Used car buyers to benefit from new RAC code of practice launched today

Used car buyers to benefit from new RAC code of practice launched today
The RAC has launched the UK’s first fully-accredited used car code of practice, designed to give car buyers more confidence when looking for their next car.

The code, published on the RAC's website, covers every dealer that is part of the RAC's Approved Dealer network, and helps provide assurances to consumers that their experience when buying a car will be a positive one.

It sets out, in simple language, the high standards of service dealers must provide - and gives buyers recourse in the event something goes wrong.

And it is the first to be accredited by the Chartered Trading Standards Institute, giving it a valuable independent stamp of approval.

Problems with used cars regularly top the complaints received by Citizens Advice, with 11% of all cases dealt with in the first quarter of 2016 being about second hand vehicles.

A car data check will also provide independent confirmation the car is ‘clean’ –  that it has not been stolen, written off or subject to a number plate change.

RAC Approved Dealer network manager Gary Wrightson-Heyworth said: “Buying a used car remains for some consumers a daunting prospect and we are determined to help make the process as stress and risk-free as possible.”

"The code we are launching today is proof that we have complete confidence in the dealers that we have chosen to work with – and that consumers can have that confidence too. "

An RAC survey conducted in 2015 found that nearly two-fifths (39%) of drivers who had bought a used vehicle had a bad experience and would under no circumstances use the same dealer again. Those survey also said that 29% of dealers dealt badly with putting problems right.

The code also sets out the RAC’s BuySure guarantee, which applies to all vehicles sold through the organisation’s Approved Dealer network and confirms every car has passed an 82-point ‘approved vehicle preparation standard’.

Vehicles must also have a minimum of three months’ RAC warranty and 12 months’ RAC Breakdown Cover.

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Leon Livermore, chief executive at the Chartered Trading Standards Institute, said: ‘Few of us are car experts, so when it comes to buying a car, especially a used car, that makes us vulnerable consumers.

“By becoming a consumer code sponsor the RAC has proved it is committed to consumer protection and delivering the highest levels of customer service and we are pleased to welcome them on board.”

Click here for more information on the RAC Approved Dealer network,

Copyright Press Association 2016. Motoring News articles do not reflect the RAC's views unless clearly stated.