Hi 98selitb,
Do you think the public transport system in the UK was better before privatisation? Was it as good as the current public transport systems in Japan and Switzerland and what do you think it will take for the UK public transport system to be as good as in Japan and Switzerland?
Hi Collette. I think the public transport system in the UK was better before privatisation, as it was one company (British Rail) running, accounting for and taking responsibility for all lines. Therefore there could be no excuses if there was a mess-up, they could not pass the buck onto some other company like they all do now, and as a result of that they performed better because they knew the blame would always be with them if they made a mistake. I shall give an example why this is a good thing, please forgive me if it's long winded.
A couple of years ago I had cause to travel by train from Oxford to Bangor, changing at Birmingham, Crewe and Chester. The train from Oxford (Virgin Trains) was 40 minutes late and I missed my connection at Birmingham. My original planned train from Birm. to Crewe was also with Virgin, but the later one I actually got was run by London Midland. From Crewe to Chester it was Transpennine. When I got to Chester, I had missed the last train of the night to Bangor (Arriva Trains Wales) due to my original delay in Oxford. I went to the ticket desk and asked if they would pay for a taxi to take me to Bangor, as I had always thought that was the general rule if you miss the last train due to train delays. They refused to give me money for a taxi to Bangor because they said it was a different company (Virgin) who had started the thing off with their 40-minutes delay, and as Chester is an Arriva Trains Wales station, there was nothing they could do, and the responsibility lay with Virgin. I didn't have enough money for a taxi to Bangor (60 miles away) so I slept on a bench at Chester station and got the first train the next morning at 5am.
Basically, when there are so many companies covering our routes, the customers suffer because when something like this happens, all the train companies do is blame each other and refuse to get involved. I wrote to Arriva Trains Wales re. refusing to pay a taxi for me, and to Virgin re. the original delay, they both replied to me and put the blame on the other company. So it is impossible to get a satisfactory outcome when you have the situation like this.
I have never been to Japan so maybe I shouldn't have mentioned it as an example, but I have always seen and heard their trains are amazing standard and quality and timetabled to the second. I am in Switzerland several times a year and their trains are always on time, people on the platforms start to moan and go stomping off to the information desk if their train is 5 minutes late. Maybe it is a question of how much money the government puts into the train network? Switzerland is an extremely mountainous country but still has a fantastic transport network, so there's no reason why the same can't be done here in certain parts of Wales and Scotland. No, I don't think our network was ever as good as it is in e.g. Switzerland, even before privatisation, but it was definitely better than it is today.
To get the network better, I suppose it will take money, money, money but it must be spent in the right places and not just thrown indescriminately into the network. The people making the decisions where exactly to spend this money must be people who actually know first-hand about it, e.g. train drivers, guards, station masters etc., not politicians or CEOs sitting in offices who never use trains who haven't got the first idea where the problems lie.