Existing Pay By Mile car insurance customers

Our Pay by Mile car insurance is provided to you, through us, by our partners Wrisk Transfer Ltd. 

Amend your Pay by Mile car insurance policy

  • The easiest way to make changes is by signing in to your account.
  • For policy queries please contact the customer care team using the chat available via your account.  
  • You are also able to contact the team via [email protected] or call: 0330 058 1557.

To make a Pay by Mile car insurance claim

  • Call us free on 0330 058 9513, 24 hours a day.
  • You must contact the police if the car has been stolen or if anyone has been injured as the result of any claim. 

To discuss a Pay by Mile car insurance refund

  • If your insurance needs have changed and you need to cancel your policy, please do this via your account.

For frequently asked questions

  • Please see the FAQs section on the Pay by Mile car insurance page.
RAC Insurance is a trading name of RAC Financial Services Limited. Registered in England and Wales No 5171817. Registered Office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW. RAC Financial Services is authorised and regulated by the Financial Conduct Authority under reference 313989. Pay by Mile, from RAC Car Insurance is arranged and administered by Wrisk Transfer Limited, a Company registered in England under Company number 10657213 and is a wholly owned subsidiary of Wrisk Limited. Registered Address: 25 Moorgate, London, England, EC2R 6AY, United Kingdom. The company is registered in England under company number 09721622. Wrisk Transfer Limited is authorised and regulated by the Financial Conduct Authority under the Financial Services Register number 788062. Pay by Mile, from RAC Car Insurance is underwritten by Highway Insurance Company Limited. LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies. Highway Insurance Company Limited, registered in England and Wales number 3730662 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Register number 202972. Registered address: 57 Ladymead, Guildford GU1 1DB. You can check details for these companies online using the Financial Services Register at register.fca.org.uk or by contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768. 
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