One of my customer's father called a large glass replacement company possible assoiciated withthis forum about achip on his screen. The tech showed up and shone a UV lamp on the chip and said it was too deep to repair and needed a new screen. What a scam First the UV lamp has only one use when repairing windscreens and that is to cure the resin which is used to fill the chip. All windscreen damage is much the same depth it will very rarely penetrate the PVB or plastic layer.
If you have as screen chip repaired which of course for economic reasons most replacement companies would rather not, Would you rather have £50 for a repair or £200+++ for a replacement specialy when you actualy manufacture windscreens. The end product should resemble nothing more than a dried raindrop, anything more than this and the job has not been carried out properly, regardless of any excuse the tech makes.
How do I know these facts? I have been involved with windscreen repair in the UK for 20 years I run one of the only independant training schools for windscreen repair in the UK. I have also just been awarded Windshield Repair Person of the year at the Mobile Tech Expo in the states. This is the first time this award has been outside of the USA and is in recognition of skill and technical help and support to the industry. Not bad for a chap from the UK who has never even been out to the USA. In general the standard of windscreen repair and training in the UK is disgusting and I am trying my hardest to make customers aware of this fact.
You are the one's paying demand quality work not quality excuses.