One victim explained how he met up with the postman outside his home, and he was asked about his new address. Another victim sent letters to herself, and found that they did not arrive.
Realising that there was a problem, they contacted Royal Mail.
Under the Data Protection Act, Royal Mail refused to disclose where the mail was being sent. This is utterly ridiculous; technically they are aiding and abetting an offence after the act.
I do not believe the Act was intended to be used in this manner. Whilst it is obvious that certain facts have to be kept confidential, when someone has used fraudulent methods to steal your property then this beaviour is only serving to protect criminals.