Im guessing you passed your test a few years ago? When you could either send off your license straight away or wait and do it yourself! For those that dont know. You now get your license taken off of you (paper and photocard) and then get sent out a full one. But a few years ago, you could do this or have the test certificate and send this off at a later date and then recieve a full license. I think it cost you to get a fulll one for some reason?
In any case you should have a full license! so hopefully the DVLA will sort this out and issue you with one!
Yes, I passed in late 1998, when you sent off the test certificate yourself, hence why I only have a photocopy of my test pass as the original was sent to DVLA (their policy not to return documents). It was then the beginning of 1999 when I sent off the right sized photocopy of a photo that they required (had sent one too large). They say they never recevied my appplication, but they had to have recevied my application to ask for further information. Plus the girl who told me I only had a provisional licence said I would have recevied a letter 6 months after my application saying I hadn't applied for full licence, I never received this letter, but that is because I had applied for full licence.
I really hope your right & the DVLA do sort this out for me.