RAC Black Box Car Insurance with connected Breakdown

What is ‘connected’ RAC Black Box Car Insurance? 

You can now enhance your RAC Black Box Car Insurance policy with our new ‘connected breakdown’ service, which is completely free for 12 months* if you add it when you take out your policy, and chargeable at renewal on an annual basis.

Black Box Insurance – or ‘Telematics Insurance’ puts the driver in more control of what they pay for their premium by rewarding them for safe driving with a better discount when they renew their policy.

Connected breakdown is like taking your own personal mechanic with you when you drive. Using the black box technology which we install for free, we can perform a diagnostic check every time you start your car – we can detect faults and give you an early warning of anything that could lead to a breakdown or other problems. 

The advantage here is that it can save you money! Repairs can be expensive, especially for new or younger drivers, and by catching an issue early, we can help it from becoming a bigger, more costly problem later on. It’ll also reduce the chance of you having a breakdown and being stuck by the side of the road.

For example, if there’s a faulty engine sensor or a problem with your catalytic converter, our black box will find it, and via our Driver App we can advise you of what course of action to take. 

If the issue we find is serious enough, we will call you to give you personal assistance, and if need be, we’ll send a patrol to you. The black box will help us determine what spare parts your car may need to repair it, and may also help us to equip the patrol that comes to assist you.

RAC Black Box Car Insurance with connected breakdown – so much power in such a little box!

What's in a black box?

How does it work? 

The black box plugs into the On Board Diagnostics (OBD) port in your car. When you take out a black box policy with the RAC, we install this in your car for free. Most of the time, the box sits behind your car’s dashboard where it’s out of sight, silent, and doesn’t affect the performance of your car in any way – you won’t even know it’s there.

When you start your car engine, the black box will perform more than 15,000 real-time checks on your car, and can identify issues that need your attention. These issues will show up as fault codes within your black box portal or app, allowing you to determine exactly what’s going on under the bonnet. Don’t worry, you don’t need to be a mechanic to understand the codes, and if you need help, the RAC is always at hand.

By identifying any underlying issues early, connected breakdown helps prevent the small problems becoming bigger, more costly problems later.

An example of black box in action:

Below is a real example of how our black box worked for one of our customers:

  • 11.32 am – A customer’s black box detected a fault with the engine, which immediately alerted an engineer in the RAC Black Box team, who began to investigate. 
  • 12.00 pm – The RAC Black Box engineer called the customer to reassure them that the RAC were aware of the issue, and check the customer was in no immediate danger. The customer was advised to drive to a car dealership to get their engine checked at their nearest convenience.
  • 12.08 pm – The RAC Black Box engineer emailed details of the fault code to the customer so they could provide this to the car dealership, to help pinpoint the fault and save the dealership mechanic time in investigating the issue.
  • 12.26 pm – The customer requested assistance with finding a dealership which could repair their vehicle, so the RAC Black Box team checked which car dealerships were local to the customer.
  • 2.34 pm – The RAC Black Box team contacted the customer to provide details of a local car dealership who could repair their car.

Customer testimonials

Don't take our word for it. This is what our customers have to say about our connected breakdown:

What our members are saying

I wasn't aware this service was available. It is amazing!

Mr C

The service provided was fantastic & I live the App!

Mrs S

The service was very good, and overall it is great as it could help save me money in the future.

Mr W

The service was great! I love the way the RAC keep in contact with me regarding my vehicle faults.

Miss E

I am very happy with the service I received and appreciative of the call advising me to go to the garage.

Mr C

Extremely happy with the service and very impressed that we can detect vehicle faults.

Mrs H

Interested in how a black box policy could save you money? Watch our video below or get a quote today.


* Terms and conditions:

  1. This offer applies to new annual RAC Black Box Car Insurance policies and is not available to customers renewing or amending an existing policy.
  2. RAC breakdown cover is attached to the car insurance policy and will end if the car insurance policy is cancelled or not renewed. Unless opted out, your RAC breakdown cover will automatically renew alongside your car insurance policy and will become chargeable using the payment details supplied when taking out the insurance.
  3. The breakdown offer will consist of a 12-month single Vehicle Based UK Roadside Membership for the same car as insured through RAC Black Box Car Insurance. Connected breakdown comes as standard on UK Roadside and all other levels of breakdown cover.
  4. To take out this offer the customer must select the correct breakdown option, at a cost of £0.00, during the purchase journey.
  5. This offer is not available to existing RAC Members.
  6. The offer cannot be transferred to any other policy and there is no cash equivalent available.
  7. We reserve the right to amend or withdraw this offer at any time.
  8. RAC Breakdown and connected breakdown services are provided by RAC Motoring Services, registered No 01424399. Standard terms and conditions for the breakdown cover will apply and can be found here. Terms & Conditions for RAC Black Box and connected services can be found here.
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