We're here for you 24/7

With restrictions easing further, we wanted to give you peace of mind that we’re ready to rescue you, wherever and whenever that is.

By strictly following government and public health advice throughout the pandemic, we’ve developed new ways of working that have enabled us to carry on helping tens of thousands of customers safely every week – at home and at the roadside. 

Our commitment to your safety remains our top priority.

What we’re doing:

  • All our patrols have face coverings and are following social distancing guidelines by keeping two metres away from customers where possible
  • They’re using disposable protective gloves, hand sanitising gel and wipes to clean surfaces they touch in cars
  • While we’re working hard to repair more vehicles than ever on the spot, we will inevitably need to tow or recover some. For health and safety reasons however, we may not always be able to take you in our vehicles
  • If we can’t take you with us, we’ll try to make alternative arrangements as your safety is always our priority
  • If you do travel with us, our patrols will wear face coverings and we ask you to do the same. We’re also ensuring our vehicles are cleaned thoroughly with anti-bacterial wipes and are properly ventilated
  • We’ve added the NHS Test and Trace app to our patrols’ phones and we encourage you to download it too
  • If you have our Onward Travel cover, steps are in place to protect you:

    • All hire cars are cleaned thoroughly inside using a chemical sanitiser. Delivery and collection teams wear disposable gloves and they’ll always keep a safe distance from you, or not even have any contact at all. They won’t ask you for a signature

    • Taxis are being offered at customers’ discretion. UK Government guidance says a face covering should be worn in private hire vehicles. Drivers will, however, be mindful that some people may not be able to wear a face covering such as young children, people with breathing difficulties and people with disabilities

  • If you have symptoms or are self-isolating, we’ll only be able to attend in exceptional situations. Please call us back when your isolation is complete.

What to do if you break down

  • If you bought your cover directly from the RAC or have your cover with Motability, Barlcays or the Co-Operative Bank, the quickest and easiest way to get help today is online or using the MyRAC app. Report your breakdown here. If your cover came with your car, bank account or insurance, you’ll need to speak to a member of the team on 0333 2000 999. Lines open 24/7.

  • When our patrol arrives, please keep a safe distance of at least two metres away
  • Please be understanding in these difficult times – we’re doing everything we can to keep customers and colleagues safe and keep our services running as usual

If you have European Breakdown Cover

While non-essential international travel is now possible again you should check government guidance for the countries and territories you plan to visit. Drivers should also consider the public health advice of the country they intend to visit. Before travelling you should follow current Covid-19 rules for where you live: EnglandScotlandWales and Northern Ireland and check the requirements for entering the UK.

If you have RAC European Breakdown Cover and need our help, we’ll rescue you as normal, but you may experience delays if local restrictions are in place. There may also be delays in sourcing hire cars, hotel accommodation and getting your car home if it can’t be fixed. 

Your driving questions answered

If you have any questions about driving and looking after your car at the moment, please see our FAQs.

Questions about RAC Insurance

Answers to questions about RAC Insurance products can be found here.

Your RAC policies

In light of the coronavirus pandemic, if you're experiencing financial difficulties, we have solutions and may be able to assist you, please get in touch to discuss your options.

Going forwards

Please be assured we’re constantly working to ensure we can provide our customers with the trusted service they depend on in the safest way possible. We’ll continue to update this page with further information. 

Thank you for your support and understanding during these challenging times.

Dave Hobday, CEO
9th July 2021