I called RAC to log a claim, and the call handler said Enterprise (??) nor RAC are able to deal with the claim based on the results of the other drivers insurance (??), and so now I need to speak to Aviva (underwriters)
Im on hold to Aviva but after 3 times of holding 15+ minutes, it just hangs up.
I just got a text from "Carpenters" saying "thanks for calling RAC Car Insurance. You have rejected our services" (??!?!) -- I haven't, I just kept getting put on hold for the handler to speak to other people
Does this all seem normal? I am fully comp and reporting a non-fault claim 'hit & run' yet all I've heard sounds like bad news so far? After 2 hours of being on the phone I've got nowhere? I've been driving since 2003 and for the first time im feeling very vunerable here -- I have an otherwise 'showroom' condition 2 year old car, which has been damaged by someone with very clear evidence