On Wednesday the 20/03/2024 I broke down on the M6 near sandbach and because i did not have breakdown cover nor a card to pay for any with me I called the RAC to explain my situation to see what might be done .
RAC advised me that i could buy cover for £199 and continued membership or £11 monthly thereafter and this would get myself and my vehicle home to Wales the same day and i have the opportunity to cancel the subscription should i decide i dont want it once home .
Because i had no means on me with which to pay for the cover i was assured my details had been saved so my mrs could pay over the phone once i had contacted her .
Eventually my daughter called up to pay and my details had been saved but i learned later you insisted she pay £315 up front . Over many hours of waiting i was contacted by police at least 3 times and each time police themselves called the RAC to confirm that my recovery to home in Wales had been paid in full .
However when my recovery slot was imminent I was contacted by yourselves several with a demand for an additional 500 odd pounds so i could be taken home .
Each time i explained i did not have it and i had only bought cover on the understanding that i and my vehicle would be transported home that very day for the monies paid , i was told in no uncertain terms that this was not happening and another 45 minute wait was added to my recovery slot .
When it was finally accepted that blackmail wasn't going to work the recovery truck was sent the wrong location and so had to call me a couple of times in order to find me and then said he can only take me to a service station maybe less than a mile up the road . And here i was abandoned with no money , no hope of repair , no hope of returning home even via public transport .
I spent the night in the car and was fortunately able to contact a real and helpful recovery company early in the morning who transported myself and my vehicle home for about £100 more than i'd paid the RAC for nothing more than to waste my time .
The criminal blackmail incompetence and outright lies of the RAC has me regretting i ever phoned your farce of a company and i am keen to pass on my complaint to the ombudsman and any other body of trust that might be fool enough to associate with the RAC .
To say that the entire policy was mis-sold is an understatement , fact is i suffered physically and mentally and continue to suffer financially because i was robbed by a company which claims falsely to provide assistance .
Resolution
I want a full and immediate refund plus £150 token gesture of apology because that is the average of 3 quotes to have to vinyl wrap the rear of my vehicle in orange and white with the RAC logo advertising what i think of your company which should do more than enough to balance the scales of justice given my vehicle gets lots of enthusiastic attention on a daily basis even when i'm not visiting car shows and events throughout Britain and Europe as is my hobby .
Copied and pasted from the online complaint form which unsurprisingly does not work though it has been confirmed by telephone that my membership number is correct , and given the outright dishonesty of the RAC there seems little point in posting my complaint to the vague email address i was given over the phone which does not appear anywhere online .
Please just reply so i can pass it on to the ombudsman .
RAC advised me that i could buy cover for £199 and continued membership or £11 monthly thereafter and this would get myself and my vehicle home to Wales the same day and i have the opportunity to cancel the subscription should i decide i dont want it once home .
Because i had no means on me with which to pay for the cover i was assured my details had been saved so my mrs could pay over the phone once i had contacted her .
Eventually my daughter called up to pay and my details had been saved but i learned later you insisted she pay £315 up front . Over many hours of waiting i was contacted by police at least 3 times and each time police themselves called the RAC to confirm that my recovery to home in Wales had been paid in full .
However when my recovery slot was imminent I was contacted by yourselves several with a demand for an additional 500 odd pounds so i could be taken home .
Each time i explained i did not have it and i had only bought cover on the understanding that i and my vehicle would be transported home that very day for the monies paid , i was told in no uncertain terms that this was not happening and another 45 minute wait was added to my recovery slot .
When it was finally accepted that blackmail wasn't going to work the recovery truck was sent the wrong location and so had to call me a couple of times in order to find me and then said he can only take me to a service station maybe less than a mile up the road . And here i was abandoned with no money , no hope of repair , no hope of returning home even via public transport .
I spent the night in the car and was fortunately able to contact a real and helpful recovery company early in the morning who transported myself and my vehicle home for about £100 more than i'd paid the RAC for nothing more than to waste my time .
The criminal blackmail incompetence and outright lies of the RAC has me regretting i ever phoned your farce of a company and i am keen to pass on my complaint to the ombudsman and any other body of trust that might be fool enough to associate with the RAC .
To say that the entire policy was mis-sold is an understatement , fact is i suffered physically and mentally and continue to suffer financially because i was robbed by a company which claims falsely to provide assistance .
Resolution
I want a full and immediate refund plus £150 token gesture of apology because that is the average of 3 quotes to have to vinyl wrap the rear of my vehicle in orange and white with the RAC logo advertising what i think of your company which should do more than enough to balance the scales of justice given my vehicle gets lots of enthusiastic attention on a daily basis even when i'm not visiting car shows and events throughout Britain and Europe as is my hobby .
Copied and pasted from the online complaint form which unsurprisingly does not work though it has been confirmed by telephone that my membership number is correct , and given the outright dishonesty of the RAC there seems little point in posting my complaint to the vague email address i was given over the phone which does not appear anywhere online .
Please just reply so i can pass it on to the ombudsman .
