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Thread: Atrocious service from RAC breakdown and warranty

  1. #11
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    Jun 2014
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    I went to the garage that has my car earlier to speak to the assessor. He wasn't at all interested in what I was saying; he dismissed the garage owner and me.

    I asked him to look at the pictures the RAC specialist emailed me and begrudgingly he did. He said the pics only looked different due to the angles of the photos. I asked him to examine the turbo and he refused saying he was only there to get numbers from it.

    I explained that my turbo vane was broken and loose yet the turbo returned was seized solid, he claimed the company who diagnosed the turbo always put it back together properly before shipping any unit and during that process it could have seized.

    The paperwork from the RAC specialist had instructions to fit a Peugeot turbo but my car is a Mercedes, again I asked the assessor for his opinion and he claimed it was probably a mix up or the fitting instructions were the same for both cars.

    After all this I insisted he spoke to his boss who in the end decided they should take the turbo away for further examination.

    I called the RAC to speak to the case manager who was not in work today, I asked to speak to the Manager who passed on the claim but again he was off today.
    Last edited by jmerc; 28-06-14 at 13:44.

  2. #12
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    Was the car very badly damaged in the fire?

    The insurance company may decide that it is a write off.

  3. #13
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    Quote Originally Posted by Dennis W View Post
    Was the car very badly damaged in the fire?

    The insurance company may decide that it is a write off.
    The car didn't catch fire. The fire brigade were called due to black smoke coming into the cabin and from the bonnet.

    This was caused by the turbo breaking and sending oil down the exhaust.

  4. #14
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    If it was a matter of life-or-death would the Highways Agency use their initiative and tow a vehicle a short distance to remove a serious hazard?

    In the Mersey Tunnels, it is my belief that the Mersey Tunnel Police would remove an obstructing vehicle in order to keep the traffic moving.

  5. #15
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    Quote Originally Posted by Dennis W View Post
    If it was a matter of life-or-death would the Highways Agency use their initiative and tow a vehicle a short distance to remove a serious hazard?

    In the Mersey Tunnels, it is my belief that the Mersey Tunnel Police would remove an obstructing vehicle in order to keep the traffic moving.
    On the hard shoulder it would not be a matter of life or death and it also would not be in the way.

  6. #16
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    Dennis.

    In the first place the Mersey Tunnel Police are not the same as the Highways Agency.

    Secondly - yes they would and do tow cars to the hard shoulder if that is the safest option. They are not a breakdown recovery service.

  7. #17
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    The hard shoulder can be a dangerous and hazardous place. In my experience the Highways Agency try to ensure that vehicles are removed from the hard shoulder as quickly and as safely as possible.

    Many miles of Motorways are covered by CCTV cameras and Motorway control rooms monitor those CCTV images.

    It is my opinion that the Mersey Tunnel Police carry out MOST of the functions of the Highways Agency. In particular, Tunnel police could and would tow a disabled vehicle out of the tunnel if they were able to do so, in order to remove a hazardous obstruction.

  8. #18
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    Jun 2014
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    Apparently RAC Gold warranty is not protected by the financial ombudsman...keeps getting better.

    Just tried to speak to the person in charge of my:

    Breakdown - not at their desk
    Warranty Customer Services - off today

    Going to seek legal advice now.
    Last edited by jmerc; 30-06-14 at 12:36.

  9. #19
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    Ignore the nonsense by Dennis, most of us do now.

    I am not a legal expert but it does seem strange to me that the RAC knew the age of your car, took the premiums from you then turn round and say the car is too old. Surely that is miss-selling?

    This link may not help you but the magazine does take up cases similar to yours. Same thing, old car and not paying out.
    http://www.autoexpress.co.uk/car-new...arket-warranty

  10. #20
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    Quote Originally Posted by Hometune View Post
    Ignore the nonsense by Dennis, most of us do now.

    I am not a legal expert but it does seem strange to me that the RAC knew the age of your car, took the premiums from you then turn round and say the car is too old. Surely that is miss-selling?

    This link may not help you but the magazine does take up cases similar to yours. Same thing, old car and not paying out.
    http://www.autoexpress.co.uk/car-new...arket-warranty
    Thanks for that link I have just emailed them.

    I am pleased to say there is at least one honourable member of the RAC team so far. The lady (Gemma) called me back to apologise for the misinformation she provided regarding seeking help from the financial ombudsman. My policy is regulated.

    Still no call as promised from the breakdown team earlier today. I have heard nothing from the RAC Ops who requested info on page one of this thread.

    Now waiting to see if my Customer Service Case Manager turns up at work tomorrow...and wonder if he will call me.

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