Make a Claim

Need to make a claim on your travel insurance? Call our friendly UK-based claims teams on the relevant number below. To assist with the claim, please have your policy reference number to hand.

  Claims Number Opening Times
For policies purchased on or after 27th August 2015 To make a claim call: +44 (0)208 667 2464* (inc. claims for wedding cover, winter sports & cruise cover) 09:00-17:00 Monday to Friday.
  Emergency Medical Assistance (for UK out patients): 0030 231 0256 454** 24/7
  Emergency Medical Assistance (for North American out patients): +44 (0)203 819 7176* 24/7
  Gadget claims call: +44 (0)333 999 7936** 09:00-17:30 Monday to Friday.
For policies purchased on or before the 26th August 2015 Visit our Travel Insurance service and claims page for details

**03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.

*Calls from landlines may be charged up to 9p per minute, plus a 15p call set up fee. Calls from mobiles may cost between 8p and 40p per minute. Calls may be monitored and/or recorded.