown cover
  • Euro breakdown cover
  • Business cover
  • Motorbike cover
  • Fuel patrol
  • Horse trailer assistance
  • Blue badge cover

Insurance:

  • Car insurance
  • Home insurance
  • Motorbike insurance
  • Caravan insurance
  • Classic car insurance
  • Day insurance
  • Motorhome insurance

Other products:

  • Legal Services
  • Vehicle Warranty
  • Personal Accident
  • Onward Travel