Used-car replacement for right-off

Quality used vehicles to replace right-offs are now being offered by Norwich Union to get customers back on the road as speedily as possible.

After a cash settlement is agreed, providing the value of policyholder's vehicle is greater than £2,500, the customer will be directed to a selection of reputable dealers.

Once they have found a suitable used vehicle, it can sometimes be available within as little as 48 hours. Meanwhile, the insurer still offers a new-vehicle replacement service.

Paul Pancham, Norwich Union customer service director, said: "Traditionally, insurers deliver a cheque to the customer to settle a motor claim. The customer would then have to source a replacement vehicle themselves.

"Our used-vehicle replacement service enables policyholders to specify exactly what they are looking for and have Norwich Union find it for them.

"As an additional benefit, all vehicles also carry a warranty, full MOT and are serviced, so as well as saving themselves valuable time, customers have peace of mind."

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