I just wanted to take a moment to write and thank you for the outstanding service I received recently on my trip to Montpellier where my car broke down approximately 5 minutes into my journey at Calais.
When your car stops working at 9pm on a Sunday night in France where you don't speak the language and nothing is open it is a frightening thing and I have to say, my fears were allayed by Alex in the department I spoke to who was absolutely first class from the initial call. I have to say, of all of your agents I spoke to he filled me with the most confidence and I have to say, I'm unaware of his status, whether or not he is Senior or experienced but I will struggle to feel more reassured by anyone on the end of a telephone line when requiring assistance - he was brilliant.
The level of service, whether it was just run of the mill depending on the type of cover I have, felt like I was royalty! Being put up in a hotel and being taxied that evening was great but also being transported to Paris to meet my connection in good time by taxi and train was fantastic - and then being given a hire car at Paris for the return leg to Calais and you covering the cost of keeping the garage open at Calais late at night to allow me to pick it up was way beyond what I could have expected.
Your group, and particular praise for Alex and latterly, Alistair, ensured that my partner and I were safe throughout and were kept informed constantly, and the solutions to our fairly difficult journey challenges were far beyond fantastic.
I will remain a customer of the RAC and furthermore I will be informing the many people I am in contact with that your organisation is easily the best I have been a member of and that they should join immediately.
Please ensure those acknowledged in this communication are informed of my complete gratitude and much as I hope I don't encounter any similar situations in the future, I will feel content that if I do you will be there to support in a manner which will be outstanding.