The Right to Erasure

The purpose of this right is to enable you to request the deletion or removal of your personal data where there is no compelling reason for us to continue processing it.

It will also help us consider your request if you tell us how the processing is affecting you, because even if we are justified in our approach there may be something we can do to help.


You will be entitled to have your information deleted upon request in the following circumstances:

  • Where the personal information is no longer necessary in relation to the purpose for which it was originally collected/processed;
  • If you object to the processing and there is no overriding legitimate interest for us to continue the processing;
  • If the personal information has to be erased in order to comply with a legal obligation; or
  • If you believe your personal information has been unlawfully processed.

Please note, we may need to retain your information for other reasons, as given in the section below “When might my request be refused”. 

When might my request be refused?
The right to erasure is also restricted and can be refused where the personal information is processed for the following reasons:
  • To exercise the right of freedom of expression and information; 
  • To comply with a legal obligation; 
  • For the performance of a task carried out in the public interest or in the exercise of official authority; 
  • For archiving purposes in the public interest, scientific research historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or 
  • For the establishment, exercise or defence of legal claims. 
How could deleting my information affect me?
The right to erasure needs to be carefully considered by you, as it may not be the most appropriate action, depending on the reason for request.
For example, preventing receipt of marketing information - we are better able to ensure you do not receive further marketing material if we continue to hold your contact details on a suppression list.