Zika Virus Update

In May 2015, the Pan American Health Organization issued an alert regarding the first confirmed Zika virus infection in Brazil. Since then the virus has spread and outbreaks have been confirmed in many other countries.

The illness is usually mild with symptoms lasting for several days to a week after being bitten by an infected mosquito. However a Zika virus infection during pregnancy can cause a serious birth defect called microcephaly, as well as other severe fetal brain defects. As a result of this The Centres for Disease Control and Prevention has recommended special precautions be taken for pregnant women travelling to an area where the Zika virus transmission is ongoing.

What should I do if I am travelling to a country where a Zika outbreak has been confirmed?

In all circumstances you should refer to your tour operator, transport or accommodation provider to understand your travel options.

For customers due to travel on or before 31st October 2016

Please refer to your tour operator, transport or accommodation provider to understand your travel options in the first instance.

If you are pregnant and due to travel to a country or region affected by the Zika Virus please contact Rightpath Claims on +44 (0) 208 667 2464.

For customers due to depart after 31st October 2016

Refer to your tour operator, transport or accommodation provider to understand your travel options.

What should I do if I am in a country where a Zika outbreak has been confirmed?

If you are pregnant and already on holiday when an area becomes affected by the Zika Virus and want to curtail, please contact Healix International Emergency Medical Assistance Service on +44 (0) 203 819 7176 as soon as possible and seek advice from a health professional in that country.

For other scenarios please contact Rightpath Claims on +44 (0) 208 667 2464.

For claims for emergency medical expenses as a result of the Zika virus, please contact Healix International Emergency Assistance Service on +44 (0) 203 819 7176.

Frequently Asked Questions

Q. I am pregnant, if I go on my trip and contract the Zika virus am I covered?
If you are pregnant and due to travel to an area affected by the Zika virus then you should check with your doctor or midwife to ensure that you are fit to travel before you do so.

If your doctor advises you against travel, then you will not be covered should you contract the Zika virus.
Q. I am not pregnant, am I covered to travel to an area that has been affected by the Zika Virus?
Providing that you are not travelling against the advice of the Foreign and Commonwealth Office, World Health Organisation or your Medical Practitioner, you will be covered to travel to an affected area.
Q. What if I am due to travel to a non Zika impacted area, however I am pregnant and no longer wish to travel?
In the first instance you should refer back to your tour operator, transport of accommodation provider to understand your travel options.

There is no cover provided by your policy if you do not want to travel to a country where an outbreak of the Zika virus has not been confirmed.

Infected areas can be found on the FCO impacted country list. (see below).
Q. Which countries are affected?
The list of affected countries is continuously being monitored and updated, for the current list, please check https://www.gov.uk/guidance/zika-virus.
Q. Can I make amendments to my policy?
Should you wish to amend your trip dates or destination as a result of the Zika Virus outbreak please contact our Customer Services Team on 0330 159 0410 where a member of our team will be happy to discuss your options.
For any scenarios’ that are outside of the guidance provided here, please refer to your Policy Wording document.