Make a claim

Need to make a claim on your home insurance? You can be sure of fast, friendly service from our claims team.

Took out your home insurance on or after the 6th January 2011?

Claims: 0844 546 0541

Claim line opening hours:

Monday-Friday 8am to 8pm
Saturday 9am to 12pm

Home Emergency Claims 0844 891 3993

If you have home emergency cover as part of your home insurance policy and wish to make a claim please call the 24 hour emergency helpline

Took out your home insurance between the 15th February 2010 and 5th January 2011?

Claims: 0844 891 1129

Claim line opening hours:

Monday-Friday 8am to 10pm
Saturday 8am to 6pm
Sunday 10am to 4pm

Took out your home insurance before the 14th February 2010?

Check your policy documents for your claims phone number.

Claim line opening hours:

Monday-Friday 8am to 10pm
Saturday 8am to 8pm
Sunday 10am to 4pm