We're here for you 24/7

To give you complete peace of mind, we wanted to let you know that we’re still following the new ways of working we developed earlier in the pandemic so we can continue to help tens of thousands of customers safely every week.

Our commitment to your safety remains our top priority.

What we’re doing:

  • All our patrols have face coverings and are following social distancing guidelines by keeping two metres away from customers where possible
  • They’re using disposable protective gloves, hand sanitising gel and wipes to clean surfaces they touch in cars
  • While we’re now carrying passengers in our vehicles, there may be occasions where this will not be possible for health and safety reasons
  • If we can’t take you with us, we’ll try to make alternative arrangements as your safety is always our priority
  • If you do travel with us, our patrols will wear face coverings and we ask you to do the same. We’re also ensuring our vehicles are cleaned thoroughly with anti-bacterial wipes and are properly ventilated
  • We’ve added the NHS Test and Trace app to our patrols’ phones and we encourage you to download it too
  • If you have our Onward Travel cover, steps are in place to protect you:

    • o All hire cars are cleaned thoroughly inside using a chemical sanitiser. Delivery and collection teams wear disposable gloves and they’ll always keep a safe distance from you, or not even have any contact at all. They won’t ask you for a signature

    • o Taxis are being offered at customers’ discretion. The UK Government requires face coverings are worn in private hire vehicles. Drivers will, however, be mindful that some people may not be able to wear a face covering such as young children, people with breathing difficulties and people with disabilities

  • If you have Covid symptoms or are self-isolating, we’ll only be able to attend in exceptional situations. Please call us back when your isolation is complete.

What to do if you break down

  • If you bought your cover directly from the RAC, the quickest and easiest way to get help today is online. Log your breakdown here. If your cover came with your car, bank account or insurance, you’ll need to speak to a member of the team on 0333 2000 999. Lines open 24/7.

  • When our patrol arrives, please keep a safe distance of at least two metres away where possible

  • Please be understanding in these difficult times – we’re doing everything we can to keep customers and colleagues safe and keep our services running as usual

If you have European Breakdown Cover

Before travelling abroad, please check current Covid-19 rules for your country, and the country you intend to visit. Also check the requirements for re-entering the UK. If you have RAC European Breakdown Cover and need our help, we’ll rescue you as normal, but you may experience delays if local restrictions are in place. There may also be delays in sourcing hire cars, hotel accommodation and getting your car home if it can’t be fixed.

Questions about RAC Insurance

Answers to questions about RAC Insurance products can be found here.

Your RAC policies

In light of the coronavirus pandemic, if you're experiencing financial difficulties, we have solutions and may be able to assist you, please get in touch to discuss your options.

Going forwards

Please be assured we’re constantly working to ensure we can provide our customers with the trusted service they depend on in the safest way possible. 

Dave Hobday, CEO
14 December 2021