RAC seeks new recruits for its breakdown patrol fleet

RAC seeks new recruits for its breakdown patrol fleet
The RAC is to take on 30 new breakdown patrol staff in a bid to better serve its membership.

The new recruits will join the organisation’s 1,500-strong fleet of technicians, helping to keep motorists up and down the country on the road.

They will be kitted out with some of the most cutting-edge diagnostic tools around, including the latest RACScan laptops to identify vehicle faults.

Patrol vans also come equipped with high-tech battery testers, allowing staff to undertake complete checks on drivers’ batteries, charging and starting systems.

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In addition, technicians are trained to use the RAC’s universal spare wheel, an innovative piece of kit designed to address the fact that more than half of new cars do not carry a spare.

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Such equipment helps patrols tackle an array of breakdown issues for its eight million members. From relatively minor problems such as punctures to bigger faults like pothole damage to a car’s suspension.

Last year RAC technicians attended 2.4 million callouts - managing to fix four out of five vehicles on the road.

Additional problems they can face include blocked diesel particulate filters and faulty batteries.

Battery-related issues were the most common reason behind RAC callouts last year, with 445,000 member suffering them.

The RAC, which has been serving motorists for around 120 years, asks that its patrol recruits have a Level 2 NVQ or a City and Guilds Motor Vehicle Maintenance qualification.

They must also have at least four years’ experience working as a mechanic, with first-rate customer service skills also essential.

READ MORE: RAC offers battery healthcare check

RAC operations director Phil Ryan said patrol staff form a key part of the organisation’s aim to be the motorists’ champion.

He said: “The RAC has a long heritage of being there for its members and providing excellent customer service and we continue to be leaders in innovation to ensure that we have the best technology and equipment to deal with today’s sophisticated cars.

“The RAC is at the forefront in developing advanced breakdown telematics which is changing the nature of roadside rescue and it means that we are able to pre-empt breakdown faults.”

Copyright Press Association 2016. Motoring News articles do not reflect the RAC's views unless clearly stated.