Ford reveals accident repair scheme

Owners of Ford vehicles will be able to access a new accident management programme, the manufacturer has announced.

The service, which is expected to start this July, will enable customers organise repairs through Ford's Accident Repair Centres.

Under the Ford Accident Management programme, repairs will be carried out on all new and used Ford vehicles in the UK, regardless of which car insurance company covers them.

Ford owners can get their vehicles repaired at the Ford Accident Repair Centre closest to their area by contacting the Accident Management hotline.

Motorists can rest assured that only Ford-trained technicians will carry out repairs using genuine Ford parts. A customer will also have the use of a Ford courtesy car, if eligible.

Calls to Ford's Accident Management helpline will be handled by Innovation Group. Advisers will be able to provide Ford's customers with an improved service due to swifter communications between insurers and the company's repair network.

Paul McDermott manager at Collision Repair Ford of Britain said: "We are pleased to be developing a fresh approach to accident management which will benefit our customers, our repair network and the insurance industry."

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